12 Hospitality jobs

Executive Meeting Specialist Primary Location   CAN-Quebec-Montreal-Le Centre Sheraton Montreal Hotel Posting Date   Jul 21, 2017   Job Number   17001DGT   Job Category   Food and Beverage & Culinary   Brand   Sheraton Hotels & Resorts   Schedule Full-time   Relocation?   No   Position Type   Non-Management/Hourly       Description     At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.     Qualifications     Job Summary        Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.        Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Director of Event Management Primary Location  USA-TX-Houston-Marriott Marquis Houston Posting Date Jul 24, 2017  Job Number 1700190R  Job Category Event Management  Brand Marriott Hotels Resorts /JW Marriott  Schedule Full-time  Relocation?  Yes    Position Type  Management     Description     Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.   Qualifications   JOB SUMMARY   Functions as the strategic business leader of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Event Management Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Ensures the property is apprised of all groups that will impact property operations. • Works with culinary team to ensure compliance with food handling and sanitation standards. • Oversees Event Operations including Banquets, Event Services and Event Technology. • Oversees event planning team. • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. • Leads the execution of brand service initiatives in event management areas. • Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.   Leading Event Management Teams • Sets expectations and holds event management leadership team accountable for desired service behaviors related to product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Identifies key drivers of business success and keeps team focused on the critical few to achieve results. • Ensures integration of departmental goals in game plans. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.   Managing Profitability • Introduces ideas to leadership team to enable property to remain competitive. • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. • Works directly with major groups when high profile and financial impact will be significant (limited instances). • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.   Conducting Human Resources Activities • Works with Human Resources to ensure compliance with applicable laws and regulations. • Reviews property specific event operations annually and makes appropriate adjustments. • Reviews staffing levels to ensure that guest service and operational needs are met. • Communicates and ensures departmental and property emergency procedures are executed when necessary. • Ensures that regular, ongoing communication is happening in all areas of event operations.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Special Events/ Catering Manager - Niagara Falls, ON   What will it be like to work for this Hilton Worldwide Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.   What will I be doing? The Special Events/Catering Manager will be responsible for overseeing all aspects of event sales from the initial Guest contact, to ensuring a smooth and successful event execution. This Team Member will have a passion for planning and managing special events and will also be responsible for creating an exceptional Guest experience in line with the Hilton Values through the organization and planning stages. Soliciting new business, facilitating and maintaining customer relationships to ensure achievement of annual sales targets will also be a goal of the successful candidate. Special Events/Catering Manager will be responsible for all catering sales including social catering, corporate social and restaurant sales. This team member will also be responsible for preparing banquet event orders and meeting with potential clients. The successful candidate will work with the Banquet Managers, supervisors and staff to ensure room setups are accurate and to the standards of the hotel. The Special Events/Catering Manager will be reporting to the Director of Food & Beverage, however the Director of Corporate Sales will support this candidate on Sales and Budgets. The role will manage creative concepts, presentations, gift sourcing, menu tasting and developing and negotiating contracts. Overseeing and monitoring all event details while providing clear communication to all necessary supporting Team Members will be required.   What are we looking for? A Special Events/Catering Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values: H Hospitality - We're passionate about delivering exceptional guest experiences I Integrity - We do the right thing, all the time L Leadership - We're leaders in our industry and in our communities T Teamwork - We're team players in everything we do O Ownership - We're the owners of our actions and decisions N Now - We operate with a sense of urgency and discipline   Education Post Secondary Certification in Event Planning/Special Events preferred   Experience Minimum 3 years' progressive experience in the special events industry Experience with catering, procurement of merchandise/services, technical production, and pre/post production of an event   Skills Advanced skills in all Microsoft Office programs Knowledge of Delphi is an asset ONQ System knowledge preferred A proven track record managing and planning multi-faced, high profile, themed events Exceptional decision making and organizational skills Demonstrated ability to manage multiple projects and meet priority deadlines Superb communication and interpersonal skills   Requirements Must be available to work Tuesday- Saturday, in addition to any days and evenings that special events may be booked for Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)   This job posting is not exclusive or exhaustive list of all job functions that a Special Events/Catering Manager will be asked to perform from time to time. This list is only a sample; a Special Events/Catering Manager may be required to perform other duties. Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. Job Details Reference # 20926 Posted on Jul 22, 2017 Closes on Aug 21, 2017 Property name The Hilton Hotel and Suites Fallsview Location(s) Niagara Falls, ON City Name   Department Sales & Marketing  Hours/Status Full-time  

Events Administrative Assistant Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.   This person must maintain calendars/meetings schedules and travel plans for supervisor. Organizational skills, computer proficiency, and communication skills are a must.   Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Property: Hyatt Regency New Orleans Company: Hyatt Regency Primary Location: United States-Louisiana-New Orleans Pay Basis: Hourly US Dollar (USD) Schedule: Full-time Job Level: Administrative Job: Catering/Event Planning Job Category: Administrative Req ID: NEW006762

