16 Hospitality jobs

Events Producer Position The Producer supervises and coordinates all aspects of Indian Summer Festival and ISF+ year-round events, efficiently leading and managing a production team to ensure top notch event presentations, from concept to evaluation, ensuring exceptional experiences for artists, volunteers and audiences. The Producer will report to the Managing Director, work closely with the Artistic Director, and serve as an integral part of the core management team. Reporting to the Producer: Production Manager, Audience Services & Office Administrator, plus a support team of interns, volunteers, contractors and vendors. Overall event production and logistics, including front of house, box office and volunteer management, are the Producer’s responsibilities. The ideal candidate is both action and detail oriented; able to see the big picture and create a schedule of necessary steps to get there. Cheery but firm and cool under pressure, they enjoy steering and motivating a diverse team and group of vendors. The candidate is a master trouble-shooter, who builds solid plans and is able to roll with sudden changes. This is a permanent part-time position (3 days or 22.5 hours a week) with increased hours (inclusive of evenings & weekends) during the July festival (July 9-19, 2020) and for special events throughout the year. Skills & Qualifications Event planning/production/hospitality experience a must, ideally in the arts Strong leadership skills including the ability to train and manage a team Strong organizational and multi-tasking skills Clear communication skills and enjoy working with the people Know your way around a budget Proficiency with Microsoft Office, with intermediate skills in Excel Ability to work flexible hours and capacity to work under pressure Embody our vision and ensure that all team members, vendors, volunteers, audience members and artists are respected, cared for and made to feel welcome Knowledge of South Asian arts and artists and their staging/performance is a plus License to drive in British Columbia is a plus Sense of humour, a cool head and problem solving skills a must Working Conditions The ISAS office is one big open concept room, with natural light (including skylights). It is filled with colourful art, and easily heats/cools to a comfortable temperature. The office is up a two-part flight of stairs, with no elevator. There is a private single bathroom for our team, which is not wheelchair accessible. There is a small, clean, working kitchen, and the office is located near major bus routes. We have a scent-free office policy in place, which is navigated by the team as needed. Work days for this position are: Tuesday, Wednesday, Thursday. All staff will be in-office from 10am-4pm on scheduled work days; start and end times outside of these hours are flexible. This position is not physical-labor intensive, but occasional lifting of materials (30 pounds) can be expected when working events. If you have any access needs not addressed we encourage you to speak with us about it. Hours/Compensation $25/hr + health benefits + vacation time 3 days (22.5 hours a week) with increased hours (inclusive of evenings & weekends) during the July festival (July 9-19, 2020) and for special events throughout the year. To Apply We are alert and sensitive to the issue of fair and equitable treatment for all, and ISAS has a special concern with the participation and advancement of members of four designated groups that have traditionally been disadvantaged in employment: women, visible minorities, Indigenous peoples and persons with disabilities. As a result, the Society reserves the right to give preferential treatment during the hiring process to such aforementioned groups in efforts to eliminate under representation of those designated groups in the workplace. Application Deadline: January 17, 2020 Start Date: Feb 4, 2020 Please send your cover letter and resume by email with ‘Producer’ in subject to: laura(at)indiansummerfest(dot)ca We thank all applicants, however, only those being considered for an interview will be contacted directly.

Groups and Events Administrator Toronto  |  Full-time (Union)  |  Guest Experience   Job Title  Groups and Events Administrator Job Type  Full-time (Union) Job Category  Partnership Groups and Events Location  Toronto   Apply Now   For over 100 years, we have been the engine that drives the Ontario horse racing industry. From King’s and Queen’s trips to Canada, to first dates, anniversaries and unforgettable horse races, we create winning experiences for all our guests.   Join a certified Great Place to Work team and be part of the future of horse racing and entertainment. Access exciting programs that can help unlock your potential while developing challenging and rewarding career goals. As we grow, we need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!   Woodbine Entertainment is growing and we are currently looking for  Groups and Events Administrator  who are fun, customer-focused people that are committed to providing our guests with winning experiences!   This position is extremely important to Woodbine’s success. By working together with your team members, you will exceed our guests’ expectations each and every time and most importantly, have fun while doing so.   Your main responsibilities will be the booking of individual and group dining reservations at available Hospitality Division venues. You will also be accountable of the administration of customer reservations, preparation of Hospitality & Event Sales invoicing and generation of Banquet Event Orders (BEO’s) for internal events. This position, through administrative support and delivering high level of customer service experiences is instrumental in contributing to meeting and exceeding departmental goals.    Our ideal candidate is going to have a strong passion to wow our guests, great communication skills, a friendly and outgoing attitude, be able to work in a fast paced environment and be willing to maximize their potential. At Woodbine, the opportunities are endless, so come join a company that makes work awesome! WHAT ARE WE LOOKING FOR: Recognized course in Hotel/Restaurant Administration l Management an asset  A minimum of 1-2 years proven experience in a similar or related position (e.g. call center, customer service, host/hostess)  knowledge of group functions and banquet/catering operations  Knowledge in PC business applications, including MS Word, Excel, and PowerPoint  General to advanced knowledge of Newmarket Delphi, Guestbridge, Volante POS systems an asset  Ability to work independently, in a team, and meet deadlines  Ability to develop effective working relationships with internal and external parties 

