Location : New York Position : Part Time Event Coordinator Code 1907
PURPOSE :
The Event Coordinator will work collaboratively as part of a highly motivated energetic team in a fast paced entrepreneurial environment to plan, coordinate and execute various types of events from start to finish. The Event Coordinator is responsible for interacting with the Event Administrator, colleagues, clients and vendors to successfully manage event logistics along with key administrative and marketing functions. A customer service focused attitude along with a proactive, process improvement nature and the ability to multi task and think creatively are key. Availability to work nights and weekends is essential.
RESPONSIBILITIES :
• Managing and monitoring the department’s interdepartmental and rental event calendar
• Interacting with colleagues to reserve space and complete event forms
• Working with event administrator, colleagues, clients, support staff and vendors to plan, coordinate and execute various types of events
• Drafting emails to colleagues, clients, support staff and vendors in an effort to communicate event details, floor plans, logistics and staffing requirements
• Managing logistics for internal and rental events
• Working closely with caterer and support staff to ensure that needs/deadlines are met and schedules are accommodated
• Venue preparation
• Working events, overseeing set up and tear down
• Preparation of invoices
• Other duties as assigned
QUALIFICATIONS :
• Bachelor’s degree in hospitality management or related field
• Minimum of 2 years’ experience in relevant event coordination/operations
• Flexible schedule and an ability to work nights and weekends to accommodate business demands
• Event coordination and administration
• Ability to work independently and as part of a dedicated team • Capable of working with internal and external teams and partners
• Ability to work under strict deadlines
• Understanding of exceptional customer service
• Proficient computer skills including Microsoft Office, Google Platforms, Event software, Social Tables
• Effective communications and writing skills
• Strong organizational skills
• Ability to multi task and work well under pressure
• Detail oriented
• Ability to troubleshoot and problem solve
• Process improvement oriented
HOW TO APPLY : Please email your cover letter, resume, and salary requirements to asiastorejobs@asiasociety.org Indicate job title and reference code 1907 in the subject line. Resumes without cover letters will not be accepted. No phone calls, please. Only those candidates considered for an interview will be contacted. Please regard your resume as having been received unless your email is bounced back. Asia Society is an equal opportunity employer.
Jan 21, 2019
Part Time
Location : New York Position : Part Time Event Coordinator Code 1907
PURPOSE :
The Event Coordinator will work collaboratively as part of a highly motivated energetic team in a fast paced entrepreneurial environment to plan, coordinate and execute various types of events from start to finish. The Event Coordinator is responsible for interacting with the Event Administrator, colleagues, clients and vendors to successfully manage event logistics along with key administrative and marketing functions. A customer service focused attitude along with a proactive, process improvement nature and the ability to multi task and think creatively are key. Availability to work nights and weekends is essential.
RESPONSIBILITIES :
• Managing and monitoring the department’s interdepartmental and rental event calendar
• Interacting with colleagues to reserve space and complete event forms
• Working with event administrator, colleagues, clients, support staff and vendors to plan, coordinate and execute various types of events
• Drafting emails to colleagues, clients, support staff and vendors in an effort to communicate event details, floor plans, logistics and staffing requirements
• Managing logistics for internal and rental events
• Working closely with caterer and support staff to ensure that needs/deadlines are met and schedules are accommodated
• Venue preparation
• Working events, overseeing set up and tear down
• Preparation of invoices
• Other duties as assigned
QUALIFICATIONS :
• Bachelor’s degree in hospitality management or related field
• Minimum of 2 years’ experience in relevant event coordination/operations
• Flexible schedule and an ability to work nights and weekends to accommodate business demands
• Event coordination and administration
• Ability to work independently and as part of a dedicated team • Capable of working with internal and external teams and partners
• Ability to work under strict deadlines
• Understanding of exceptional customer service
• Proficient computer skills including Microsoft Office, Google Platforms, Event software, Social Tables
• Effective communications and writing skills
• Strong organizational skills
• Ability to multi task and work well under pressure
• Detail oriented
• Ability to troubleshoot and problem solve
• Process improvement oriented
HOW TO APPLY : Please email your cover letter, resume, and salary requirements to asiastorejobs@asiasociety.org Indicate job title and reference code 1907 in the subject line. Resumes without cover letters will not be accepted. No phone calls, please. Only those candidates considered for an interview will be contacted. Please regard your resume as having been received unless your email is bounced back. Asia Society is an equal opportunity employer.
Catering & Events Manager
Primary Location : United States-Washington-The Fairmont Washington, D.C.
Employee Status : Regular
P osition Title: Catering Event Manager
Reports to: Director of Catering
Supervises: Catering Coordinator
Overview:
As a member of the award winning Catering Department of The Fairmont Washington, DC, the candidate must have a minimum of years catering manager or similar experience and a strong background in Catering and Event Management in both corporate and social markets. Experience in Menu and Décor Planning, Presentation Skills and the ability to work within an energetic, creative and innovative team is a requirement. The candidate is expected to exceed his or her yearly catering booking goal while also contributing to the overall successful achievement of the Catering Department Budget. As this is the “hospitality industry”, the manager must demonstrate an outgoing, friendly, collaborative and persuasive personality both to our clients and to fellow hotel colleagues at all times. Familiarity with the Washington diplomatic, social and corporate market is an asset as well as the social media channels that support these markets. Strong writing and verbal communication skills are a key asset to the position and allows the candidate to present his or herself and our hotel to a luxury clientele that requires exceptional service, creativity and follow through.