WEDDING AND EVENT SUPERVISOR, KORTRIGHT CENTRE - Part-Time Position *30 hours a week* SUMMARY OF FUNCTION: The Event Supervisor coordinates and implements corporate client meetings, weddings and social events at the Kortright Centre for Conservation. The Supervisor is primarily responsible for the coordination and delivery of all event details which include but are not limited to food and beverage needs, room set-up, linen requests, audio visual requirements, and wedding rehearsals and ceremonies. A key role of the Event Supervisor is to ensure that client and guests’ needs and expectations are exceeded. Additionally, this position provides effective staff management including, hiring and training of staff and maintaining a safe work environment and ensure adherence to all TRCA policies and procedures. Candidates must be available to work days, evenings, weekends and holidays, as business requires. KNOWLEDGE: 3-5 years’ experience in supervising and coordination of weddings and/or corporate events; Post-secondary education in Hospitality and Tourism, Event Management, Wedding Coordination/Planner Certification or a related field; Smart Serve Certification required prior to starting the position; Food Handler’s certification an asset; Highly organized with superior ability to prioritize, multi-task and meet deadlines; Flexible work schedule: Available to work weekdays, evenings and weekends; Exceptional customer relationship management skills; Excellent communication, negotiation and presentation skills; Attention to detail is imperative; Proven ability to work under pressure in a professional manner; Computer Literate; Knowledge of MS Office software and social media outlets; Standard First Aid certification an asset; A valid Ontario driver's license. SUMMARY OF MAJOR TASKS: Managing client accounts, including weddings, social and corporate events, and working directly with the client to confirm all the details for their events. Plans and coordinates pre-event requirements, including, but not limited to, food and beverage, linen and décor, room set-up, liquor, and audio visual, ensuring all stakeholders that are involved are in agreement with details of the event. Leading and executing weddings, social events and corporate meetings according to the client’s confirmed details. Directing the wait staff and set-up staff on site and ensuring they are following event procedures and timelines. Follows up with guests to complete a post-event quality report. Develops and cultivates strong working relationships with all stakeholders. Assist with final billing reconciliation with client and accounting department. Assists with special events as required. Perform additional duties as assigned. TRCA is committed to providing accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If you require disability - related accommodations, please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. Division : Parks and Culture Salary range : $23.48 per hour Location : Kortright Centre - 9550 Pine Valley Drive. Woodbridge, Ontario Closing date : Jul 28, 2017  

Primary Location   CAN-British Columbia-Victoria-Delta Hotels Victoria Ocean Pointe Resort Posting Date   Jul 19, 2017   Job Number   17001CD1   Job Category   Food and Beverage & Culinary   Brand   Delta Hotels and Resorts   Schedule Full-time   Relocation?   No   Position Type   Non-Management/Hourly       Description     With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.     Qualifications     Job Summary              Provide administrative support to the Events Management Team. Duties include maintaining files, collating marketing packages, creating collateral for banquet functions, taking meeting minutes, providing property sites as required, reporting and monitoring systems to ensure data is accurate, printing and distributing event reports and other duties as required.        Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Follow up on special banquet event arrangements to ensure compliance.        Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Catering & Events Manager - Weddings Primary Location : Canada-Edmonton-The Fairmont Hotel Macdonald Employee Status : Regular          Catering & Events Manager - Weddings At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.   Hotel Overview:   Edmonton's "Chateau on the River" This historic Chateau on the River features 198 spacious rooms and suites, combining traditional décor with a high level of personal service. Fairmont Gold was introduced in June 2016, an elevated experience of a hotel within a hotel; this product will further cement Fairmont Hotel Macdonald’s reputation as the best, most luxurious hotel in Edmonton.  Restaurants include the Confederation Lounge and award-winning Harvest Room, both with spectacular river valley views and seasonal outdoor terraces. Summary of Responsibilities: Reporting to the Director of Catering and Conference Services, responsibilities and essential job functions include but are not limited to the following:  Consistently offer professional, friendly and engaging service Solid compilation of all pertinent information leading to clear and concise agendas, group resumes, and event orders Responsible for the successful outcome and supervision of all assigned Wedding/Group programs from date of booking to departure, including meeting requirements, guestroom requirements, food & beverage requirements, audio-visual, accounting, etc. Review, coordinate, and manage all Wedding bookings as assigned by the Director of Catering by communicating between the client and the hotel throughout the preplanning and execution phases Communicate all details of assigned groups to all departments in a professional, thorough and timely manner by effectively using Group Resumes, Banquet Event Orders and internal correspondence Manage and execute the terms of the contract for the program as outlined by the Sales Manager and/or Fairmont Hotels & Resorts standards to ensure all contractual terms agreed upon are carried out and to maximize function space for highest profitability for the hotel Monitor and manage guest room pick up and wash according to history, actual and contractual agreements for assigned events/groups to ensure a more accurate forecast Develop and execute comprehensive market-related quarterly and annual Action Plans to drive revenues, with guidance of Director of Catering Facilitate comprehensive pre-event meetings with clients and key hotel staff Work closely with the client and hotel departments throughout the duration of the event by being available to assist the client and hotel departments at the appropriate times Establish good business and social relationships with the key industry suppliers and vendors, and participate in activities related to public relations to further increase sales leads for the hotel Maintain a high level of service standards as outlined by Fairmont Hotels & Resorts standards, and measured by JD Powers and Associates Attend weekly/monthly departmental communication meetings, also sales Follow departmental policies and procedures Follow all safety  policies Other duties as assigned   Qualifications: Previous leadership experience within a similar role required Computer literate in Microsoft Window applications required  University/College degree in a related discipline preferred Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Visa Requirements:  Must be legally eligible to work in Canada.   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Travel : No Closing Date : 03.Aug.2017, 1:59:00 AM Job Number: MAC00779

