18 Hospitality jobs

Conference and Events Coordinator Providence Full time R-00481   Job Summary RISD’s Campus Conferences and Events Services Office (CCES) is actively seeking a full-time Conference and Events Coordinator to join the team. The Conference and Events Coordinator is responsible for coordinating, organizing, and executing conference events for a premier art and design school as directed by the Director of Campus Conferences and Events, as well as performing routine daily administrative tasks. This position is responsible for providing exceptional hospitality to guests and establishing and maintaining relationships with key campus service providers. This is a full-time position with excellent benefits.   The CCES Office focuses on marketing the college event resources and coordinating events and services on campus such as residence hall accommodations, event space, and catering. The CCES office acts as the central point of contact for both internal and external clients, providing accurate information and handling requests for conferences, meetings and events.   Essential Functions Administrative Perform routine office and administrative tasks related to fulfillment of departmental objectives including taking phone calls, responding to email, creating file folders for events, creating invoices, completing interdepartmental billing, and processing payment. Submit work orders to Campus Facilities as needed. Respond to guest and campus inquiries in a professional and timely manner through phone and email communication, including but not limited to: initial requests for information, providing price quotes, and preparing basic contracts. Responsible for referring or escalating issues to appropriate parties as required. Responsible for the creation and dissemination of residential key cards by printing and labeling cards and producing, compiling, and packaging corresponding information packets for summer residential groups.  Maintain events and approvals within the master calendar scheduling system, 25Live, and shared calendars for events.   Guest and Group Relations Establish and maintain relationships with key campus service providers such as Public Safety, Media Resources, and RISD Catering. Work with guests/groups to ensure all requests, requirements, and concerns are responded to in a timely, effective manner throughout during of their contract (prior to arrival, throughout their stay, and upon departure). Communicate with Airbnb guests via app, fielding inquiries, and sending regular communication for guests check in. Coordinate and, as required, actively participate in guest/group/client tours of reserved spaces prior to arrival to ensure smooth flow of events and to finalize necessary details.   On-Site Support Serve as primary point of contact and on-site resource (as applicable) for clients during on-campus events, at Tillinghast and other off-campus properties, and conferences taking place during scheduled hours Promptly respond to and resolve issues that arise throughout the course of the event. Ensure all reserved campus spaces are outfitted as requested by client, checking that required set-ups, technologies, and amenities are in place for successful execution of event (catering, room set ups, vendors, media, etc.). Solve problems in a timely fashion either independently or by escalating matters to Director and relevant campus partners, as appropriate.   Required Knowledge/Skills/Experience Associate’s degree and a minimum of three years of event/conference planning and/or related hospitality experience, or equivalent combination of education and experience. Excellent logistical, customer service, and vendor relations skills. Must be able to maintain composure and demonstrate diplomacy in highly visible and deadline-oriented situations. Demonstrated ability to effectively communicate with faculty, staff, students, and external clientele, and to regularly exercises independent judgement. Strong verbal, written, and organizational skills with the demonstrated ability to coordinate multiple and diverse tasks simultaneously. Must be able to reliably move to various on- and off-campus site locations. Proficiency in using computers, Microsoft Suite software (Word, Excel, etc.) and electronic calendar management programs.   Valued but not required skills and experience: Prior event/conference planning and/or related hospitality experience in a college/university setting. Prior experience using event scheduling software such as 25 Live.   Union No   Work Schedule This is a full-time, 35-hour per week position. Standard hours of operation are M-F 8:30 am - 4:30 pm. Some nights and weekends required, as needed.   Employment Status Full-time, regular   Grade 05/CT   Documents Needed to Apply Resume Cover letter  Incomplete applications will not be considered. Please upload all required documents.   The successful candidate will be required to meet our pre-employment background screening requirements.   RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