Responsibilities include:
Contracting, planning and coordination of meeting and banquet arrangements in the corporate and social (wedding, gala, bar mitzvah) catering market to ensure that obligations are exceeded by the hotel and exceed the client’s expectations. This is also applicable to corporate catering groups that hold guest room blocks of 10 rooms or less and larger wedding, gala and bar mitzvah related room blocks.
Manager will achieve booking servicing goals and PACE goals through soliciting assigned market segments, handling and booking leads on assigned Inquiry Days and through creative networking, outside solicitation calls and activities and ongoing intelligence gathering from assigned market segments
Responsibilities include but are not limited to:
Banquet menu selections
Meeting and Event design and set-up specifications
Electrical requests
Arrival/departure patterns
Outside vendor requirements and building relationships
Design and coordination of Props and decorations for functions
Additional equipment and/or services, if requested
Outlet expectations
Coordination and timely updating of all booking details in S&C sales management system
Ensures satisfactory liaison between clients/guests and hotel department as well as high profile event and party planners and vendors. Supervises service and overall coordination of all arrangements on Beo’s and resumes in a timely manner.
Responsible for timely distribution of precise catering requirements to all departments. BEO’s and resumes are due for the following week by 2:00pm on Tuesdays.
Conducts internal meetings of all catering events at the daily BEO Review Meeting and individually when details require more in depth review.
Provides immediate follow up after events and relates client compliments and concerns to all related departments, with follow up and resolution completed when needed
“Up sells” all department services to include food and beverage, amenities and décor to increase food, beverage and miscellaneous revenue
Charges meeting room rental for corporate bookings based on department guidelines.
Works closely with other catering managers to increase overall product knowledge. Ongoing development of menu and décor trends through magazine, websites, and individual study.
Coordinates guest room blocks and special guest room requirements for all catering groups and communicates all information to related departments in an efficient and results oriented manner. Use the Hotel’s S&C software program for all bookings and relation information based on established guidelines and procedures.
Works closely with audiovisual company to ensure client’s AV needs are met both for equipment and lighting.
Follows all deposit policies and coordinates payment of all event bills based on department procedures and works closely with Credit Manager to ensure proper billing.
Posts attrition and meeting room rental charges within 48 hours when applicable and follows up on client opportunities and challenges within 24 hours.
Establishes and maintains an excellent working relationship with all hotel departments in particular Culinary, Banquet, Audio Visual and Conference Services. Networks with Sales and Business Travel to maximize catering business development, function space, revenue and increase exposure to key accounts.
Networks within the social and corporate community to establish relationships with clients, event planners, comp set catering managers and industry colleagues. These relationships are design to groom repeat bookings, comp set intelligence and networking. Presents his or herself as an individual that possesses strong social and etiquette skills, grooming and presentations skills that are representative of a luxury hotel in this competitive marketplace.
Works closely with Catering Team, and provides creativity and support for the team and colleagues when needed. Always working toward improving the reputation of the Catering Team
Attends Daily Revenue Max Meeting (8:30am), Monthly Marketing Meeting and Weekly Catering meeting and training given by Director of Catering and team members
Assists Director of Catering in preparing own individual monthly forecasts by reviewing food, beverage and meeting room rental revenues for their groups.
Assists Director of Catering in generating action plans, ideas and revenue for peak and need periods and completing weekly activity report which is reviewed in weekly One on One
Attends continuing education training classes when given and continues to grow in knowledge of the industry through periodicals and related resources
Participates in Lobby Duty program.
Other projects and duties as assigned to develop business opportunities
Qualifications
Minimum 3 years catering and event manager experience in a hotel or off premise catering/event company
Strong culinary and beverage knowledge, event design and interest. “What are the trademarks of your events and what sets you apart from other people in this industry”
Familiarity with social media channels that support social and corporate markets
Familiarity with event design, creation and execution
Excellent verbal and written skills for client presentations, proposals and communication
Operational Food & Beverage experience in a Hotel environment mandatory
Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Windows Delphi, MS Word, Outlook, Excel and Lanmark
Must be able to work multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required. Basic Schedule is Monday – Friday from 8:30am – 5:30pm
Excellent interpersonal and communication skills, both written and verbal
High School Diploma, College Diploma preferred
Visa Requirements: Must be able to provide or obtain work authorization in the United States APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Travel : Yes, 10 % of the Time
Closing Date : 31.Jan.2019, 11:59:00 PM
Job Number: WDC00812
Jan 18, 2019
Full time
Catering & Events Manager
Primary Location : United States-Washington-The Fairmont Washington, D.C.
Employee Status : Regular
P osition Title: Catering Event Manager
Reports to: Director of Catering
Supervises: Catering Coordinator
Overview:
As a member of the award winning Catering Department of The Fairmont Washington, DC, the candidate must have a minimum of years catering manager or similar experience and a strong background in Catering and Event Management in both corporate and social markets. Experience in Menu and Décor Planning, Presentation Skills and the ability to work within an energetic, creative and innovative team is a requirement. The candidate is expected to exceed his or her yearly catering booking goal while also contributing to the overall successful achievement of the Catering Department Budget. As this is the “hospitality industry”, the manager must demonstrate an outgoing, friendly, collaborative and persuasive personality both to our clients and to fellow hotel colleagues at all times. Familiarity with the Washington diplomatic, social and corporate market is an asset as well as the social media channels that support these markets. Strong writing and verbal communication skills are a key asset to the position and allows the candidate to present his or herself and our hotel to a luxury clientele that requires exceptional service, creativity and follow through.
