12 Hospitality jobs

Events Manager (85200) Requisition Number  85200  - Posted  21/09/2017  -  Canada  -  Shangri-La Hotel, Vancouver  -  Sales & Marketing  -  Permanent   Total account management to achieve budgeted catering targets, with an emphasis on social events and local corporate business, working directly with key accounts to develop business for the hotel, and maintain healthy growth according to the Sales and Marketing plan, maximizing the balance between Guest, Colleague and Owner satisfaction.   With high integrity, strives to provide a 5 diamond/5 star experience to guests and colleagues, while providing Shangri-La hospitality from caring people in all interactions In conjunction with the sales team, develop catering sales strategies, then execute actions to meet or exceed sales targets Work alongside Group Sales Manager and provide conference services to groups with catering. Focus on meeting room rental, plus food and beverage revenues, working directly with Sales Managers to maximize revenue opportunities which may sometimes result in displacing catering only business and assist Sales Managers in booking group catering needs, finalizing details including rooming lists, menus as required Effectively coach, train, motivate, communicate, recognize, provide performance feedback and conduct performance correction with the Sales and Catering Coordinator, as required Create and distribute clear, accurate and concise Banquet Event Orders that convey client needs with extreme attention to detail, resulting in total client satisfaction Meet with meeting and event clients prior to event start to reconfirm final attendance, meal schedule and other last minute requirements, if any, communicating changes to other departments, as required Through personal presence, oversee catering events in the hotel, ensure all events are reflected accurately on function boards, set-up on time, completed in accordance with BEO’s and attend to last minute requests for changes or additional requirements Ensure all meeting and event clients are provided with a point of contact for all enquiries and needs during events, in a most courteous, friendly and efficient manner Ensure the proper handling, receipt, distribution and safe keeping of all guests’ materials for functions and ensure all left-behind materials are either collected by the organizer or delivered back to the local office via despatch or courier. Work collaboratively with Director of F&B and Executive Chef to develop creative, innovative catering menus appropriate for SLV clientele Ensure compliance to all hotel policies, standards and core practices Utilize effective Customer Relationship Management techniques i.e. Delphi and other initiatives to build and maintain relationships with SLV active and potential clientele  Undertake other ad hoc related responsibilities, as required   The following is considered mandatory for this position: Sales Competence – Demonstrates sound understanding for the local catering, social, and corporate meeting market, uses effective sales strategies for respective market segment, vast knowledge of the core competition and luxury hotel banquet standards Results driven – Self motivated, high initiative, reliable self-starter, and strives to continually over achieve catering sales goals and targets Creative  – Demonstrates a high degree of creativity and interest in food and wine,  working directly with clients on menu planning, event planning, while maximizing revenues for the hotel Relationship & Impression Management - Outstanding abilities to build and maintain relationships and demonstrated ability to make a naturally positive, lasting impression Detailed oriented –Highly organized, superior time management skills, exceptional attention to detail particularly with BEO’s Goal oriented and Organizational skills– Able to plan, set and achieve goals on a continual basis, demonstrating superior organizational and time management skills  Ethical conduct and responsibility – Sets a positive example and fulfills responsibilities with the highest integrity, ethics and professionalism

Event Assistant Conference and Event Services MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve. The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include preparation for university and college, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music. Opportunity Conference and Event Services at MacEwan University has an exciting opportunity for an enthusiastic and energetic Event Assistant. We are looking for an individual who enjoys working in a fast-paced, customer-service environment. This position is responsible for assisting Event Planners and Consultants with the set-up, takedown and on-site support for events planned and coordinated by Conference and Event Services. Duties include: on-site monitoring of events and activities held at the university; monitoring and assisting with event setups, deliveries and service requirements prior to and during events; meeting and greeting clients, acting as the on-site contact for the client to ensure all aspects of the event or activity run according to the event plan; liasing with other university service departments (i.e.. Facilities, Catering, Parking, Security) to troubleshoot during events and prevent preparation of nametags, participant packages, assisting with decor, signage, and assisting with registration. Skills Our ideal candidate will have: excellent interpersonal and communication skills; the ability to present in a professional, businesslike, courteous and helpful manner; experience solving problems and troubleshooting under pressure; experience working with a diverse range of individuals and groups and demonstrated ability to take initiative and responsibility for assigned tasks and completing them independently. Position Requirements NOTE: This is a casual position with average hours approximately 10 - 15 hours a week. Hours are mainly evening and weekend. The ability to work flexible and varied hours based on client and event requirements is essential. Qualifications Candidates must have experience working in a customer-service position. Experience in a hospitality or events-related environment is beneficial. An event management certificate or event-related courses would be an asset. How to Apply : Only applications received electronically will be considered. To apply, go to http://www.macewan.ca/careers and select the job posting. Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted. This position is included under the MacEwan Staff Association collective agreement. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. Category Casual Salary $15.00 to $21.83 per hour Closing Date Friday, September 29, 2017 Competition No. 17.09.190 Apply Online Apply Now Personal Information Collection Notification Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act . It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.