Signature Events & Projects Coordinator Anaheim Posted October 16, 2019 Full time R-2019-600 A great experience starts with you! Essential Functions: Event coordination of, but not limited, to the Anaheim Ducks Center Ice Party, Dux In Tux, Lady Ducks Fashion Show as well as Corporate Sponsorship, Premium, Orange Alliance, Human Resource events and other miscellaneous projects. Elevate, communicate, and execute the event hospitality strategy to target and engage our constituents. Deliver compelling hospitality programming options throughout the year. End to end planning and execution of assigned events including venue sourcing, vendor procurement, rentals, catering, AV, staffing management, logistical operations, and other production elements. Initiate creative event concepts, conceive themes, invitations, special décor elements, and integrated activations through each event. Organize event timelines, including scope, milestones, deliverables, and resources to produce a successful event. Develop creative food, beverage experiences and menu selections in line with the goals of the event. Constantly research current innovative food and beverage trends. Secure 40+ chefs and restaurants for Dux In Tux, the organization’s largest fundraising event. Manage event budgets associated with revenues, expenses, and payments for all assigned events. Negotiate venue, vendor agreements, trade deals, and Banquet Event Orders to ensure maximized relationships and cost savings Lead staffing needs for events ensuring resources and support are in place. Provide event analysis before and after events to improve delivery and customer service for the next year. Collaborate with stakeholders to set expectations and prepare post-event recaps. Operate ethically by always doing what is right for the organization, fans, and fellow employees. Physical labor related to the set-up and breakdown of events. Other duties as assigned. Qualifications: Demonstrated passion for event management and hospitality. Knowledge of the food, beer, wine, and spirits industries. Deep understanding of industry trends, entertainment venue advancements, and the rental business. Have solid critical thinking and problem-solving skills to devise creative, innovative solutions. Possess organizational skills, with the ability to manage competing priorities in a fast-paced environment. Detail-oriented, motivated team player equipped with leadership traits; have a “roll-up” your sleeves attitude to take on a task no matter the scope. Exhibit excellent communication and negotiation skills. Ability to collaborate well with internal and external partners. Focus and attention to detail. Fiscally responsible. Flexible schedule to work nights, weekends as well as some holidays that entail prolonged hours and in challenging conditions.  Customer service-oriented. Proficient Photoshop user. Valid California driver’s license and a good driving record. Bachelor’s Degree and/or 3 years’ experience in a related field.    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

EVENT SALES COORDINATOR Grand Hyatt Grand Hyatt New York NY - New York City CATERING/EVENT PLANNING Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: NEW009061 Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.    The Event Sales Coordinator will be responsible for providing an excellent and consistent level of service to our internal and external customers. In this position, the selected candidate will be expected to act as a specialist in the area of events, supporting areas such as relationship building, account management and event management.   Connected to the majesty and convenience of Grand Central Terminal, Grand Hyatt New York is the quintessential New York City hub, for exceptional dining, shopping and can’t-miss attractions.   Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.   This is not your typical career opportunity. This is the Hyatt Touch.   Hyatt Hotels and Resorts offers a competitive benefits package which includes: • Complimentary and discount room stays at other Hyatt Hotels and Resorts  • An extensive global network of advancement opportunities  • Competitive medical, dental and vision options  • Pre-tax commuter benefit  • 401k Retirement  • Fitness, mobile service and various other discounts are available to Team members   Qualifications Minimum of 1 year work experience in hotel/events operations Good understanding of hotel event planning  Great communication and interpersonal skill Exceptional organization skill

Manager of Convention Operations & Meetings (Alexandria, Virginia)   Overview: This position works closely with the Director of Conventions to manage the overall logistics for the association’s annual trade show and exposition, HAI HELI-EXPO®, as well as other regional meetings and events. This position reports to the Director of Conventions and is classified as full-time, non-exempt.   Essential Functions of the Position Include, but Are Not Limited To: Managing logistics for HAI special events, general sessions, and meetings at HAI HELI-EXPO®, the association’s annual trade show and exposition, including: room set-ups, signage, audiovisual, food and beverage, etc. Overseeing the meetings schedule for HELI-EXPO and fielding exhibitor requests and scheduling based on availability Managing logistics for HAI regional events including: venue selection, room set-ups, signage, audiovisual, food and beverage, etc. Collaborating with the Registration Vendor to develop, manage, and execute attendee and exhibitor registration processes Identifying temporary personnel needs for HELI-EXPO, implementing onsite schedules, and training necessary personnel Creating and maintaining informational content related to HELI-EXPO for use in all HAI print and digital publications, including the HELI-EXPO website, attendee pages, convention preview, program guide, and show app Overseeing and managing the housing process for HELI-EXPO including working with official housing vendor, securing staff and board rooms, and optimizing use of HAI contractual concessions Overseeing general show signage including work order submission, distribution and approval of proofs, and onsite placement Managing the preparation of RFPs for show vendors, comparing submissions, and making recommendations Other duties as assigned The above statements are intended to describe the primary duties of the position and the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties and responsibilities. Desired Qualifications for the Position Include: Bachelor’s degree and a minimum of four years related work experience in the hospitality or meeting planning industry Current CMP certification Understanding of current trade show industry trends Proven customer service experience Detail oriented with strong organizational skills Ability to successfully manage multiple projects in a fast-paced environment Highly dependable and reliable with regard to work schedule Highly motivated; able to work independently and in a team environment Excellent written and verbal communication skills with the ability to communicate professionally Advanced computer skills and proficiency with the Microsoft Office Suite Experience using association management software Ability to travel Application Instructions: Please submit cover letter, resume, and desired salary Incomplete submissions will not be considered All positions are located in Alexandria, VA All candidates are subject to background screening and drug testing Helicopter Association International is an Equal Employment Opportunity Employer. Department: Business Development This is a non-management position This is a full time position

