10 Hospitality jobs

Conference Services Coordinator Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise Employee Status : Regular    Conference Services Coordinator The Fairmont Chateau Lake Louise is seeking a Conference Services and Catering Coordinator. We are looking for an individual who is task oriented, organized, and independently motivated. The successful candidate will perform day-to-day administration and assist members of the department with various tasks and take part in the pre-event work for a variety of small groups, ski groups, catering only functions and weddings. Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!   Summary of Responsibilities: Reporting to the Director, Conference Services, responsibilities include but are not limited to the following: Wide range of administrative duties. Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite Answering the department’s phone call manage inquiries. Updating the master BEO binder and continuously updating changes Photocopy, and distribute agendas & banquet event orders  Maintain the daily distribution of Banquet Event Order Change Log Sort and distribute all incoming and outgoing Conference Services & Catering mail Menu design, printing and layout for conference groups Maintain all general departmental files Account management and booking of internal meetings Participate in Conference Services and Sales meetings and maintain a log of minutes Maintain the Special Events, Entertainment and Food and Beverage sections of Sellweb. Other duties as assigned, by the Director of Conference Services   Qualifications: Clerical and or administrative experience Knowledge of food & beverage operations is required. Experience in Banquets is a strong asset. Experience dealing with/organizing for clients Working knowledge of: Microsoft Office, and Opera Sales & Catering, PM, RM and other hotel software an asset Must be able to work independently and maintain a positive attitude within a very busy environment Excellent interpersonal skills, both written and verbal Desire to become a Conference Services Professional Visa Requirements: Applicants must hold the proper work authorization to be legally eligible to work in Canada.    APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!    Job Level : Colleague Schedule : Full-time Shift : Day Job Travel : No Closing Date : 30.Apr.2018, 11:59:00 PM Job Number: CLL03628

Assistant Manager, Event Services 195091BR Enterprise Real Estate Toronto , ON   Company Overview Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com   Department Overview TD Bank Group’s Enterprise Real (ERE) Department provides a variety of services to support all business units across Canada, the US and internationally and is responsible for the company’s retail and corporate global real estate portfolio. ERE provides real estate strategies and solutions that align with the business units objectives and ensures that service delivery is timely, cost effective and meets business needs. The Corporate Real Estate Team is part of Enterprise Real Estate and is responsible for managing the Canadian Corporate Real Estate Portfolio (including some international locations) for ERE. Service lines managed include Program & Project Management (Design and Construction), Facilities Management and Transactions Management. The Executive Dining & Events Centre is a multi-purpose space at 66 Wellington St. West. We host events for senior executives, the Board of Directors and other internal TD groups. Events range from business meetings to breakfasts, lunches, dinners and cocktail receptions. Guest counts range from 2 to 225. Meals are served to one of three dining salons, the larger spaces of the Thomson or Lambert and the historic boardroom. We conduct tours for employees, clients, private groups and schools groups. Highlights include the architecture and various art collections of the bank. Town Hall style meetings are served in either auditorium style or rounds. We provide basic AV services and can arrange for additional technology to be brought to the floor depending on the event needs. Additional services include basic production, presentation and teleconference assistance.   Job Description Reporting primarily to the Manager of Executive Dining and Event Service, and, on occasion to the Senior Manager of North American Conference & Concierge Services, the Assistant Manager acts as the main point of contact for TD guests on the 54th floor. You are responsible to assist with client-facing activities such as processing event requests, answering of the phone, event follow-up, etc. You will also assist the Manager with the creation and placement of catering orders from our approved vendor list. If the Manager is not on premises for any reason, you will assume the role of key-contact or lead for the facility until they return. Working with our on-site servers and porters from a third-party company, you will keep open lines of communication to ensure service and food quality are delivered in a timely and efficient manner. You work collaboratively with the servers and porters to oversee and assist with tasks for events both on the 54th and 4th floor (when applicable) to ensure all expectations are exceeded. Flexible hours may be required to support events. Working in concert with the Manager of Dining, you assist with internal reconciliation and cost-recovery for events, while also managing and monitoring inventory and supplies. You maintain and rotate any perishable items, request additional wines and liquors through the Manager of Dining. You are able to assist clients in connecting AV equipment, opening teleconference lines and setting the room according to their needs. Some are known in advance, but your ability to “Think on the Fly” helps all events flow seamlessly. You assist the Manager and Sr. Manager with tasks related to the overall portfolio of conference space, and – on occasion – may be required to assist with events at other facilities within our portfolio. You assist the Manager with vetting of third-party venues for VIP events. This may include occasional travel requirements.   