Saint Paul University Ottawa, ON, Canada
Oct 22, 2018Contract
Events and Distance Learning Support Officer Download the PDF Administrative Unit : Food and Conference Services Supervisor : Manager, Food and Conference Services Hours : 35.00 Functions : Job Type : One year Contract (with possibility of extension) Work Schedule : 35 hours per week Salary Scale : $38,338 - $45,104 Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits. Summary Reporting to the Manager, Food and Conference Services, the incumbent is responsible for supporting Food and Conference Services in the holding of internal and external events by ensuring that clients are welcomed and that everything unfolds as planned. The incumbent is also responsible for technical support for distance learning courses offered by Computer and Distance Education Services. As well, he/she is responsible for certain reports, simple requests made by clients, and product inventory. Key responsibilities Events Management Welcome and oversee the running of events. Remain at the client’s disposal, with the help of a mobile phone, as needed. Ensure client satisfaction, make the appropriate adjustments to the reservation contract, acknowledge the receipt of complaints, and try to solve them at his/her level before sending them to the manager. Manage the service’s inventory (tablecloths, flip charts, etc.). Print and send daily and weekly reports to the respective departments. Delivery of distance courses Ensure that the equipment and software used for distance learning, classrooms and the amphitheatre function smoothly. Open sessions before classes start, close sessions after classes end, and put the link to the recordings into the learning management system. Provide immediate support during classroom and audio/video conference malfunctions. Offer alternative solutions when equipment is not working or software is not available. Participate in the development of new procedures to streamline and improve customer service, especially related to any learning support activities. Offer technical support to users (professors, students, staff and others) related to the installation, operation, access, security, maintenance and repair of all learning technology equipment and applications. This includes audio conference, video conference, distance education, and audiovisual and multimedia equipment. Take part in the installation and preparation of specific technical requirements for particular activities. Administration and finance Keep the database (EventPro) up to date by modifying menus, clients, etc. Bring to the manager all suggestions aimed at improving the quality of customer service and the smooth running of the service. Carry out related administrative tasks. Stay informed about all internal factors that influence his/her sector of activities: renovations, new spaces, new services, new parking facilities, etc. Experience : Education, Experience, Knowledge and Abilities Secondary school diploma and at least one (1) year of experience in customer service; Experience in effective communication (by telephone, in person and in writing) with the public; Experience working in a teaching and learning environment is an asset; Hands-on experience with computers related to learning technologies (e.g., audio conferences, video conferences, audiovisual and multimedia materials); Experience using computer systems and software such as Windows, the Microsoft Office suite, word processing, databases, spreadsheets, email, Internet, EventPro, website; Mac environment and Adobe Connect; Ability to learn new IT systems, including databases; Strong interpersonal skills; Ability to make decisions and demonstrate initiative and autonomy; Ability to work as part of a team and under pressure to meet deadlines; Sense of organization and details; Ability to adapt and to manage several files at a time; Ability to work according to a flexible schedule, especially evenings and weekends; Ability to lift and carry objects weighing up to 18 kg; Bilingualism – English and French (oral and written expression). Interested candidates are requested to submit an online application at www.ustpaul.ca by November 1, 2018 at 11:59pm . We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process. We are committed to ensure employment equity and we encourage the participation of all Canadians. If your application is successful and you think you need accommodation during the selection process, please notify us. Your personal information is protected under the provisions of the Privacy Act.