Rogers Communications Inc. Toronto, ON, Canada
Dec 13, 2018Contract
50/50 Game Day Event Manager - Toronto Blue Jays Date: Dec 12, 2018 Location: Toronto, ON, CA, M5V 1J1 At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. NATURE AND SCOPE: The Game Day 50/50 Manager is primarily responsible for completing Game Day responsibilities pertaining to program operations including, but not limited to equipment set up and take down, game day paperwork, technology maintenance, volunteer training, communication of clear goals and expectations, and assisting the Program Supervisor with all compliance and quality assurance. Shifts will be split between 81 Blue Jays home games and will be approximately 7-9 hours per shift. Staff must attending pre-season training. Please note this is a contract position from January 2019- October 2019. RESPONSIBILITIES: Communicate with staff and/ or volunteer groups on a regular basis regarding program updates and game day details Manage all technical aspects of the E5050 Program including the Event Manager Terminal (EMT) and the Charitable Gaming Administration Panel Actively reinforce both individual and team goals and objectives Assist Program Supervisor plan and conduct staff and volunteer training Responsible for game day execution, including but not limited to staff room set up, pregame meetings, supervising staff/volunteers, handling money and completing sales reconciliation Provide on-going support to staff members Assist with fan inquiries in an efficient and professional manner Monitor, tracks and reconciles all staff sales Complete day to day administration/ data input Organize set up of all game day technology including kiosks Maintaining all technology, including reporting and scheduling with Canadian Bank Note Greeting all staff, volunteers, and visitors while exuding passion or the program Organizing staff check in and tablet sign out with close attention to detail, including preparing game day paperwork Training new volunteers on goals, key messaging and technology as per Alcohol and Gaming Commission of Ontario’s Policies and Procedures Assist with team building exercises and lead when necessary Be knowledgeable on Blue Jays and Rogers Centre policies Addressing issues on concourse throughout games and resolving any conflicts/concerns QUALIFICATIONS: University or college education preferred in sports management, fundraising or related field 2-3 years work related experience in sales Demonstrated experience training and managing large groups of staff/volunteers Experience in shift scheduling considered an asset Strong customer service skills and commitment to service excellence Strong team player, outgoing and self-motivated Exceptional problem solving skills essential Ability to multitask in high paced environment Knowledge of responsible gaming an asset 2-3 years customer service experience Prior cash handling experience a requirement Ability to quickly and efficiently sort, count and separate large quantities of cash A passion for teamwork and the ability to understand, communicate and perform in a team setting Must be self-motivated and driven by the change your work is creating Prior work with Canadian Bank Note and/or Alcohol and Gaming Commission of Ontario considered an asset Schedule: Part time Shift: Variable Length of Contract: 8 Months Work Location: 1 Blue Jays Way (210), Toronto, ON Travel Requirements: None Posting Category/Function: Baseball / Stadium Operations & Tickets / Sales Requisition ID: 143341 Together, we'll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first. They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.