Responsibilities include:
Contracting, planning and coordination of meeting and banquet arrangements in the corporate and social (wedding, gala, bar mitzvah) catering market to ensure that obligations are exceeded by the hotel and exceed the client’s expectations. This is also applicable to corporate catering groups that hold guest room blocks of 10 rooms or less and larger wedding, gala and bar mitzvah related room blocks.
Manager will achieve booking servicing goals and PACE goals through soliciting assigned market segments, handling and booking leads on assigned Inquiry Days and through creative networking, outside solicitation calls and activities and ongoing intelligence gathering from assigned market segments
Responsibilities include but are not limited to:
Banquet menu selections
Meeting and Event design and set-up specifications
Electrical requests
Arrival/departure patterns
Outside vendor requirements and building relationships
Design and coordination of Props and decorations for functions
Additional equipment and/or services, if requested
Outlet expectations
Coordination and timely updating of all booking details in S&C sales management system
Ensures satisfactory liaison between clients/guests and hotel department as well as high profile event and party planners and vendors. Supervises service and overall coordination of all arrangements on Beo’s and resumes in a timely manner.
Responsible for timely distribution of precise catering requirements to all departments. BEO’s and resumes are due for the following week by 2:00pm on Tuesdays.
Conducts internal meetings of all catering events at the daily BEO Review Meeting and individually when details require more in depth review.
Provides immediate follow up after events and relates client compliments and concerns to all related departments, with follow up and resolution completed when needed
“Up sells” all department services to include food and beverage, amenities and décor to increase food, beverage and miscellaneous revenue
Charges meeting room rental for corporate bookings based on department guidelines.
Works closely with other catering managers to increase overall product knowledge. Ongoing development of menu and décor trends through magazine, websites, and individual study.
Coordinates guest room blocks and special guest room requirements for all catering groups and communicates all information to related departments in an efficient and results oriented manner. Use the Hotel’s S&C software program for all bookings and relation information based on established guidelines and procedures.
Works closely with audiovisual company to ensure client’s AV needs are met both for equipment and lighting.
Follows all deposit policies and coordinates payment of all event bills based on department procedures and works closely with Credit Manager to ensure proper billing.
Posts attrition and meeting room rental charges within 48 hours when applicable and follows up on client opportunities and challenges within 24 hours.
Establishes and maintains an excellent working relationship with all hotel departments in particular Culinary, Banquet, Audio Visual and Conference Services. Networks with Sales and Business Travel to maximize catering business development, function space, revenue and increase exposure to key accounts.
Networks within the social and corporate community to establish relationships with clients, event planners, comp set catering managers and industry colleagues. These relationships are design to groom repeat bookings, comp set intelligence and networking. Presents his or herself as an individual that possesses strong social and etiquette skills, grooming and presentations skills that are representative of a luxury hotel in this competitive marketplace.
Works closely with Catering Team, and provides creativity and support for the team and colleagues when needed. Always working toward improving the reputation of the Catering Team
Attends Daily Revenue Max Meeting (8:30am), Monthly Marketing Meeting and Weekly Catering meeting and training given by Director of Catering and team members
Assists Director of Catering in preparing own individual monthly forecasts by reviewing food, beverage and meeting room rental revenues for their groups.
Assists Director of Catering in generating action plans, ideas and revenue for peak and need periods and completing weekly activity report which is reviewed in weekly One on One
Attends continuing education training classes when given and continues to grow in knowledge of the industry through periodicals and related resources
Participates in Lobby Duty program.
Other projects and duties as assigned to develop business opportunities
Qualifications
Minimum 3 years catering and event manager experience in a hotel or off premise catering/event company
Strong culinary and beverage knowledge, event design and interest. “What are the trademarks of your events and what sets you apart from other people in this industry”
Familiarity with social media channels that support social and corporate markets
Familiarity with event design, creation and execution
Excellent verbal and written skills for client presentations, proposals and communication
Operational Food & Beverage experience in a Hotel environment mandatory
Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Windows Delphi, MS Word, Outlook, Excel and Lanmark
Must be able to work multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required. Basic Schedule is Monday – Friday from 8:30am – 5:30pm
Excellent interpersonal and communication skills, both written and verbal
High School Diploma, College Diploma preferred
Visa Requirements: Must be able to provide or obtain work authorization in the United States APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Travel : Yes, 10 % of the Time
Closing Date : 31.Jan.2019, 11:59:00 PM
Job Number: WDC00812
Meeting Event Manager (II) - Maritz Travel
Chicago, IL - S Riverside Plz
Milwaukee, WI
Full time
R9614
EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
Top meeting planners, sales operations and procurement teams at Fortune 100 companies trust Maritz Travel as their event management services partner. We’re here to help deliver business meetings and incentive travel programs that make an impact with customers, employees and stakeholders. Unlike other event management companies, we take a science-based approach to corporate event management. We use the latest findings from neuroscience researchers to design and execute events that transform businesses and people. We focus on individual business objectives that drive business results and improve engagement with customers, employees and channel partners. But it's our team that really sets us apart. The drive behind our power is our team's passion. We aren't just passionate about corporate event management. We're also passionate about our team and our culture. A great work culture doesn't happen by accident. Guided by our Signature Core Value - First, Take Good Care of Each Other - the Maritz Travel culture has been consciously designed to connect every single one of our people to the purpose and beliefs that we are working toward every day. Summary To function as primary client liaison and team leader for assigned programs and events. Manages the overall coordination and execution of an entire program/event from an operational perspective. Responsible for coordination of all program planning while providing unparalleled levels of customer service. Primary responsibility for client budget management in addition to forecasting all budget variations.