EVENT COORDINATOR (MATERNITY LEAVE COVERAGE-TEMPORARY) Hyatt Regency Hyatt Regency Vancouver BC - Vancouver CATERING/EVENT PLANNING Hourly/Entry Level Employee Full-time Hourly Canadian Dollar (CAD) pay basis Req ID: VAN001196 Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  Hyatt Regency Vancouver hotel is seeking a dynamic, organized, customer service professional to join the Events Team as temporary, maternity coverage, Event Coordinator to start January 2020. The Event Coordinator is responsible for servicing events.  This position works closely with Event Managers in contract negotiations and servicing accounts. Primary service efforts are in Event Service, Food, Beverage and Setup that include menu planning, agenda setting, and hotel meeting services, hospitality amenities and special VIP requests.  Duties also include but are not limited to contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service.  Also, assist in hosting site inspections as needed, participate and/or lead event meetings and other staff meetings. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.           You're more than welcome.     Visa Requirements:   Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.    Please apply online at careers.hyatt.com   Qualifications A true desire to satisfy the needs of others in a fast-paced environment Must have the flexibility to work some weekends Must maintain a professional attitude at all times especially when dealing with sensitive and confidential issues and topics Must be highly organized and have excellent customer service skills Must be friendly, passionate, professional and excellent team player Must be creative, a self-starter and enjoy organizing and executing events. Must have keen desire to assist others Must have the ability to prioritize with proven ability to multi-task. Must have the ability to solve problems and make sound decisions and solid judgement. Must have refined and excellent verbal and written communication skills. Must be fluent in the English language. Knowledge of a second language is an asset Must be proficient in computer systems and general computer knowledge Previous hotel experience is preferred Event planning experience is considered an asset Must have at least 2 years of office administration experience Constant sitting and data entry Constant computer typing Occasional kneeling, pushing, pulling Occasional ascending or descending stairs Frequent standing and walking during events   Physical Aspects of Position (include but are not limited to):  Constant sitting and data entry Constant computer typing Occasional kneeling, pushing, pulling Occasional ascending or descending stairs Frequent standing and walking during events  