Dir-Event Operations Primary Location   USA-FL-St. Petersburg-The Vinoy® Renaissance St. Petersburg Resort & Golf Club Posting Date   Sep 21, 2017   Job Number   17001VUX   Job Category Event Management   Brand Renaissance Hotels   Schedule Full-time   Relocation?   No   Position Type   Management     Start Your Journey With Us   You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.     JOB SUMMARY   Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Event Management Operations and Budgets • Works with the management team to develop and implement the business plan and long term strategies for event operations. • Establishes and monitors measurable goals for the department. • Champions all standards, policies and procedures in the Event Operations departments. • Oversees the execution of event logistics for all events. • Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team. • Ensures function space and corresponding heart of the house areas are cleaned and maintained. • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Participates in MVP audits and level certification for all technicians. • Ensures employees maintain required certification. • Assists with implementation and execution of all event related corporate initiatives and promotions.   Managing Profitability • Ensures department is working within budget and adjusts expenditures according to revenues. • Maintains awareness of current trends in event management and integrates into the operation in a timely manner. • Reviews effectiveness of event operations annually and makes appropriate adjustments.   Ensuring Exceptional Customer Service • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.   Leading Event Management Teams • Leads execution of activities in Event Operations to support the Event Management strategy. • Leads event management/operations meetings. • Coordinates the Event Operations members of Event Delivery teams. • Works with culinary team to ensure compliance to food handling and sanitation standards. • Works with Human Resources to ensure compliance with all applicable laws and regulations. • Ensures that regular, ongoing communication is happening in all areas of event operations.   Maintaining Relationships with Property Stakeholders • Communicates effectively with property departments outside of Event Operations. • Maintains a strong working relationship with guests/clients, vendors and competitors.   Conducting Human Resources Activities • Reviews staffing levels to ensure that guest service and operational needs are met. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team. • Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Senior Events Manager Primary Location   USA-VA-Arlington-Crystal Gateway Marriott Posting Date   Sep 20, 2017   Job Number   17001NHX   Job Category Event Management   Brand Marriott Hotels Resorts /JW Marriott   Schedule Full-time   Relocation?   Yes   Position Type   Management     Start Your Journey With Us   Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.     JOB SUMMARY   Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.   Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.   Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.       Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Senior Director, Global Hospitality and Events, Workplace Services   Category :  Real Estate Location :  US - California - San Francisco (HQ) Post Date :  09/19/2017 Department Description Global Real Estate team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 111 offices, in 81 cities, accommodating more than 27,000 employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events and cutting edge workplace designs, we challenge ourselves to strive to surprise and delight our employees and guests every day. In Global Real Estate, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes. Salesforce, ranked by Forbes seven years running as the "World's Most Innovative Company" is seeking a talented and creative soul to help lead our hospitality and events team in our offices globally. We are looking for a seasoned, experienced, multi-talented hospitality leader who can wrangle thousands of moving parts, program manage all hospitality elements and lead a global team to success. Salesforce is a marketing-driven company and more specifically, a very events-driven company. Our incredible spaces support executive receptions, non-profit fundraising events, customer networking and more. This senior leadership position is very hands-on in the day-to-day management and execution of our hospitality and events globally that will include managing a team in multiple offices, working with teams inside Salesforce as well as customers and non-profits outside of Salesforce. In this position it will be critical to lead the team in supporting internal and external requests with, budgeting, execution, team and vendor management, analysis and reporting. Help shape the vision, values and key results for this new world-class hospitality and events team. This is a unique role that requires a deep sense of customer service as well as polish and poise towards our guests. Ideally your DNA includes these super hero talents: 15+ years in hospitality and events with focus on guest experience Management experience with large B2B or B2C in guest experience, hospitality and events Agency management experience, ideally with some of the leading event and experiential marketing agencies in the world. Extra points for a strong network in this area. Hands-on management and accountability with significant program budgets Gravitas to engage with executives, senior team leaders and company stakeholders Experience managing a team of over 20 people in different offices globally Drive for attention to detail in the planning and execution of the events held in our unique spaces Oversight of Community and Non-Profit Events, Customer, Prospect and Partner Engagements as well as Employee Programs If you are collaborative, proactive, creative, entrepreneurial, have a healthy appetite for feedback, and thrive in high-pressure situations, we want to meet you! About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Conference Services & Catering Manager Primary Location :   Canada-Toronto-The Fairmont Royal York Employee Status :   Regular          Conference Services & Catering Manager At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.   