Mgr-Meetings & Special Events   Apply   Posting Date  Oct 15, 2019 Job Number  19144555 Job Category  Event Management Location  The Ritz-Carlton, Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States  VIEW ON MAP Brand  The Ritz-Carlton Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Assisting in Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Assists in apprising property of all groups that will impact property operations. • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.   Managing Profitability • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Assists in managing department controllable expenses to achieve or exceed budgeted goals.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  

Supervisor, Conferences and Special Events StFX is a top ranking Canadian university and we are seeking a Supervisor, Conference Services to be a part of the Ancillary Services team. This opening is a full time position commencing as soon as possible. Reporting to the Manager, Conference Services, the Supervisor of Conference Services will be the initial point of contact for clients. The primary function of this position is to ensure the client's requirements are determined and all expectations are met in a professional and courteous manner. This position is in salary band D of the Professional Employees Salary Band Steps, with a salary range of $49,530-60,509 working 37.5 hours/week. Responsibilities include : Initial contact with the client to ensure all of the needs are understood. Supervisor special events coordinator, including scheduling, coaching, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Responsible for securing venues and accommodations along with any other details that may be available at the initial booking. Responsible for preparing quote for client and ensuring client information, confirmation and payment information is accurate. Delegates event to the Event Coordinators. Provides clear, concise, and timely information for the operational departments. Assists in scheduling operational set-ups to provide equipment or services needs. Provide onsite support at events when required Weekend and evening work required Qualifications/Skills : A minimum University Degree in Hospitality, Business or equivalent Preference will be given to candidates with 3 or more years experience in a similar role. Experience in a University environment will be considered an asset Strong organizational skills Excellent interpersonal skills Strong work ethics and success at working in a team environment Excellent written and oral communication skills Ability to handle multiple projects with tight deadlines Ability to multi-task and follow-up with an eye for detail MS office suite (Excel, PowerPoint, Word) experience helpful Experience working with and communicating to customers a must Closing date for applications is October 25, 209 at 1:00 p.m. To express your interest in this role, please direct your application in confidence to: Human Resources St. Francis Xavier University Email: careers@stfx.ca Only those selected for an interview will be contacted. Preference will be given to Canadian citizens and permanent residents. StFX respects diversity and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups

Director of Events Miami Beach Full time REQ10184156   Four Seasons Hotel and Residences at The Surf Club is seeking a Director of Events. ‘Seas’ the day and become part of a Four Seasons hotel that has a future even more legendary than its past! Join Our Team The Director of Events will oversee all events taking place at the property. The ideal candidate must meet the following requirements: Have a minimum of 3 years of like experience in the same position in luxury hotel and/or a high end special events company. Proven interpersonal skills with a track record of successful client interactions. Must be attentive to detail with an ability to multitask and enjoy working in a position that requires a high level of creativity. Schedule will be flexible, therefore: the candidate must be willing to work a flexible schedule which includes holidays and weekends. Strong negotiating skills are required. Strong leadership ability, with a high level organization is also required. Basic knowledge of audio-visual equipment, telecommunication technology is a plus Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet. Excellent reading, writing & oral proficiency in English required. Must work well under pressure and thrive on working in an environment with high pressure and aggressive sales goals. About The Surf Club The Sunshine State of Florida is now home to the fourth Four Seasons with the captivating Four Seasons style revival of the legendary Surf Club, a 1930s landmark that once played host to both Hollywood and royalty. It is the latest addition to our brand’s portfolio of historically significant hotels. About Four Seasons Hotels & Resorts Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998... Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. What to Expect Competitive Salary & Wages Medical, Dental and Vision insurance 401(k) Retirement Plan Complimentary Parking Paid Time Off and Holiday Pay Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals … and so much more! Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.  