Wedding & Social Events Manager All times are in Eastern Daylight Time. Requisition ID  2017-17377   # of Openings  1   Job Locations  US-VA-Hot Springs   Posted Date  7/18/2017   Category (Portal Searching)  Catering and Convention Services   More information about this job: Overview: The Homestead   Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.   Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.   Job Description: The Wedding & Social Events / Catering Services Manager is responsible to serve as the primary contact for all catering, wedding, and social bookings during pre-planning, through to on-site events, and is expected to oversee all event aspects: tastings, ceremonies, rooming lists, activities, billing requirements, arrival and departure patterns, and transportation. This position specializes in the area of designing and finalizing event details and servicing those catering and wedding accounts that have been assigned to them once booking is finalized by Catering Sales Manager.   Qualifications: Bachelor's or Associate's Degree from an accredited College or University (or equivalent work experience) 3-5 years of previous hospitality experience, catering services experience preferred Excellent communication skills (both oral and written) with an inclination for problem solving Strong attention to detail and organizational skills Previous experience with Delphi, Meeting Matrix, and property management systems (preferred) All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!

Event Operations Supervisor - Seasonal   Role Summary Reporting directly to the Event Operations Manager, this position is responsible for supervising event operations associates and leaders in their daily responsibilities and ensuring smooth execution of resort events. Supervisors will assist with training, evaluating, coaching and motivating associates.   Accountabilities Oversee all on-site details for executing group events; develop and follow checklist or itinerary, and troubleshoot event problems Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and other departments involved with events Design, confirm, and communicate room layouts and set-up requirements for special events Prepare weekly departmental payroll paperwork Supervise execution of events within the resort and off site Liaise with Event Managers to ensure all event details are communicated to team Prepare daily allocation of duties for Event Operations team Ensure audio-visual requirements from third party provider is being achieved to deliver optimum service for the guest Communicate with and instruct associates on how to set up event rooms to client specifications Respond to guest inquiries and concerns and offer solutions Manage end of function billing and cash bar reconciliations Assist with payroll and reconciling gratuity spreadsheets Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program Adhere to all environmental policies and programs as required Other duties as assigned   Requirements Minimum of 2 years supervisory experience in a full service restaurant operation, preferably in a resort setting Strong computer skills, including Microsoft applications Smart Serve certified Knowledge of basic sanitation controls and purpose and use of cleaning supplies Knowledge food handling safety and sanitation procedures   Working Conditions Must be able to work flexible hours including days, evenings, weekends and holidays Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance Stand, sit or walk for an extended period of time or for an entire shift Reach overhead and below the knees, including bending, twisting and pulling Move over sloping, uneven or slippery surfaces   JW Marriott The Rosseau Muskoka Resort & Spa is an equal opportunity employer committed to hiring a diverse workforce. Upon request by the applicant, accommodation options will be available in the local area.   Here's what we require in order to consider your application : resume one professional reference letter on company letterhead your availability (seasonal or permanent) Please email your information to rosseaujobs@marriott.com . We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Catering Manager - Wedding and Social Market Primary Location : Canada-Calgary-The Fairmont Palliser Employee Status : Regular        Catering Manager - Wedding & Social Market At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.   Hotel Overview:   Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.   Summary of Responsibilities: Reporting to the Director of Conference Services & Catering Manager, responsibilities and essential job functions include but are not limited to the following:    Responsible for the weddings and social market. During the off season, may also be responsible for local catering events Respond to inquiries that arrive via fax, telephone, e-mail or walk in clients in a professional and timely manner Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labour costs and hotel operations Assist clients with the coordination of outside suppliers, including entertainment, audiovisual, décor and floral Responsible for organization and supervision of assigned functions from date of booking to departure To solicit from, and confirm all information pertaining to the event with the clients To organize and distribute all information to operation departments through banquet event orders, resumes and rooming lists Prepare banquet event orders for business booked and follow up with client on day of function and complete follow up after the event Active in developing new business and the promotion of existing wedding business To obtain guarantees of food and beverage for Banquets and the Kitchen. Must advise if any deviation of number, so labour and food can be controlled To communicate with clients to ensure they are aware of and comply with hotel accounting policies To daily yield bedroom and meeting space to their optimum potential through the use of Opera and Property Manager Systems Create floor plans for the best use of space for each event To establish good business and social relationships within the industry and participate in activities related to public relations to further increase sales leads for the department as well as the Hotel Be knowledgeable of and enforce liquor and fire safety laws and regulations Conduct and or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding Work closely with Room Sales Team to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the Hotel Utilize Opera to track, solicit bookings, produce BEO's and follow up on accounts Help to achieve departmental yearly budgets and goals Visa Requirements:   Must be legally eligible to work in Canada. The Hotel is unable to assist candidates in obtaining Canadian work authorization.   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Travel : No Closing Date : 27.Jul.2017, 11:59:00 PM Job Number: FAI05970