Hotel Overview:   Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.   Summary of Responsibilities: Reporting to the Assistant Director of Conference Services, responsibilities and essential job functions include but are not limited to the following:  Solicit / confirm event related information with clients. Organize / disseminate information to all departments through e-mails, memos, event orders, directives, resumes and rooming list in a professional and timely manner. Build creative menus, mindful of food costs, labour cost and kitchen capabilities. Obtain approval from the Director, CS&C when any special menus are sold. Confirm electrical, internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up. Obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labour and food cost can be controlled. Responsible for sufficiently "washing" room block and food and beverage covers in order to ensure a more accurate forecast Initiate billing procedures, ensuring client credibility and that deposits and/or credit applications are received with adequate information and within an acceptable time frame. Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales & Catering and PMS systems. Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group upon their near arrival. Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding. Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations. Up to date with industry trends Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required. Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weakness of an event while soliciting return business. Establish good business and social relationships with the industry and participate in activities related to public relations to further increase sales leads for the department as well as the hotel.   Qualifications: Hospitality Management Degree or equivalent Minimum of four years experience in hotel catering and conference planning. Additional experience in the hospitality industry i.e. sales an asset. Good understanding of the luxury hotel market. Possess or attain CMP designation within three years of hire / taking position. Excellent customer skills, superior interpersonal skills, results-oriented and highly motivated. Proven ability to plan and execute events effectively with a strong attention to detail. Working knowledge of Opera Sales & Catering, Word, Excel, Meeting Matrix and PMS programs Knowledge of forecasting and budgeting process Good understanding of all hotel departments particularly housekeeping, front office, banquets, and the kitchen Strong written and verbal communication skills   Visa Requirements:  Must be legally permitted to work in Canada.   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   Accessibility: Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Reasonable accommodations to the point of undue hardship are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-4512 or ryh.careers@fairmont.com if you require accommodation.   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   02.Oct.2017, 11:59:00 PM Job Number:  RYH01886

Event Manager - Social/Wedding Market Location : Calgary, Alberta, Canada Type : Full Time Min. Experience : Experienced     Are you attentive to each and every detail? Are you dedicated self-starter with a passion that goes beyond the ordinary? Hotel Arts is currently seeking an Event Manager focused on the Social and Wedding Market.  This crucial Artisan is responsible for selling and servicing all catering food, beverage, room rental revenues in the hotel for a specific market.  Here are some highlights from the Event Manager role: A large focus on the social market, heavy on wedding season and including social gathers, holiday parties, etc.  Coordinating and executing all aspects of event arrangements necessary to ensure client objectives and expectations are met Assist and negotiate with clients in menu planning, beverage requirements, room setup, audio and visual requests, decor, detailing and securing services of outside vendors Contact client and confirm times, function space requirement, expected attendance and other pertinent details Prepare BEO's (Banquet Event Orders) for all functions and group resumes if required as per Hotel Arts standards Coordinate and communicate accurate and up to date changes  Coordinate outside vendor activity as necessary Prepare and process correspondence and contracts Maintain pricing integrity and propose upscale menus for all groups  Upholds the contracted agreement between the Hotel and the group Works with all related Hotel departments involved in execution of respective functions Upon completion of the event, ensure post event follow up with client Conduct and participate in site visits and plan meetings with prospective clients when required The successful candidate will embody the following: A minimum of 2+ years’ experience in an event production or a sales focused role. Hotel or related hospitality experience is an asset.  Experience in the Social and Wedding Market a strong asset.  Possesses a strong working knowledge of Opera Sales or similar Catering program. Demonstrates a sound working knowledge of Microsoft Excel, Word and Outlook. Possesses comprehensive knowledge of event set-ups, event space and functionality. Demonstrates a sound working knowledge of Events Operations and all related equipment and inventory. Develops positive and productive working relationships with all related departments, with particular emphasis on Event operations, food and beverage, and sales team colleagues. Please send your resume and cover letter to the attention of the Human Resources Department. Please include in your cover letter your years of experience in Events, Catering or Sales and why you would be a great fit for our team. To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca To learn more about the Kensington Riverside Inn, please visit our website at: www.kensingtonriversideinn.com Applicants who do not already have legal permission to work in Canada will not be considered. Please be advised that only candidates selected for an interview will be contacted. Hotel Arts Group is an Equal Opportunity Employer.