This position is open to candidates in the Chicago or Milwaukee area. The individual hired may work from home but will need to go into the Chicago office as needed.
Scope
The scope of this position is dependent upon assigned account/program. Will vary from client to client and program to program.
Manages program/event budgets.
Reporting and Working Relationships
Reports to Director or Manager/Senior Manager level.
Manages external relationships with clients, DMCs (Destination Management Companies) and third-party companies/suppliers. Regular interaction with internal departments which could include but is not limited to: Sales/Account Management, Creative, Registration, Supplier Relations, Sourcing, Accounting, and Operations.
Primary Responsibilities
40%
Outlines deliverables for assigned program/event. Completes overall project timeline and budget; and facilitates prompt and accurate handling of all details. Manages and negotiates items such as supplier relationships, audio-visual, general service contracting, hotel, destination management company (DMC), air and all third-party contracts. Monitors attrition dates, cancellation policies and ensures contracted services are executed. Coordinates and attends site inspections. Communicates registration and air needs as necessary. Facilitates working session with client and Division stakeholders. Gives clear direction to project team about the clients' needs, expectations, business rules and objectives.
20%
Manages overall project financials. Monitors project expenses and budget, and participates in financial reviews. Responsible for program and/or internal supplier revenue forecasting and updating business management systems with financial information. Manages overall program/event budget, communicates changes to Sales/Account Management contact and client. Manages supplier products and services by negotiating pricing, contract terms and service offerings through RFP, bid analysis and recommendations to client. Responsible for tracking and reporting changes. Initiates supplier payments, client invoices and project change orders. Manages positive net funding on assigned programs. Works with accounting to complete final bill. Communicates clients’ needs and monitors supplier service delivery. Reviews final billing prior to final client invoicing. Manages assigned programs/events to meet or exceed specified account profitability target margins.
20%
Independently interfaces with day to day client contact. Works closely with client to ensure program objectives are executed. Maintains proactive, positive, open line of communication between client and Sales/Account Management. Oversees project teams during the development, production, and quality assurance of deliverables in event management area. Authors and maintains standard process and event specifications documentation for the project team and client. Updates and manages the timeline of deliverables for the project or change for the client, and monitors the project status. Conducts regularly scheduled status meetings from pre-planning through program operation, and ongoing programs, with client and Division stakeholders. Acts as team leader, communicates program requirements to team.
20%
Provides onsite leadership and support to clients, suppliers and facilities to ensure all functions or programs occur as planned while monitoring service levels. Anticipates and resolves challenges onsite. Manages and directs other team members when serving as the lead. Helps manage or limit client liabilities. Acts as the main client contact point regarding operational issues, escalations, concerns and responses. Works with third party suppliers to arrange services provided by them. Manage VIP special projects and oversee VIP logistics. Participates in the development and creation of proposals and deliverables on renewal business as required. Provides expertise with regards to destination, hotel and Division services. Executes sold program letter of agreement on renewal business. Develops initial budgets for assigned programs.
Qualifications
Bachelor degree or equivalent experience required.
Minimum 3+ years of experience in meeting/event planning (including incentives, association, corporation) or hotel catering, convention, sales experience required. International hotel destination knowledge a plus.
Strong knowledge of program/event management and budget maintenance. Exposure to project planning/forecasting financial implications.
Prior successful experience in developing and maintaining key client relationships.
Professional oral presentation and writing skills required.
Prior experience in effectively handling multiple projects/demands.
Excellent computer skills, knowledge of Microsoft Office tools & ability to learn new technology quickly.
Ability to travel 30% of time required.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to idisability.administrator@maritz.com .
Jan 17, 2019
Full time
Meeting Event Manager (II) - Maritz Travel
Chicago, IL - S Riverside Plz
Milwaukee, WI
Full time
R9614
EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
Top meeting planners, sales operations and procurement teams at Fortune 100 companies trust Maritz Travel as their event management services partner. We’re here to help deliver business meetings and incentive travel programs that make an impact with customers, employees and stakeholders. Unlike other event management companies, we take a science-based approach to corporate event management. We use the latest findings from neuroscience researchers to design and execute events that transform businesses and people. We focus on individual business objectives that drive business results and improve engagement with customers, employees and channel partners. But it's our team that really sets us apart. The drive behind our power is our team's passion. We aren't just passionate about corporate event management. We're also passionate about our team and our culture. A great work culture doesn't happen by accident. Guided by our Signature Core Value - First, Take Good Care of Each Other - the Maritz Travel culture has been consciously designed to connect every single one of our people to the purpose and beliefs that we are working toward every day. Summary To function as primary client liaison and team leader for assigned programs and events. Manages the overall coordination and execution of an entire program/event from an operational perspective. Responsible for coordination of all program planning while providing unparalleled levels of customer service. Primary responsibility for client budget management in addition to forecasting all budget variations.