Conference Concierge Supervisor Primary Location :   United States-Austin-Fairmont Austin Employee Status :   Regular           Conference Concierge Supervisor   Hotel Overview: Opening in the early Fall of 2017, the Fairmont Austin will offer 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the most anticipated hotel opening in one of the fastest growing markets in the US.     Summary of Responsibilities: Reporting to the Director, Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:   Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments. Consistently offer professional, friendly and engaging service. Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests. Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel. Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor. Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.   Check in multiple times throughout the day to assist with changes/updates.  Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken. Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio. Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details.  Every function room in use should be checked in advance of client arrival. Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing. Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed. Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.  Must be flexible to accommodate irregular and/or extended hours. Conduct any/all site inspections as required.  Able to handle ‘walk-in’ inquiries. Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department. Manage function room keys for Meeting Planner.  Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner. Inspect VIP rooms, guest rooms, and/or hospitality suites. Additional responsibilities, as outlined by Director or Assistant Director.   Qualifications: Previous leadership experience within luxury market, in similar role, required. Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred). University/College degree in a related discipline preferred. Excellent communication skills, both written and verbal required. Strong leadership, excellent interpersonal skills, and superior problem solving abilities. Highly responsible, reliable and ethical.  A reputation for honesty and integrity. Highly motivated self-starter, able to work in fast moving environment. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to work days, nights and weekend; when necessary. Visa Requirements: Candidates must be legally eligible to work in the United States.   APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!     Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   02.Sep.2017, 12:59:00 AM Job Number:  AUS00148

Conference Services & Catering Manager Primary Location :   Canada-Toronto-The Fairmont Royal York Employee Status :   Regular          Conference Services & Catering Manager At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.   Hotel Overview:   Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.   Summary of Responsibilities: Reporting to the Assistant Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:  Solicit / confirm event related information with clients. Organize / disseminate information to all departments through e-mails, memos, event orders, directives, resumes and rooming list in a professional and timely manner. Build creative menus, mindful of food costs, labour cost and kitchen capabilities. Obtain approval from the Director, CS&C when any special menus are sold. Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up. Obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labour and food cost can be controlled. Responsible for sufficiently "washing" room block and food and beverage covers in order to ensure a more accurate forecast Initiate billing procedures, ensuring client credibility and that deposits and/or credit applications are received with adequate information and within an acceptable time frame. Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems. Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group upon their near arrival. Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding. Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations. Up to date with industry trends Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required. Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weakness of an event while soliciting return business. Establish good business and social relationships with the industry and participate in activities related to public relations to further increase sales leads for the department as well as the hotel.   Qualifications: Hospitality Management Degree or equivalent Minimum of four years experience in hotel catering and conference planning. Additional experience in the hospitality industry i.e. sales an asset. Good understanding of the luxury hotel market. Possess or attain CMP designation within three years of hire / taking position. Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated. Proven ability to plan and execute events effectively with a strong attention to detail. Working knowledge of Opera Sales & Catering, Word, Excel, Meeting Matrix and PMS programs Knowledge of forecasting and budgeting process Good understanding of all hotel departments particularly housekeeping, front office, banquets, and the kitchen Strong written and verbal communication skills   Visa Requirements:  Must be legally permitted to work in Canada.   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Reasonable accommodations to the point of undue hardship are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-4512 or ryh.careers@fairmont.com if you require accommodation.   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                 Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   06.Jul.2017, 11:59:00 PM Job Number: RYH01745