Event Reservations Coordinator Location :   Toronto, ON, CA   Property Name :   Dolce Intl BMO Canada   Req Id :   8043   Dolce is now seeking a Event Reservations Coordinator to join our team at Dolce Intl BMO Canada in Toronto, Ontario. Job Summary Wyndham Hotels and Resorts is searching for an  Event Reservations Coordinator  (Temporary 3 Month Contract- possible monthly renewal)  to work at the  BMO Financial Group Institute for Learning (IFL) property in Toronto, Ontario Canada.  This position will prepare and manage complete client contract cycle as well as inquiries on conference space.   Education & Experience This position requires minimum of a post-secondary education in a related in Hospitality and Sales. CMP or related designation not required but would be an asset. Must have a minimum 3 years job related experience in a hotel or hospitality environment. Computer skills include Delphi Sales/Catering System and must be proficient in Word, Excel and Outlook e-mail in Windows environment and a broad knowledge of the Internet. Candidates are required to have some knowledge of F & B, Culinary, Front Office, Audio Visual and IT and technical terminology and application as it applies to meeting and conferences. Applicants are required to work weekday daytimes but must be flexible for occasional weekends and holidays.  Bilingual skills (French/English) are a definite asset.  Physical Requirements May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management Fundamental Requirements Prepare and manage complete client proposal/contract cycle.  Send out follow-up emails, and First Right of Refusal requests Present all prospective business for review and approval Prepare and distribute cost estimates, proposals, contracts, addendums and the like  to assist Sales Managers and Conference Planners Follows internal systems (Workbench) and Delphi Standards as it relates to entering data accurately and consistent per the Standards. First point of contact for any inquiries Reserve any guestroom and meeting room space and ensure correct financial information is updated in Delphi booking for forecasting information Provide administrative support in the Sales and Conference Planning department, as necessary Ensure a smooth process of turning events over from Sales to Conference Managers Collect and process booking deposits by forwarding information to Accounting and record in Delphi Work closely with the Sales Department Assist in the Health & Safety program by ensuring that section 28 of the OHSA and company/departmental health & safety policies and procedures are being followed. May be required to perform additional and / or different responsibilities from those set forth above. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company.  We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.  Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.  We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that. We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel  by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Job Location:  Dolce Intl BMO Canada, 3550 Pharmacy Avenue, Toronto, Ontario  M1W 3Z3 Employment Status: Full-time

SENIOR EVENT PLANNING MANAGER Hyatt Regency Hyatt Regency New Orleans LA - New Orleans CATERING/EVENT PLANNING Department Head/Manager Full-time Yearly US Dollar (USD) pay basis Req ID: NEW009049 Summary The Hyatt Regency New Orleans is seeking a Senior Event Planning Manager to join our exciting and fun Events team. We are conveniently located in the downtown area near Champions Square, Smoothie King Center, and minutes from the historic French Quarter, Arts District, and Mississippi Riverfront. Our property has 1,193 guestrooms and 200,000 square feet of event space and is ready for a motivated and creative new leader to take advantage of a unique opportunity to impress and delight our future groups. Come join our family at the Hyatt Regency New Orleans and you will have the chance to sell a brand new experience to our guests!   At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.     The Senior Event Planning Manager's primary focus is servicing Sales bookings. Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. Provides guidance to Event Sales and Event Planning Managers and Trainees.  Handles key accounts for the hotel. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Senior Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.    Main perks of working at Hyatt Regency New Orleans?   Full Benefits offered after 90 days of employment 401k options and match Discounted and complimentary hotel accommodations anywhere in the world Discounted on-site dry cleaning services  Fitness Reimbursement Tuition Reimbursement and more!    Qualifications A minimum of 1-3 years of hotel event sales/event planning, completed Event Management trainee program or comparable experience preferred Bachelor's degree and/or 2+ years of hotel and/or food & beverage experience preferred Must be experienced in general computer knowledge and programs A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills Ability to communicate effectively, both verbally & in writing, with public and other Team Members Present a professional appearance and confidence Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment Strong time management & multi-tasking skills and ability to work well under pressure Understanding of negotiation and interpretation of contracts Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, banquets, accounting, restaurants and engineering Demonstrate positive leadership characteristics, which inspire employees to exceed standards and expectations Knowledge of meeting room set-ups and capabilities, sleeping room configurations and types Respond to requests by Meeting Planners immediately Create, review and revise rooming lists and VIP lists Manage meeting space and adjust in order to ensure maximum potential revenue Maintain price integrity both in rooms and food and beverage, using revenue management Pre-check room setups, prior to arrival of the group Relay accurate forecast information for rolling forecasts Interact with outside planners, vendors for event set-up Manage existing accounts and follow up with client re-solicitation to capture future business Responsible for increasing overall revenue per attendee by upselling techniques, rooms management strategies, value added offerings and other creative methods Experience creating and writing menus to fit event’s needs.