This position is open to candidates in the Chicago or Milwaukee area. The individual hired may work from home but will need to go into the Chicago office as needed.
Scope
The scope of this position is dependent upon assigned account/program. Will vary from client to client and program to program.
Manages program/event budgets.
Reporting and Working Relationships
Reports to Director or Manager/Senior Manager level.
Manages external relationships with clients, DMCs (Destination Management Companies) and third-party companies/suppliers. Regular interaction with internal departments which could include but is not limited to: Sales/Account Management, Creative, Registration, Supplier Relations, Sourcing, Accounting, and Operations.
Primary Responsibilities
40%
Outlines deliverables for assigned program/event. Completes overall project timeline and budget; and facilitates prompt and accurate handling of all details. Manages and negotiates items such as supplier relationships, audio-visual, general service contracting, hotel, destination management company (DMC), air and all third-party contracts. Monitors attrition dates, cancellation policies and ensures contracted services are executed. Coordinates and attends site inspections. Communicates registration and air needs as necessary. Facilitates working session with client and Division stakeholders. Gives clear direction to project team about the clients' needs, expectations, business rules and objectives.
20%
Manages overall project financials. Monitors project expenses and budget, and participates in financial reviews. Responsible for program and/or internal supplier revenue forecasting and updating business management systems with financial information. Manages overall program/event budget, communicates changes to Sales/Account Management contact and client. Manages supplier products and services by negotiating pricing, contract terms and service offerings through RFP, bid analysis and recommendations to client. Responsible for tracking and reporting changes. Initiates supplier payments, client invoices and project change orders. Manages positive net funding on assigned programs. Works with accounting to complete final bill. Communicates clients’ needs and monitors supplier service delivery. Reviews final billing prior to final client invoicing. Manages assigned programs/events to meet or exceed specified account profitability target margins.
20%
Independently interfaces with day to day client contact. Works closely with client to ensure program objectives are executed. Maintains proactive, positive, open line of communication between client and Sales/Account Management. Oversees project teams during the development, production, and quality assurance of deliverables in event management area. Authors and maintains standard process and event specifications documentation for the project team and client. Updates and manages the timeline of deliverables for the project or change for the client, and monitors the project status. Conducts regularly scheduled status meetings from pre-planning through program operation, and ongoing programs, with client and Division stakeholders. Acts as team leader, communicates program requirements to team.
20%
Provides onsite leadership and support to clients, suppliers and facilities to ensure all functions or programs occur as planned while monitoring service levels. Anticipates and resolves challenges onsite. Manages and directs other team members when serving as the lead. Helps manage or limit client liabilities. Acts as the main client contact point regarding operational issues, escalations, concerns and responses. Works with third party suppliers to arrange services provided by them. Manage VIP special projects and oversee VIP logistics. Participates in the development and creation of proposals and deliverables on renewal business as required. Provides expertise with regards to destination, hotel and Division services. Executes sold program letter of agreement on renewal business. Develops initial budgets for assigned programs.
Qualifications
Bachelor degree or equivalent experience required.
Minimum 3+ years of experience in meeting/event planning (including incentives, association, corporation) or hotel catering, convention, sales experience required. International hotel destination knowledge a plus.
Strong knowledge of program/event management and budget maintenance. Exposure to project planning/forecasting financial implications.
Prior successful experience in developing and maintaining key client relationships.
Professional oral presentation and writing skills required.
Prior experience in effectively handling multiple projects/demands.
Excellent computer skills, knowledge of Microsoft Office tools & ability to learn new technology quickly.
Ability to travel 30% of time required.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to idisability.administrator@maritz.com .
JW Marriott The Rosseau Muskoka Resort & Spa
Muskoka, ON, Canada
Event Coordinator
Role Summary
Provides administrative support services to the Director of Event Planning and the Event Managers.
Accountabilities
Processes a variety of documents such as rooming lists, event orders, cover sheets and daily distribution reports to the operation teams.
Serve as point of contact for clients and communicate with them by phone or email to respond to questions and requests
Prepare vouchers and group amenities, printed menus, purchase orders as required.
Prepare and coordinate all in house meeting needs for the resort.
Complete turnovers and file preparation.
Organize event rehearsal meetings and information.
File, photocopy, fax, and e-mail a variety of documents.
Updates reader board information daily.
Maintain and support department data quality index initiatives.
Complete and process other reports as required by event managers.
Act as receptionist when required.
Complies with hotel policies and procedures.
Performs other tasks as assigned by management.
Conducts resort tours as requested by management.
Minute taking for event planning and other meetings as required.
Supports the sales team in the absence of the sales coordinator.
Welcomes and acknowledges each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Requirements
Graduate or currently enrolled in Hospitality Tourism, Event Management or Hotel Management program.