Event Coordinator, Private Events, Full-time   Summary   Title: Event Coordinator, Private Events, Full-time ID: 1031 Location: Seattle, WA Department: Sales   Description   ABOUT THE MUSEUM OF FLIGHT The Museum of Flight is the largest independent, non-profit air and space museum in the world! With over 175 aircraft and spacecraft, tens of thousands of artifacts, millions of rare photographs, dozens of exhibits and experiences and a world-class library, the Museum and its people bring mankind's incredible history of flight to life. The Museum of Flight provides some of the most unique and awe inspiring event spaces in the area for every occasion, large or small. Join the team who inspires, plans and pulls it all together for 3 to 300 happy people.  SUMMARY   The Private Events Coordinator is responsible for selling, scheduling and coordinating private events at The Museum of Flight. This role functions as a service-focused liaison both prior to and during client experiences and is responsible for clear and ongoing communication with Museum departments, and other affected stakeholders. This position works to ensure client and vendor compliance with Museum policies and regulations while upholding high standards of customer service. Other duties include representing the Museum at trade shows and other professional/industry events and assisting with marketing the Museum’s private event spaces and capabilities. Qualifications Education:  An Associate’s degree in a relevant field preferred Experience:  A minimum of 3 years of experience in planning, supporting and executing social and corporate events. Experience in a public attraction venue or hospitality a plus License & Certification:  None Knowledge & Skills : Displays excellent interpersonal and customer service skills; ability to interact effectively, productively and positively with a diverse customer base Strong organizational skills and a high level of attention to detail Displays excellent verbal and written communication skills Demonstrated ability to successfully manage a continuous workflow in a high-volume, multi-tasking environment with competing priorities Proficiency in Microsoft Office Suite software and accurate data entry Demonstrated ability to identify and develop new markets and to meet established sales targets Ability to work independently and be self-directed in support of broader departmental and institutional objectives Museum Specific Qualifications : At time of job offer candidate must be able to pass a criminal background check Customer service/client driven focus with a positive, collaborative, solution-based attitude that stays within and upholds Museum’s policies and procedures Must be willing and able to work a flexible schedule which may include early morning, evening and/or weekend work due to private events sales Onsite attendance is essential to perform the duties of this position Essential Job Functions Generate private event sales in fulfillment of departmental goals Coordinate specified events from scheduling through completion, including walk-through with clients and vendors and communication regarding all details with Museum departments and exclusive caterer Enter event data into Museum database Act as liaison among Private Event’s clients, vendors and Museum staff Coordinate administrative duties with the Private Events Assistant Act as the Private Events Department’s focal point for specified Museum in-house programs and events; coordinate all details with Museum staff responsible for event or program. Assist with developing marketing communications pieces for the department and assist in the creation of collateral in coordination with Private Events Manager & VP of Marketing Monitor weekday and weekend events as assigned Assist Private Events Team in planning annual Museum of Flight revenue generating events such as Hops & Props, Yuri’s Night, and HangarFest, etc. Assist the Private Events Administrative Assistant with specified Museum in-house programs and events; assist in coordinating details with Museum staff person(s) responsible for event or program, as needed Represent the Museum at trade-shows, familiarization tours and with professional/trade groups Assist the Private Events Manager with training and leading department staff Perform other duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Working Conditions This position works primarily Monday through Friday between the hours of 6 am to 6 pm with flexibility for some early morning, evening and weekend hours. Any hours worked over 40 per week must be pre-authorized by your supervisor. Professional attire is required.  Physical Requirements : Must be able to lift up to 25 pounds This position may have extended periods of repetitive wrist and arm motion and long periods of sitting or standing The ability to bend, carry, reach to the side, front and overhead, push, pull, focus, walk, stand, twist and squat are all occasional requirements in a normal office and event setting The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression. This organization participates in E-Verify.

Events Manager     Posting Date  Dec 09, 2019 Job Number  19170168 Job Category  Event Management Location  Key Bridge Marriott, 1401 Lee Highway, Arlington, Virginia, United States  VIEW ON MAP Brand  Marriott Hotels Resorts /JW Marriott Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.   Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.   Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).   Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.   Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.   MANAGEMENT COMPTENCIES Leadership • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. • Communication  - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. • Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability  - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management  - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents. o Writing  - Communicates effectively in writing as appropriate for the needs of the audience.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

General Manager, Event Operation Toronto, Canada Full-time Company Description Ready for the next chapter of your career? Why not make one of Canada's leading restaurant groups a part of it! We value relentless innovation and kick-ass creativity! We provide advancement through training and development and our hands on managers empower people and awaken ability through responsibility and respect. What’s in it for you?  - Competitive wages/salary packages  - Gratuity sharing  - A comprehensive group benefits program  - Training and development opportunities  - Staff dining discount  - RRSP matching program for managers Job Description Under the direction of the Operations Manager, the Events General Manager is accountable for the day to day operations of the venue including staffing, cost controls, staff training, budgeting and active floor management during events. PRIMARY DUTIES & RESPONSIBILITIES Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future  Regularly monitors and achieves the O&B points of technical service and points of details Builds and maintains relationships with guests, team members and senior management alike\ Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching Uses conflict/resolution and problem solving skills Assists with the tracking of sales, invoicing, and managing inventory Conduct briefings with event service staff prior to each function Schedules event staff to properly service events/functions Ensure accuracy and timeliness of payroll records Work with Marketing to design and implement a strategy to attract new business Build relationships with vendors and suppliers Additional duties as assigned or required Qualifications Post secondary diploma/degree in Business or Hospitality Minimum 2 years’ experience managing a variety of events (inclusive of small, large and high profile functions) WSET Intermediate Wine Certificate or comparable an asset Must possess superior verbal and written communication skills Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook Strong business acumen Team player Additional Information ** We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process. **