Meetings and Special Events Coordinator (Full-Time)   Apply Posting Date  Oct 10, 2019 Job Number  19142214 Job Category  Food and Beverage & Culinary Location  The Ritz-Carlton, Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States  VIEW ON MAP Brand  The Ritz-Carlton Schedule  Full-time Position Type  Non-Management/Hourly Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Job Summary   Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.   The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Manager Event Experience (NE) Posting Date  Oct 08, 2019 Job Number  19139723 Job Category  Event Management Location  Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States  VIEW ON MAP Brand  Gaylord Hotels Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us   Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.   JOB SUMMARY   Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 3 years in the event management or related professional area. OR • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Assisting in Event Operations • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. • Serves as meeting planning advocate and liason to all operational departments. • Assists with coordination of all convention group plans and catering needs with all required operational departments. • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post convention report and change logs. • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. • Partners with Conference planning team to verify issues are identified and resolved. • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. • Resolves potential meeting or room set issues proactively. • Utilizes available resources to meet client requests or resolve client issues. • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Coordinates and communicates event details both verbally and in writing to the client and property operations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the client experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.   MANAGEMENT COMPTENCIES Leadership •  Adaptability  - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. •  Communication  - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. •  Problem Solving and Decision Making  - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. •  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •  Building and Contributing to Teams  - Actively participates as a member of a team to move the team toward the completion of goals. •  Driving for Results  - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. •  Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships •  Coworker Relationships  - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. •  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. •  Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability •  Organizational Capability  - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. •  Talent Management  - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise •  Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •  Business Acumen  - Understands and utilizes business information to manage everyday operations. •  Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o  Event Planning  - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o  Event Services  - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. •  Basic Competencies  - Fundamental competencies required for accomplishing basic work activities. o  Basic Computer Skills  - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o  Mathematical Reasoning  - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o  Oral Comprehension  - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o  Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents. o  Writing  - Communicates effectively in writing as appropriate for the needs of the audience.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  

Event Coordinator (Corporate Conferences) Tampa, Florida, United States · Operations DESCRIPTION IQPC Exchange, located in Tampa, FL is looking for Top Talent!   IQPC Exchange is currently seeking an Event Coordinator to manage the logistics and all operations for a portfolio of assigned conferences . The ideal candidate will be detail-oriented individual who possess superior conflict-resolution skills. This role will report to the Director of Operations while working cooperatively with IQPC Exchange's Marketing, Production, Finance, and Sales teams. This position offers an opportunity to use several different skills to negotiate pricing, plan, create and manage our nationally recognized boutique conferences held throughout the U.S and Canada. Find out more about life at IQPC Tampa at  https://www.youtube.com/watch?v=ldgd1fWbVNk&feature=youtu.be IQPC Exchange, a division of IQPC, is a leader in producing national events for the most senior executives from billion dollar companies. Our prestigious events engage top business leaders and deliver both stimulating presentations and strategic 1-2-1 business meetings. Find out more about work at IQPC at  https://youtu.be/F2HRk1KxQZ0 Responsibilities: The Event Coordinator is responsible for all logistical components of the event planning process to include food & beverage, audio visual/production, speaker management, exhibitor and sponsor management, transportation, off-site events, décor, print & collateral materials, entertainment and budgeting. RESPONSIBILITIES INCLUDE: Manage logistics, expenses and all production for assigned events, including pre-meeting planning, budgeting, on-site management and post-event reporting Responsible for room set-ups, audio/visual arrangements, attendee and speaker registration, food and beverage selection, BEO/MEO review, conference signage, exposition production, sponsorship fulfillment and shipping Manage pre-, on-site, and post-event oversight of A/V vendors, special events vendors, exposition/decorator service contractors, temporary staff agencies and conference speakers Serve as liaison with hotel reps and all IQPC departments at the event sites. Responsible for pre-event operations for events including reservation bookings, design requests, printing and shipping all materials Responsible for generating design requests for signage, banners including proofing and tracking all necessary deadlines Manages staff room blocks for events Assists on-site event duties including delivering specific operations including general event set up, badge/bag assembly, assisting with registration, and supporting on site program team as needed Reconciles with accounting all payments related aspects for these events, purchase order management   REQUIREMENTS The ideal candidate is an excellent communicator and influencer with strong research skills; is analytical and articulate; a team player with a professional demeanor and enjoys being part of an enthusiastic, business-oriented and committed team. Must be driven and able to work with a sense of urgency, control the Event process and be able to learn new industries quickly. 1-3 years event experience (Internships or full time roles) (, but new graduates in hospitality management are welcome to apply. Bachelor's Degree Required- in Hospitality, Hotel Management, Event Planning, and Tourism or a related field preferred Event Management Software knowledge a plus Ability to develop a budget and manage it Creating/implementing production schedules, BEOs, MEOs, room diagrams and staff agendas/scripts Ability to travel, including weekends (About 30-40%) Excel knowledge a must. Demonstrable skills in strategic planning Excellent collaboration ability and interpersonal skills essential. Creative, high energy, innovative, proactive, and resourceful. Comfortable working in a demanding, fast-paced environment New graduates are welcome and encouraged to apply! Start your career, apply today! BENEFITS Base Salary ($30,000) + Event Bonus for every event that you work! Company Culture Club (company outings, sports events, team happy hour, holiday parties, philanthropy and more!) Comprehensive benefits package (Medical, Dental, Life, AD&D, FSA, HSA, Supplemental Insurance) 401K through JPMorgan Chase Travel to your events held across the US Career progression and development support with clear pathways both upwards and across departments $1000 Employee Referral Bonus 16 PTO days every year All Bank Holidays paid Ongoing training at the individual, team and department levels International company with opportunities to transfer abroad