Requirements Strong written and oral communication skills Basic understanding of AV technology an asset Minimum of Intermediate level skill using MS Outlook applications (Outlook, Word, PowerPoint, Excel) Hospitality experience (10 years) in a high pressure/ high expectation environment at a Captain or Lead level is a must. Strong leadership skills would assist in leading the team of seasoned professionals. Key Accountabilities: Ability to quickly assess the needs of our clients and provide a superior experience Menu decisions/development in conjunction with the Manager of Dining and other stakeholders Travel and vetting of third-party venues as required. Supporting SET/or Board meetings to provide assistance as required (on-site and off-site) Maintenance of supply inventories. Both perishable and non-perishable Maintenance of room cleanliness and communication of shortfalls to Manager. Maintenance of Chattels and communication of short falls / addition equipment requests   Additional Information At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.   Hours 9AM-5PM. Flexible hours required.   Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  Director of Event Planning and Operations Job Description Posting Date Apr 13, 2018 Job Number 1800122C Job Category Event Management Location Courtyard Toronto Downtown, Toronto, Ontario VIEW ON MAP Brand Courtyard by Marriott Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.   JOB SUMMARY Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Planning Operations Leads execution of activities to support the Event Management strategy. Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures. Ensures the property is apprised of all groups that will impact property operations. Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. Leads the catering menu development process. Works with culinary team to ensure compliance to food handling and sanitation standards. Oversees turned opportunities’ function space and group room blocks. Maintains inventories to maximize customer satisfaction and revenue opportunities. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Reviews property specific event operations annually and makes appropriate adjustments. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Works directly with high profile and high revenue groups to ensure an excellent customer experience for all customers. Leading Discipline and Department Teams Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure (e.g., greeting from maitre’d or event services team, food and beverage delivery, fulfillment of special requests, invitation to return). Assigns all events turned over to Event Planning team (if no DEP). Manages customer budgets to maximize revenue and meet customer needs. Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.). Ensuring and Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Managing the Sales and Marketing Strategy Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Conducting Human Resources Activities Works with Human Resources to ensure compliance with all applicable laws and regulations. Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings). Reviews staffing levels to ensure that guest service and operational needs are met.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.   Notification to Applicants:  Courtyard Toronto Downtown  takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplication.Accommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Director of Event Planning (Maternity Coverage) Apply Job Description Posting Date Apr 12, 2018 Job Number 180010MX Job Category Event Management Location Calgary Airport Marriott In-Terminal Hotel, Calgary, Alberta VIEW ON MAP Brand Marriott Hotels Resorts /JW Marriott Schedule Full-time Relocation? Yes Position Type Management Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.   Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.   JOB SUMMARY Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Event Planning Operations Assigns all events turned over to Event Planning team. Oversees for turned opportunities’ function space and group room blocks. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Leads execution of activities to support the Event Management strategy. Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. Leads discussions to review event complexity and proactively avoid service challenges and failures. Ensures the property is apprised of all groups that will impact property operations. Manages customer budgets to maximize revenue and meet customer needs. Maintains inventories to maximize customer satisfaction and revenue opportunities. Works with highly complex or high profile groups when financial impact will be significant. Leading Event Planning Team Leads the catering menu development process. Champions all standards, policies and procedures for the Event Planning team. Leads Event Management meetings. Providing and Ensuring Exceptional Customer Service Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Managing the Sales and Marketing Strategy Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. Conducting Human Resources Activities Establishes customer service guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. Observes service behaviors of employees and provides feedback to individuals and or managers. Reviews staffing levels to ensure that guest service and planning needs are met.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.   Notification to Applicants:  Calgary Airport Marriott In-Terminal Hotel  takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplication.Accommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Associate Director of Meetings & Special Events   Apply Job Description Posting Date Apr 10, 2018 Job Number 180010L5 Job Category Event Management Location The Ritz-Carlton, Pentagon City, Arlington, Virginia VIEW ON MAP Brand The Ritz-Carlton Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Assists in leading meetings and special events. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Helps ensure the team meets the brand’s target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Assisting in Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Ensures the property is apprised of all groups that will impact property operations. • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. • Leads the execution of brand service initiatives in event management areas. • Develops an event management strategy that is aligned with the company’s business strategy and leads its execution. • Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.   Assisting in Leading Meetings and Special Events Teams • Holds event management team accountable for desired service behaviors related to product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Assists in execution of departmental goals in game plans. • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.   Managing Profitability • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. • Assists in creating and achieving the annual banquet budget. • Focuses on building the property’s top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts. • Partners with sales team to ensure pricing and space allocations are in line with property guidelines for maximizing revenue opportunities.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. • Review customer service data to identify service failures and provide guidance on problem resolution.   Conducting Human Resources Activities • Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations. • Reviews property specific event operations annually and makes appropriate adjustments. • Reviews staffing levels to ensure that guest service and operational needs are met. • Communicates and ensures departmental and property emergency procedures are executed when necessary. • Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team). • Ensures performance feedback is timely through the standard feedback processes     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Senior Manager, Meetings & Special Events   Apply Job Description Posting Date Apr 10, 2018 Job Number 180010L9 Job Category Event Management Location The Ritz-Carlton, Pentagon City, Arlington, Virginia VIEW ON MAP Brand The Ritz-Carlton Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Apprises property of all groups that will impact property operations. • Executes event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.   Managing Profitability • Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Manages department controllable expenses to achieve or exceed budgeted goals.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Attends and participates in all pertinent meetings. • Reviews staffing levels to ensure that guest service and operational needs are met.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Private Event Sales Director Department: Marketing & Sales Location : 3101 Carson Street Lakewood, CA 90712   Golf Course : Lakewood Country Club Salary Range : $60,000 to $65,000, depending on experience Status : Full-time Details Link : https://www.americangolf.com/careers/job_detail_page/1209111 Apply Link : https://www.americangolf.com/jobs/apply/1209111 Relocation available : No Job summary: This Department Head position is responsible for the selling, planning and coordinating of all aspects of private event and meeting functions held at the property. This position operates as a multiple person sales office with direct sales management of other sales people. Essential Duties and Responsibilities: • Develops market segments and solicits new customer relationships while maintaining existing relationships • Sells and markets to external including corporate events/meetings/trainings, wedding receptions, rehearsal dinners, and personal milestone events,holiday parties, celebrations of life, school athletic banquets, and fundraisers • Acts as an ambassador for the property, fostering relationships with individuals & corporations who book events to maintain repeatable and predictable business while prospecting for new events • Heightens awareness externally within the community from the club to bridal shows and other public events • Demonstrates active and consistent positive role model participation in all public facing opportunities and social media formats and public forums Additional Responsibilities: • Works closely with the Executive Chef when designing custom menus and the entire management team to communicate upcoming events • Generates a definitive sales and marketing plan to achieve departmental revenue goals while working within budget objectives • Other duties may be assigned by management Minimum Qualifications and Skill Requirements: • College degree preferred or 3 years of related experience in sales preferably in golf/hospitality/service industry, or equivalent combination of education and experience • Able to manage and coach other sales team members in a consultative sales environment. • Knowledge of how to use social media to drive sales is required: Including Linkedin, Facebook, Instagram, Pinterest etc • Must have a positive, engaging, and team oriented view on the workplace • Proficient in computer software including Microsoft Word, Excel and CRM • Solid time management, organization and prioritization skills; ability to work with little or no direct supervision • Excellent customer service orientation and focus on customer satisfaction required • Strong leadership and people skills, plus the ability to build and foster a team environment desired • Valid driver’s license required Job benefits: Paid Vacation and Holidays Merchandise Discounts Meal and Beverage Discounts Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans Golf and Tennis Privileges 401(k) Savings Plan All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or medical condition.