Senior Events Manager Primary Location USA-LA-New Orleans-Sheraton New Orleans Hotel Posting Date Sep 14, 2017   Job Number 17001XXX   Job Category Event Management   Brand Sheraton Hotels & Resorts   Schedule Full-time   Relocation?   No   Position Type   Management     Description     At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.   Qualifications     JOB SUMMARY   Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. •Preferred candidate must have prior experience working in a convention center/resort hotel handling both groups and social events •Preferred candidate should have experience as an Associate Director/Senior Event Manager/Multiple brand experience   CORE WORK ACTIVITIES   Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.   Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.   Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.       Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Catering & Events Coordinator 13 Sep 2017   Job ID : 1713918 Job Function : Event Planning Location : Toronto, Ontario Canada Brand / Resort : Dolce Hotels & Resorts Schedule : Full-time   As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com .   As Toronto, Canada's premier meeting center, the Ivey Tangerine Leadership Centre , a state-of-the-art facility, provides the best destination for productive meetings. The centre offers a unique conference venue and event experience. Our location in the Exchange Tower in the heart of downtown Toronto's Financial District coupled with onsite catering and attentive staff offer a corporate retreat that meets the needs of today's business professionals.   Job Description   Wyndham Hotel Group is searching for a Catering Coordinator to work at our beautiful Ivey Tangerine Leadership Centre property in Toronto, Ontario.   This position is responsible for performing administrative, accounting and catering/conference planning tasks and functions, representing the organization in a professional manner, with focus on superior customer service and initiating and maintaining detailed records of all internal and external files.   Responsibilities will include but not be limited to: Standard Front Desk/Receptionist tasks, including personal and telephone greetings; courier drop off and picks up; deliveries sign off Books study groups, and other business into the Delphi system. Assist Director of Operations/ownership of both Internal and External clients with planning details, and event order production Manage the day to day functions and files maintenance of the Birchstreet Procurement System. Maintain hard and soft copies of catering menus. Support Sales & Marketing Department as required Participate in daily and weekly associate meetings Support managerial responsibilities when Direct Report offsite/vacation Reception - Front Desk/Accounting Tasks Accurate, detailed  and timely administration of banquet cheque and client  billing procedures Accurate, detailed, and timely administration of supplier/contractor invoicing procedures, including creating, checking/matching receiving and closing all purchase orders for HO review and payment Detailed and timely weekly events update and distribution to venue team Creates menus, labels, signs, consumption sheets, etc. Receive/send out couriers, with follow-ups to clients/associates Picks up/distributes mail Orders/maintains office and other administrative supplies Accurate and timely creation and distribution of monthly/quarterly calendar of events  Assists with any reports creations or updates as required by management Submit weekly cleaning and HVAV schedule to building management  - follow ups as necessary May be required to perform additional and / or different responsibilities from those set forth above Catering/Conference Tasks Manages assigned meeting with introductory call, follow up with clients, coordination of details and completion of accurate Event Orders on a timely basis. Establish clear understanding of event/guest requirements including anticipating needs Requirements may include audiovisual technology and support, I.T. equipment and support, food and beverage, function set-up, special activities etc. Ensure that appropriate and sufficient spaces have been booked to accommodate requirements and offering alternative options when first choices are not available Creation and presentation of Banquet Event Orders to all departments at weekly resume meeting Offer and upsell the products we offer Inspect all function spaces to ensure proper set up and requirements have been met  Meet/greet clients during "rounds" prior to meeting or event start time Post daily event changes as well as all other changes via the different communication resources that are in place Provide creative and cost effective ideas for special events, dinners, and receptions for both client and organization. Supervise all special events ensuring all details are executed accordingly Sourcing, and booking suppliers i.e. rental companies, florists, etc. Booking offsite spaces (breakout of other meeting spaces etc.), and co-coordinating all requirements Maintain files, write letters, memos and produce and send evaluation forms. May be required to perform additional and / or different responsibilities from those set forth above. Follows the Delphi Standards as it relates to the use of the System, and entering data accurately and consistent per the Standards Qualifications   Basic Qualifications Requires sound knowledge of food and beverage, culinary and varied hospitality elements.  