Campus Events Booking Coordinator   Job Number :   1904144   Faculty / Division :   Academic & Campus Events   Department :   Academic & Campus Events   Campus :   St. George (downtown Toronto)      Description :      About us: Academic and Campus Events (ACE) has the mandate of stewardship of classroom and event management at the University of Toronto, including both academic and community space through focusing on academic scheduling, classroom design, campus events and classroom technology. This holistic perspective allows each member of the team to work together, share experiences and better understand how their decisions and deliverables impact other team members and results. In this way, we can better leverage opportunities and synergies amongst the team to benefit the university community as a whole and better support the University’s mission. Your opportunity: Reporting to the Associate Director, Campus Events, the Campus Events Booking Coordinator is an integral part of the campus events unit and the first point of contact for University staff and student inquiries. The demand for campus events services is extremely high so while the position is fast paced, there is tremendous support from a highly collaborative and dynamic team. Your responsibilities will include: Determining logistical details for space rentals Matching space requirements to client needs Booking meeting space and rooms that meet client needs and referring complex bookings to senior staff Disseminating client requirements and booking information to internal contacts in a timely manner Analyzing processes and recommending changes for more efficient coordination of operations Ensuring contracts and agreements are consistent with University standards and guidelines Analyzing client requirements and recommending location for on-campus filming   Qualifications :      Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience. Minimum three years of recent and related experience with institutional space rentals and management, and room booking operations or similar logistical scheduling experience. Experience serving as the first point of contact in a large and diverse environment responding to inquiries. Experience reviewing and processing room and facilities requests for classroom and auditorium bookings. Experience with room access priorities, room features and constraints. Experience with expense tracking, processing and issuing invoices. Experience identifying and recommending space, furniture and equipment needs for bookings. Experience with coordinating commercial filming including making recommendations and bookings for film locations and providing logistical support. Strong computer skills including the use of word processing, database management, spreadsheet, and email software as well as ability to adapt to and learn new technologies. Advanced skills and ability to operate audio-visual equipment (e.g. projectors, TVs) and general office equipment (e.g. scanner/photocopier). Must possess excellent critical thinking, judgement, problem solving, and verbal and written communication skills. Excellent interpersonal skills, and a strong customer service orientation are a necessity. Intermediate skills with FIS and HRIS systems or similar SAP systems. Strong abilities to manage time sensitive bookings and competing deadlines. Assets (Nonessential): Familiarity with the University’s organizational structure. Proven ability to organize and handle a variety of duties, deadlines and schedules simultaneously under minimal supervision. To be successful in this role you will be: Approachable Communicator Cooperative Courteous Insightful Problem solver   Travel :   None     Notes :  This posting is for two positions.   Employee Group :   United Steelworkers (USW)     Appointment Type :   Budget - Continuing   Schedule :   Full-time   Pay Scale Group and Hiring Rate :   USW Pay Band 10 -- $61,846 with an annual step progression to a maximum of $79,088. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.       Job Field :   Hospitality   Job Posting :   Oct 7, 2019   Job Closing :   Oct 20, 2019, 11:59:00 PM