Event Sales Manager Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.     The Event Sales Manager is responsible for selling and servicing events. Primary sales efforts are in Banquet Food and Beverage and includes menu planning, agenda setting and hotel meeting services. Duties also include contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service. The Event Sales Manager also host hotel tours, maintain strong customer relationships, participate and may lead event meetings and other staff meetings, and work as a team member with the sales and events staff. The manager also works closely with an assigned Administrative Assistant and other support staff.   Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.   Qualifications A true desire to satisfy the needs of others in a fast paced environment Refined verbal and written communication skills Must be proficient in general computer knowledge Candidates should be extremely detail oriented and organized Prefer two years hotel experience Property : Andaz Ottawa Hotel Brand/Office Type : Andaz Primary Location : Canada-Ontario-Ottawa Pay Basis : Yearly Canadian Dollar (CAD) Schedule : Full-time Job Level : Entry Level Manager Job : Catering/Event Planning Work from Home Availability : No Remote Position : No Req ID : OTT000127

CORPORATE SALES MGR       VINTAGE HOTELS, NOTL, ON, CA Worker Category :FULLTIME                   Position Summary:  Performs the sales functions and interact with potential guest and/or clients within defined territories in a courteous and professional manner.   Duties and Responsibilities:   Primary Responsibilities: Providing personalized and exceptional guest service at every given opportunity. Responsible for generating business from assigned markets through the development of strong business relationships with existing and new clients. Gathers referrals from existing clients and meeting planners from assigned markets. Attends hospitality-related trade shows, events, FAMS, and special events as required. Responsible for responding to inquiries from initial call to point of sale. Actively solicits new and existing business through phone calls, personal calls and diligent sales techniques and solicitation. Meets with clients to inspect property locations and follows up on requests. Ensures proper communication with clients via email, proposals and contracts. Maintains an active client list and pursues new business contacts at every opportunity. Ensures that clients receive the highest quality of attention to their requests by monitoring, guiding and following up on incoming sales inquiries. Responsible for conference room revenue management through effective planning and scheduling of conference room activities. Meeting established up-selling and sales goals. Actively seeking ways to meet guests’ product or service needs.   Professional Requirements: Minimum 2-3 years sales-related experience in the hospitality industry. Proven ability to negotiate in a diplomatic, tactful and professional manner. Superlative sales skills including prospecting through needs assessment, probing, overcoming objections and closing techniques. Knowledgeable of catering (on-site/off-site) and conference group event planning. Proficient in currency conversion specifically with Canadian to U.S. currencies.   While we welcome all applications, only those selected for an interview will be contacted.   Accessibility accommodations will be made for job candidates upon request.    

Director Event Planning Apply Job Description   Posting Date Apr 02, 2018 Job Number 18000VTP Job Category Event Management Location Renaissance Boston Waterfront Hotel, Boston, Massachusetts VIEW ON MAP Brand Renaissance Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. JOB SUMMARY Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Event Planning Operations • Assigns all events turned over to Event Planning team. • Oversees for turned opportunities’ function space and group room blocks. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Leads execution of activities to support the Event Management strategy. • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. • Leads discussions to review event complexity and proactively avoid service challenges and failures. • Ensures the property is apprised of all groups that will impact property operations. • Manages customer budgets to maximize revenue and meet customer needs. • Maintains inventories to maximize customer satisfaction and revenue opportunities. • Works with highly complex or high profile groups when financial impact will be significant.   Leading Event Planning Team • Leads the catering menu development process. • Champions all standards, policies and procedures for the Event Planning team. • Leads Event Management meetings.   Providing and Ensuring Exceptional Customer Service • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service.   Managing the Sales and Marketing Strategy • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.   Conducting Human Resources Activities • Establishes customer service guidelines so employees understand expectations and parameters. • Ensures employees receive on-going training to understand guest expectations. • Observes service behaviors of employees and provides feedback to individuals and or managers. • Reviews staffing levels to ensure that guest service and planning needs are met.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.