EVENT PLANNING MANAGER Thompson Hotels Thompson Seattle WA - Seattle CATERING/EVENT PLANNING Department Head/Manager Full-time Yearly US Dollar (USD) pay basis Req ID: SEA003004 Summary The  Thompson Seattle  is recruiting for  Event Planning Manager  to join our Seattle family!   At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.   The Event Planning Manager creates a seamless, high touch experience for our guests from contract signing to the final bill.   Their primary focus will servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.   Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Hyatt has the best to offer including: paid vacation and sick leave, medical health care, discounted valet parking and ORCA passes, discounted rooms at Hyatt locations across the globe, complimentary sandwich bar during the hours of 12pm – 6pm.     When applying for a position at Hyatt, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 700 properties worldwide.   Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.    Qualifications A true desire to satisfy the needs of others in a fast paced environment Refined verbal and written communication skills Must be proficient in general computer knowledge Candidates should be extremely detail oriented and organized Prefer two years hotel experience or completed Event Management trainee program Position generally works Monday - Friday, however some nights and weekends may be required

Senior Manager of Events Posting Date  Dec 04, 2019 Job Number  19168641 Job Category  Event Management Location  Le Centre Sheraton Montreal Hotel, 1201 Rene-Levesque Blvd West, Montreal, Quebec, Canada  VIEW ON MAP Brand  Sheraton Hotels & Resorts Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us     At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.   JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.   Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.   Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.       Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.   Notification to Applicants:  Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email  CanadaApplicationAccommodation@marriott.com  and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Manager -Meetings & Special Events   Posting Date  Dec 03, 2019 Job Number  19165266 Job Category  Event Management Location  The Ritz-Carlton Orlando, Grande Lakes, 4012 Central Florida Parkway, Orlando, Florida, United States  VIEW ON MAP Brand  The Ritz-Carlton Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.   Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities.   Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).   Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.   Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs.   MANAGEMENT COMPTENCIES Leadership •  Adaptability  - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. •  Communication  - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. •  Problem Solving and Decision Making  - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. •  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •  Building and Contributing to Teams  - Actively participates as a member of a team to move the team toward the completion of goals. •  Driving for Results  - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. •  Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships •  Coworker Relationships  - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. •  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. •  Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability •  Organizational Capability  - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. •  Talent Management  - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise •  Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •  Business Acumen  - Understands and utilizes business information to manage everyday operations. •  Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o  Event Planning  - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o  Event Services  - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. •  Basic Competencies  - Fundamental competencies required for accomplishing basic work activities. o  Basic Computer Skills  - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o  Mathematical Reasoning  - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o  Oral Comprehension  - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o  Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents. o  Writing  - Communicates effectively in writing as appropriate for the needs of the audience.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.    