Convention Services Manager Royal Sonesta Boston, MA Posted October 7, 2019 Full time R-0012239 Job Description Summary Under the guidance of the Director of Conference Management and within policies and procedures in force, ensures that the Conference Services department is in operational level in regard to service procedures and Sonesta Hotel Standards. Maintains close communication with the Director of Food & Beverage, Banquet Department, Outlet Managers, Convention Services, Sales Managers, and Executive Chef.   Job Description Maintains relationships with past local individuals to promote and establish social and convention business. Meets with potential clients in order to book definite catering events. Responsible for arranging all food & beverage details for functions assigned. Coordinates and supervises the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times. Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment. Monitor the performance of the events through verifications and analysis of customer satisfaction systems. Reviews with all Managers any information of past, present and upcoming events. Coordinates functions and activities with other department heads as appropriate. Implement a daily, weekly, and monthly checklist for the catering department.  Ensures follow up to attain maximum quality and efficiency. Keeps aware of trends, systems, practices and equipment in food & beverage through trade literature and actual visits. Ensures that all BEO’s and paperwork has been completed properly.   Additional Job Description Assists the Director of Conference Management with budgets and forecasts. Daily inspection of meeting rooms for physical appearance/maintenance needs (burned out light bulbs, broken furniture, aligned tables, flowers, plants, clean windows. Etc. ) Communicates the cleaning needs for the physical part of the meeting rooms. Communicates all maintenance needs of all meeting rooms. Understands any requests from guests such as any frequent function requests, specially prepared menus. Ensures proper billing to guest folios and master accounts. Adheres to all Royal Sonesta Boston Safety and Sanitation Guidelines. Other duties and responsibilities may be assigned.  The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.    Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Health Benefits (Health & Dental Insurance) 401(k) Retirement Plan Vacation Sonesta Hotels & Other Outlets Discounts Paid Holidays Sick Days Educational Assistance Employee Recognition Programs Newborn & Adopted Child Leave Spousal & Domestic Partner Leave Life Insurance Short Term Disability Long term Disability Employee Referral Program Credit Union Direct Deposit Employee Activities & Events  Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

Director, Conference Services Primary Location :  United States-Boston-The Fairmont Copley Plaza Employee Status :  Regular      Director, Conference Services At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.   Hotel Overview:   Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.   Summary of Responsibilities: Reporting to the Regional Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:    Consistently offer professional, friendly and engaging service Responsible for supervising Conference Services Office.  Effectively maintain CS staff schedule Responsible for establishing and maintaining rapport with clients, prior to, during and post-conference, exceeding their expectations and encouraging repeat business.  Conduct site inspections as required Must work closely with the Regional Director of Sales & Marketing to prepare monthly forecasts, annual budgets and plans and actions to achieve Assist in control of function space maximization Responsible for developing the annual business and marketing plan for the department in conjunction with the Regional Director of Sales and Marketing Ensure meeting and function rooms are properly maintained at all times along with Banquet team Participate in the following meetings: Leadership Meeting, Food and Beverage, Forecasting, Budget and Pre-Conventions Expedite function bookings; prepare resumes, banquet event orders, etc.  Compilation and distribution of conference agendas and event orders Ensure maximum employee satisfaction.  Conduct annual performance reviews.  Coordinate training/development plans for all department individuals Handle protocol related activity and handle VIP visit scenarios Conduct periodic departmental audits to ensure adherence to core standards Coordinate Fairmont Copley Plaza standards for pre-cons and post con meetings Ensure client follow up is timely and meets expectations Responsible for monthly reports including month end recaps of results, future pace reports and plans and actions to achieve expected performance Offer and implement innovative ideas, methods, and procedures to further streamline the department Other duties as assigned   Qualifications: Previous leadership experience within a similar role required Menu and cost profit awareness preferred Extensive knowledge of Food & Beverage products, proper preparation and presentation of Food & Beverage items Ability to evaluate / assess team members' performance fairly Ability to recruit, supervise, train and motivate multiple levels of managers Knowledge of hotel and competitive market a plus  Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required Computer literate in Microsoft Window applications and relevant computer applications required   University/College degree in a related discipline required Excellent communication skills, both written and verbal required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Visa Requirements: Candidates must have valid authorization to work in the U.S.   APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit  http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                Job Level :  Senior Leadership / Executive Schedule :  Full-time Shift :  Day Job Travel :  No Closing Date :  Ongoing Job Number:   COP01095