Minimum of 1 year experience in an administrative role, preferably in a hotel/resort setting
Ability to manage projects and time efficiently
Superior guest service skills and guest interaction skills
Computer proficiency in Microsoft applications including Powerpoint, Outlook, Word, Excel
Pleasant telephone manner
Working Conditions
Must have access to a reliable, appropriately insured vehicle for business use.
Must be able to work flexible hours including evenings, weekends and holidays
Sit for an extended period of time
Able to lift a minimum of 20 lbs.
Please email your information to rosseaujobs@marriott.com . We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Jan 14, 2019
Full time
Event Coordinator
Role Summary
Provides administrative support services to the Director of Event Planning and the Event Managers.
Accountabilities
Processes a variety of documents such as rooming lists, event orders, cover sheets and daily distribution reports to the operation teams.
Serve as point of contact for clients and communicate with them by phone or email to respond to questions and requests
Prepare vouchers and group amenities, printed menus, purchase orders as required.
Prepare and coordinate all in house meeting needs for the resort.
Complete turnovers and file preparation.
Organize event rehearsal meetings and information.
File, photocopy, fax, and e-mail a variety of documents.
Updates reader board information daily.
Maintain and support department data quality index initiatives.
Complete and process other reports as required by event managers.
Act as receptionist when required.
Complies with hotel policies and procedures.
Performs other tasks as assigned by management.
Conducts resort tours as requested by management.
Minute taking for event planning and other meetings as required.
Supports the sales team in the absence of the sales coordinator.
Welcomes and acknowledges each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Requirements
Graduate or currently enrolled in Hospitality Tourism, Event Management or Hotel Management program.
Minimum of 1 year experience in an administrative role, preferably in a hotel/resort setting
Ability to manage projects and time efficiently
Superior guest service skills and guest interaction skills
Computer proficiency in Microsoft applications including Powerpoint, Outlook, Word, Excel
Pleasant telephone manner
Working Conditions
Must have access to a reliable, appropriately insured vehicle for business use.
Must be able to work flexible hours including evenings, weekends and holidays
Sit for an extended period of time
Able to lift a minimum of 20 lbs.
Please email your information to rosseaujobs@marriott.com . We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Wedding and Special Events Manager (Maternity Leave Coverage)
Primary Location : Canada-Vancouver-Fairmont Pacific Rim
Employee Status : Regular
Do you want to…
Work for the #1 Hotel in Vancouver,
Be a part of extraordinarily team,
Elevate your career with a global luxury brand offering extensive development opportunities,
Utilize global perks & privileges & enjoy a completive salary + attractive benefits package?
Then you might be our next Wedding and Special Events Manager .
Summary of Responsibilities:
Soliciting new wedding and social catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client events to ensure customer satisfaction. Effectively plan the details of upcoming programs (up-sell products and services, block appropriate event space, ensure all event requirements are met), distribute information to operating departments in a timely manner, provide support and guide banquet personnel to ensure a successful and effective operation ending in a positive guest experience.
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Respond to all inquiries regarding catering space availability in a professional and timely manner.
Create and promote unique Wedding and Proposal packages.
Use of Opera Sales and Catering to track, solicit, book and follow up on accounts.
Expedite event bookings, prepare resumes and compile and distribute conference agendas and event orders.
Develop/maintain knowledge of market trends, competition and customers. Attend community/social events and industry meetings.
Professionally represent the hotel at all industry/community events.
Assist with reports, competition data collection and marketing material updates including packages and collateral.
Introduce and recommend preferred vendors as determined with the revenue goal of the hotel.
Maintain good working relations with preferred vendors of the hotel and ensure adherence to event space policies, codes and regulations.
Maintain solid and open communications with all hotel operating departments.
Build partnership with the Banquet team to ensure service standards are maintained.
Attend all department and hotel meetings as necessary.
Supervise support staff and provide ongoing training and support as necessary.
Resolve guest complaints when necessary.
Qualifications:
Hospitality Management Degree or a Post Secondary Degree preferred.
Experience as Wedding Coordinator, Catering or Conference Services Manager, have a passion for Weddings.
Extensive Food and Beverage knowledge.
Knowledge of Opera Sales and Catering an asset. Word and Windows based programs.
Must possess excellent interpersonal and communication skills, both written and verbal.
Strong organizational and time management skills.
Must possess a strong sense of exceeding in providing quality service to our internal and external customers.
Assertive, self-starter, self-motivator with a high degree of professionalism.
Must be able to and enjoy working in a busy environment with minimum supervision
Visa Requirements:
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Closing Date : 25.Jan.2019, 2:59:00 AM
Job Number: VPR02858
Jan 11, 2019
Contract
Wedding and Special Events Manager (Maternity Leave Coverage)
Primary Location : Canada-Vancouver-Fairmont Pacific Rim
Employee Status : Regular
Do you want to…
Work for the #1 Hotel in Vancouver,
Be a part of extraordinarily team,
Elevate your career with a global luxury brand offering extensive development opportunities,
Utilize global perks & privileges & enjoy a completive salary + attractive benefits package?
Then you might be our next Wedding and Special Events Manager .
Summary of Responsibilities:
Soliciting new wedding and social catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client events to ensure customer satisfaction. Effectively plan the details of upcoming programs (up-sell products and services, block appropriate event space, ensure all event requirements are met), distribute information to operating departments in a timely manner, provide support and guide banquet personnel to ensure a successful and effective operation ending in a positive guest experience.