Computer skills include a minimum of Word, Excel and e-mail in Windows environment and a broad knowledge of the Internet.  This position requires a Post - Secondary Education or equivalent work industry work experience Must have employment eligibility in Canada Must be able to work any shift including weekends, holidays and special events, as needed Preferred Qualifications   Experience in audiovisual, IT and technical terminology and application as they apply to meetings and conferences would be an asset. Working knowledge of Delphi catering system an asset     Physical requirements : Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to lift up to 15 lbs. Frequently is required to talk or hear.    Wyndham Hotel Group is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Conference Services and Catering Manager Primary Location : Canada-Vancouver-Fairmont Pacific Rim Employee Status : Regular    Do you want to… Work for the #1 city hotel in Canada, Lead an extraordinary team, Elevate your career with a global luxury brand offering extensive development opportunities, Utilize global perks and privileges and enjoy a competitive wage?   Then you might be our next Conference Services and Catering Manager At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Catering & Events Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.   Hotel Overview:    At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.  Discover Fairmont Pacific Rim - and discover Vancouver as part of our rockstar team.     Summary of Responsibilities: Reporting to the Director, Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:  Expedite function bookings, writing menus, preparing resumes, event orders etc.  Compile and distribute conference agendas and event orders Respond to all inquires regarding catering space availability in a professional and timely manner Maintain a variety of accounts to include social, corporate, incentive, and association Ensure detailed and open communication with all operating departments to ensure smooth execution of convention details Conduct Pre and Post Conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business Facilitate daily Catering/Banquet/Kitchen meetings to ensure perfection in service delivery Build partnership with the Banquet team to ensure service standards are maintained Build relationships between Conference Services and the Operating Departments Conduct site inspections for conventions, corporate and group business   Ensure the efficiency of Opera to track, solicit, book, produce BEO’s, and follow up on accounts Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel. Assist in developing new business ideas and the promotion of existing business within all market segments Ensure close relationships are established and maintained with clients to encourage repeat business Resolve guest complaints when necessary    Qualifications: Hospitality Management Degree or a Post Secondary Degree required. Minimum of 2 years experience as a Conference Services Manager in a luxury hotel. Five diamond experience an asset. Extensive Food and Beverage knowledge. Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set-ups. Extensive knowledge of Opera, Word, and Windows based programs. Must possess excellent interpersonal and communication skills, both written and verbal. Must possess a strong sense of exceeding in providing quality service to our internal and external customers. Assertive, self-starter, self-motivator with a high degree of professionalism. Must be able to and enjoy working in a busy environment with minimum supervision.   Visa Requirements:    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.   APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Closing Date : 24.Sep.2017, 11:59:00 PM Job Number: VPR02425

Senior Events Manager Primary Location  USA-MA-Boston-Boston Marriott Copley Place Posting Date Sep 12, 2017   Job Number 17001VEY   Job Category Event Management   Brand Marriott Hotels Resorts /JW Marriott   Schedule Full-time   Relocation?   Yes   Position Type   Management     Description     Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.   Qualifications     JOB SUMMARY   Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.   CANDIDATE PROFILE   Education and Experience   • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.   Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.   Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.       Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Mgr-Events Primary Location  CAN-Alberta-Enoch-Edmonton Marriott at River Cree Resort View on map Posting Date Sep 12, 2017   Job Number 17001VYR   Job Category Event Management   Brand Marriott Hotels Resorts /JW Marriott   Schedule Full-time   Relocation?   No   Position Type   Management       Description     Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.   Qualifications     JOB SUMMARY   Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.   CANDIDATE PROFILE   Education and Experience   • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.   Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.   Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).   Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.   Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.   MANAGEMENT COMPTENCIES Leadership • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.