Corporate Meeting Coordinator Req #:  190094600 Location:  Chicago, IL, US Job Category:  Admin & Facilities Services Job Description: Amenity Services provides services to all JPMC lines of business in the areas of Conference Center, Dining Services (Employee & Client), Meeting & Events, Production Services, Ticket Administration and Travel.  By providing these services in a centralized function, GS is able to support the business initiatives of JPMC in an efficient, professional and best in class service model.  Our primary function is to enhance both the client and employee experience at JPMorgan Chase by providing services for all lines of business globally. Cover reception desk essential functions; answering telephone calls, returning emails promptly- within four hours or by the end of day Stand, Greet and direct clients when they arrive to the conference center Walk and inspect conference set up Detail pop up/small meetings as directed Assist Meeting Planner with high level meetings (right hand of the planner, buddy system) Interact with Central Reservation (internal meeting booking department), porters, audio visual and catering  Submit  facilities requests as directed by Planner Support Meeting Planning Managers, Meeting Specialists and other managers High touch approach, customer service focus Perform any other job related duties as assigned Handle all conference center guest room blocks, where it applies Manage space issues, escalate unresolved issues to the Lead Planner Adhere to conference center SOP’s    Two years hospitality experience in 5 Star Hotels, Event Planning and Food & Beverage with high touch customer service Ability to follow written and/or verbal instructions Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodations Ability to effectively deal with internal and external clients, some of whom will require high levels of patience, tact and diplomacy Ability to multi-task in a busy environment Knowledge of basic audio visual and catering Typing proficiency Quick problem solving skills Effective time management Analytical, organized, detailed oriented MS Office skills, knowledge of EMS booking system (a plus) Must be willing to work flexible shifts covering conference center hours and locations 

Director, Weddings & Special Events Primary Location :  United States-Santa Monica-Fairmont Miramar Hotel & Bungalows Employee Status :  Regular     Director, Weddings & Special Events At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Weddings & Special Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.   Hotel Overview:  Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s mark.   Summary of Responsibilities: Reporting to the Director, Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:  Consistently offer professional, friendly and engaging service. Assist Director in managing all activity related to the Catering, Conference Services and/or Events office; ensuring all service standards are followed. Assist Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with. Assist Director with necessary training for department colleagues (managers/coordinators/interns); coaching and counseling as necessary to provide tools for success. Assist Director with organization and supervision of assigned conferences and catering events; ensuring that group resumes, conference agendas, event orders, etc. are prepared and distributed accurately and efficiently to ensure operational success. Assist Director in preparing annual budget for approval. Assist Director in developing annual business and marketing plans for the department. Implementing and maintaining marketing efforts in the wedding industry such as print and electronic advertising, creating collateral, menus and promotions to sustain a strong wedding market for the hotel. Assist Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement. Actively review all JD Power results on a frequent basis, communicating results to all colleagues within the department. Ensure that successes are built upon and develop action plans, when necessary, to address any deficiencies. Attend/lead necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department; in absence of Director. Conduct any/all site inspections as required based on client demand. Handle appropriate file workload; setting the example for departmental colleagues. Establish and maintain rapport with clients, prior to, during and post special events, exceeding their expectations and encouraging repeat business. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Play active role in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local wedding community. Attend tradeshows and conferences as necessary within the wedding and special events industry. Additional responsibilities, as outlined by Director. Responsible for booking local social events and weddings as well as servicing through event day with partnership of the banquet operations department. Responsible for an individual booking goal in Weddings and Social Events up to $1.5 million, annually   Qualifications: Previous leadership experience within luxury market, and similar role, required. Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Social Tables). University/College degree. Excellent communication skills, both written and verbal required. Strong leadership, excellent interpersonal skills, and problem solving abilities. Highly responsible, reliable and ethical.  A reputation for honesty and integrity. Results oriented and highly motivated self-starter. Ability to focus attention on guest needs, remaining calm and courteous at all times. Possess and/or obtain CMP/CWP/CESEP certification within three years. Ability to work days, nights and weekend; when necessary based on business demands. Visa Requirements:  Candidates must provide proof of eligibility to work in the Unites States of America.     APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit  http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!   Fairmont Miramar Hotel & Bungalows is proud to be an Equal Opportunity Employer EOE/M/F/DV    Job Level :  Management / Supervisory Schedule:  Full-time Shift :  Rotating / Shift Work Closing Date :  Ongoing Job Number:    MIR01407

SENIOR EVENT PLANNING MANAGER Grand Hyatt Grand Hyatt San Francisco CA - San Francisco CATERING/EVENT PLANNING Department Head/Manager Full-time Yearly US Dollar (USD) pay basis Req ID: SAN023240 Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.     The Senior Event Planning Manager's primary focus is servicing Sale bookings. Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the hotel to gain commitment from the customer and work well with all departments in the hotel to ensure that services are delivered as communicated to the client. Provides guidance to Event Sales and Event Planning Managers and Trainees.  Handles key accounts for the hotel thus carrying the highest quota in the department. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Senior Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.   Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.   Qualifications A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills A minimum of 5+ years of hotel catering/convention services or comparable experience preferred Must be proficient in general computer knowledge