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Respond to all inquiries regarding catering space availability in a professional and timely manner.
Create and promote unique Wedding and Proposal packages.
Use of Opera Sales and Catering to track, solicit, book and follow up on accounts.
Expedite event bookings, prepare resumes and compile and distribute conference agendas and event orders.
Develop/maintain knowledge of market trends, competition and customers. Attend community/social events and industry meetings.
Professionally represent the hotel at all industry/community events.
Assist with reports, competition data collection and marketing material updates including packages and collateral.
Introduce and recommend preferred vendors as determined with the revenue goal of the hotel.
Maintain good working relations with preferred vendors of the hotel and ensure adherence to event space policies, codes and regulations.
Maintain solid and open communications with all hotel operating departments.
Build partnership with the Banquet team to ensure service standards are maintained.
Attend all department and hotel meetings as necessary.
Supervise support staff and provide ongoing training and support as necessary.
Resolve guest complaints when necessary.
Qualifications:
Hospitality Management Degree or a Post Secondary Degree preferred.
Experience as Wedding Coordinator, Catering or Conference Services Manager, have a passion for Weddings.
Extensive Food and Beverage knowledge.
Knowledge of Opera Sales and Catering an asset. Word and Windows based programs.
Must possess excellent interpersonal and communication skills, both written and verbal.
Strong organizational and time management skills.
Must possess a strong sense of exceeding in providing quality service to our internal and external customers.
Assertive, self-starter, self-motivator with a high degree of professionalism.
Must be able to and enjoy working in a busy environment with minimum supervision
Visa Requirements:
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Closing Date : 25.Jan.2019, 2:59:00 AM
Job Number: VPR02858
Wedding and Catering Manager
Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status : Regular
Wedding and Catering Manager
The Fairmont Chateau Lake Louise is seeking an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to mid-sized groups (corporate, incentive, catering & ski) and provide direction and leadership to the Wedding Market.
Hotel Overview:
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities:
Accountable for booking and increasing Wedding/Social Event business, through the development of new business and active follow up of existing inquiries.
Respond to all inquiries within one hour.
Develop an action plan to maximize revenues from the social /wedding market
Effective management of activities/bookings to assist in achieving hotel revenue targets.
Quote and negotiate pricing within established parameters and process contracts.
Solicit from and confirm with client, all information pertaining to the event, and organize and distribute all information to departments through memos, banquet event orders, resumes and rooming lists. Effectively communicate all changes so labour and food costs can be controlled.
Communicate effectively with hotel operation departments to ensure guest satisfaction.
Manage room blocks in relation to pick up, rooming lists, attrition and cancellation.
Coordinate for the client while maintaining strong relationships with outside suppliers: entertainment, electrical, audio-visual, display, decor and floral.
Conduct pre-convention meetings when required.
Conduct professional site inspections and test meals as required.
Be available to assist client while on site at appropriate times (evening and weekends are required). Require flexibility to accommodate irregular or extended hours.
Complete exit interviews following the function to ensure complete satisfaction with our services & event.
Participate in wedding tradeshows as required.
Identify and communicate lead referral opportunities for other Fairmont Hotels and Resorts.
Attend required in-house meetings as required.
Stay current with trends; assist with creation of new themes, special events and service standards.
Collect market and competitive intelligence – adjust strategy as required.
Departmental payroll administration
Qualifications:
Post-Secondary Education or Hospitality Certificate.
1 year experience in Conference & Catering Services or Sales with background in hotel operations an asset
Professional presentation, excellent communication skills and the ability to close a sale.
High energy with exceptional organization skills. Must be able to work independently and maintain a positive attitude within a busy environment.
Excellent interpersonal and communication skills, both written and verbal
Strong knowledge of food and beverage, including wine and food pairing an asset.
Computer literacy required including knowledge of Word, Excel.
Must be a creative and effective leader, possessing a high degree of professionalism.
Visa Requirements: Only candidates who have the ability to work in Canada will be considered.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Travel : No
Closing Date : 22.Jan.2019, 11:59:00 PM
Job Number: CLL03944
Jan 08, 2019
Full time
Wedding and Catering Manager
Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status : Regular
Wedding and Catering Manager
The Fairmont Chateau Lake Louise is seeking an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to mid-sized groups (corporate, incentive, catering & ski) and provide direction and leadership to the Wedding Market.
Hotel Overview:
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Summary of Responsibilities:
Accountable for booking and increasing Wedding/Social Event business, through the development of new business and active follow up of existing inquiries.
Respond to all inquiries within one hour.
Develop an action plan to maximize revenues from the social /wedding market
Effective management of activities/bookings to assist in achieving hotel revenue targets.
Quote and negotiate pricing within established parameters and process contracts.
Solicit from and confirm with client, all information pertaining to the event, and organize and distribute all information to departments through memos, banquet event orders, resumes and rooming lists. Effectively communicate all changes so labour and food costs can be controlled.
Communicate effectively with hotel operation departments to ensure guest satisfaction.
Manage room blocks in relation to pick up, rooming lists, attrition and cancellation.
Coordinate for the client while maintaining strong relationships with outside suppliers: entertainment, electrical, audio-visual, display, decor and floral.
Conduct pre-convention meetings when required.
Conduct professional site inspections and test meals as required.
Be available to assist client while on site at appropriate times (evening and weekends are required). Require flexibility to accommodate irregular or extended hours.
Complete exit interviews following the function to ensure complete satisfaction with our services & event.
Participate in wedding tradeshows as required.
Identify and communicate lead referral opportunities for other Fairmont Hotels and Resorts.
Attend required in-house meetings as required.
Stay current with trends; assist with creation of new themes, special events and service standards.
Collect market and competitive intelligence – adjust strategy as required.
Departmental payroll administration
Qualifications:
Post-Secondary Education or Hospitality Certificate.
1 year experience in Conference & Catering Services or Sales with background in hotel operations an asset
Professional presentation, excellent communication skills and the ability to close a sale.
High energy with exceptional organization skills. Must be able to work independently and maintain a positive attitude within a busy environment.
Excellent interpersonal and communication skills, both written and verbal
Strong knowledge of food and beverage, including wine and food pairing an asset.
Computer literacy required including knowledge of Word, Excel.
Must be a creative and effective leader, possessing a high degree of professionalism.
Visa Requirements: Only candidates who have the ability to work in Canada will be considered.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job Level : Management / Supervisory
Schedule : Full-time
Shift : Day Job
Travel : No
Closing Date : 22.Jan.2019, 11:59:00 PM
Job Number: CLL03944
Manager, Events
Apply
Job Description
Posting Date Jan 04, 2019 Job Number 190000WK Job Category Event Management Location Gaylord National Resort & Convention Center, Oxon Hill, Maryland VIEW ON MAP Brand Gaylord Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
MANAGEMENT COMPTENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Jan 07, 2019
Full time
Manager, Events
Apply
Job Description
Posting Date Jan 04, 2019 Job Number 190000WK Job Category Event Management Location Gaylord National Resort & Convention Center, Oxon Hill, Maryland VIEW ON MAP Brand Gaylord Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs.
MANAGEMENT COMPTENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Washington Hospitality Association
Olympia, WA, USA
Events Coordinator
The Washington Hospitality Association, founded in 1929, is a member driven organization who represents the interests of more than 6,300 member businesses across the state of Washington. The hospitality sector is the largest private employer in Washington State, and we are proud to serve our members.
The Washington Hospitality Association is seeking an energetic, creative, detail-oriented individual to craft and execute meaningful event experiences for the hospitality industry. This position would be responsible for finding and securing venues, executing onsite logistics, managing event budgets and securing speakers.
We work in a fast paced, results oriented, dynamic and changing industry requiring a self-confident, individual who loves the hospitality business and has a passion for helping members succeed.
Required Skills
• Ability to manage multiple projects, prioritize and meet deadlines
Goal oriented with proven ability to actualize sales/revenue plan • Proven ability to set goals and exceed targets
Ability to negotiate event and speaker contracts
Proven ability to work independently • Excellent written and oral communications abilities
Please submit cover letter and resume.
Required experience:
Event focused employment- 2-year minimum
Excel, Word: 1 year minimum
Proficient in Outlook and some database experience
Please submit cover letter and resume via email to: victoriao@wahospitality.org
Jan 03, 2019
Full time
Events Coordinator
The Washington Hospitality Association, founded in 1929, is a member driven organization who represents the interests of more than 6,300 member businesses across the state of Washington. The hospitality sector is the largest private employer in Washington State, and we are proud to serve our members.
The Washington Hospitality Association is seeking an energetic, creative, detail-oriented individual to craft and execute meaningful event experiences for the hospitality industry. This position would be responsible for finding and securing venues, executing onsite logistics, managing event budgets and securing speakers.
We work in a fast paced, results oriented, dynamic and changing industry requiring a self-confident, individual who loves the hospitality business and has a passion for helping members succeed.
Required Skills
• Ability to manage multiple projects, prioritize and meet deadlines
Goal oriented with proven ability to actualize sales/revenue plan • Proven ability to set goals and exceed targets
Ability to negotiate event and speaker contracts
Proven ability to work independently • Excellent written and oral communications abilities
Please submit cover letter and resume.
Required experience:
Event focused employment- 2-year minimum
Excel, Word: 1 year minimum
Proficient in Outlook and some database experience
Please submit cover letter and resume via email to: victoriao@wahospitality.org
Assistant Event Planning Manager
Hyatt Regency Reston
VA - Reston
Catering/Event Planning
Entry Level Manager
Full-time
Yearly pay basis
Req ID: RES000889
US-VA-Reston
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Assistant Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel operations. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. The Assistant Event Planning Manager is on-site during all events and is responsible for the smooth execution of all events.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills
A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
Must be proficient in general computer knowledge
Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
Prefer two years hotel experience or completed Event Management trainee program
Preferd candidate has completed PSS or equivalent training
Jan 03, 2019
Full time
Assistant Event Planning Manager
Hyatt Regency Reston
VA - Reston
Catering/Event Planning
Entry Level Manager
Full-time
Yearly pay basis
Req ID: RES000889
US-VA-Reston
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Assistant Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel operations. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. The Assistant Event Planning Manager is on-site during all events and is responsible for the smooth execution of all events.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications
A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills
A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
Must be proficient in general computer knowledge
Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
Prefer two years hotel experience or completed Event Management trainee program
Preferd candidate has completed PSS or equivalent training