SPECIAL EVENTS COORDINATOR Midwest Southwest Detroit, Mi Administrative Full Time AEGLV3256 AEG Worldwide  is the world’s leading sports and live entertainment company with operations in the following business segments: AEG Presents , which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals AEG Sports , which is the world’s largest operator of sports franchises and high-profile sporting events AEG Global Partnerships , which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships AEG Real Estate , which develops major sports and entertainment districts worldwide With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans. Position Summary: The Special Events Coordinator shall be responsible for the planning, budgeting, and implementation of events as assigned by the General Manager including the backstage hospitality for touring artists when applicable.  Under administrative direction of the General Manager, the Events Coordinator is responsible for assisting tenants with their scheduled events. This position will be responsible for equipment, supplies, inventory and physical plant areas involved in this position (dressing rooms, backstage hospitality and similar areas).  The Events Coordinator also serves as the venue representative to local hotels and develops relationships and coordinates pricing with these organizations. Essential Functions: Assist manager in ensuring proper support staff to fulfill of contractual arrangements and works vendors associated within the area.  Produce detailed budgeting information including, but not limited to: pre-show/pre-event budget. Build and cultivate relationships with vendors such as caterers, hotels and equipment providers to negotiate for best pricing available.  Maintain database of potential targets for Special Events and participates in solicitation efforts. May conduct assigned market research as directed. Participate in association meetings for event planners and similar organization.  Attend meetings, network, and provides data to General Manager.  Manage events as assigned and work as the direct contact for the special events.  Attend rental meetings and provide budgets, proposals and contracts. Prepares checklists, schedules and other correspondence for departments relative to events.  May prepare detailed outlines and instructions for events as required This position may also assist with ordering of venue supplies, staff uniform shirts/outfits and maintain hospitality files (hotels, maps, menus) for quick access and acts as liaison for same. Required Qualifications: A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred) 2-4 years of related work experience Experience in hospitality and food service industries Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems Knowledge of legal and risk issues surrounding food service, contract fulfillment and leases Exceptional problem solving skills Exceptional Customer Service skills to interface with artists, management, tenants and other high profile persons Highly organized and flexible. Able to work under pressure calmly. Budgeting and inventory experience. Ability to handle cash and checks, figure sums and provide expense reports AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Executive Conference Service Manager Management   Miami Beach, Florida Apply Description Position at Nobu Eden Roc Miami Beach The Executive Conference Manager handles smaller size groups and rooms only room blocks Essential Functions Prepare Group Resume & Banquet Event Orders. Attend Group Resume Meeting & BEO Meeting to communicate all event needs to all hotel departments. Responsible for all aspects of account management, adhering to corporate guidelines. Coordinate with sales and operational departments to ensure VIP amenities and needs are determined and executed. Assign banquet/meeting rooms based on the needs of clients. Establish rapport with meeting planners while promoting hotel facilities and services. Plan and conduct pre & post-convention meetings with clients and applicable departments. Broaden existing client event scope and increase awareness of hotel’s amenities and services with the goals of value creation and revenue maximization. Maximize exposure through creative promotion both during and pre /post event. Aggressively communicate clients’ needs pre-arrival, while in house and share post-event feedback to ensure retention of accounts. Keep abreast of market trends, competitor's activities and guest/client feedback. Respond to all correspondence from clients within 24 hours. Manage key accounts as assigned. Greet and support guests during events and critical movements. Monitor office administrative support personnel. Understand room types, rate and codes. Make room reservations. Conduct planning site visits. Entertain clients as appropriate. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. . Develop customized menus, teambuilding, décor, entertainment, transportation, etc as needed.  Resolve guest complaints, ensuring guest satisfaction. Utilize all technology tools to their maximum output. Prepare correspondence, memos, proposals, vendor contracts and reports. Document all guest requests/complaints and communicate such to respective personnel for proper handling. Maintain confidentiality and security of specified hotel information, correspondence, reports and files.           Follow up on Guest Satisfaction   Other Duties All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.  Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. Regular attendance in conformance with hotels standards is essential to the successful performance of this position. Comply with hotel grooming standards for both uniformed and non-uniformed associates. Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Working Conditions & Physical Requirements Physical Effort: Significant portions of day require prolonged standing, moving and sedentary work.  Ability to visually review documents and computer screen throughout day. Physical Environment: Ability to walk or stand for extended periods of time during course of shift.  Manual Skills Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule:  Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise.  Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate. Qualifications Education: High school diploma or equivalent vocational training certificate required.  Some college or college degree preferred.  Degree in hospitality management preferred. Experience: Experience as Conference Manager.  Prior experience within a four star hotel brand preferred. Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware required.    Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices. Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. Licenses or Certifications: n/a Other: Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions.

Corporate Meeting Planner   Location : San Diego, CA Department : Fulfillment Type : Full Time Min. Experience : Mid Level   The FortuneBuilders Corporate Meeting Planner is a key team member of our Live Events Team. This is a full-time position based in San Diego, CA. This hire assumes full responsibility for the planning, set-up, and execution of 15+ live bootcamp events per year across the country. The ideal candidate is a highly driven, passionate professional and a master negotiator who thinks outside the box with creative solutions to source just the right venue for our Full Immersion events. What will you do? The successful candidate’s responsibilities will include, but not limited to : Spearhead and facilitate all aspects of booking hotels for the Full Immersion events. Work with Director of Live Events on the calendar to determine preferred dates, cities & regions.   Negotiate meeting room space, staff & student sleeping room blocks, food & beverage and all other elements within the specs for the events. Research & book hotel venues for approximately 355 Full Immersions throughout the year. This includes the meeting space based on set criteria, audio visual, speaker sleeping rooms and all other aspects of the weekend event. Create relationships with our current corporate contacts as well as build new relationships with boutique hotels. Work and support Brand Standards. Review, negotiate, and sign all contracts. Manage and maintain budgets including but not limited to the pre-event cost analysis, final budget and final hotel bill approval and payment. Track and measure all KPI’s. What are we looking for ? 3 to 5 years experience in Meeting Planning, Convention & Visitors Bureau, Destination, or other hospitality related elements & venue booking. Excellent Communication skills for in person, telephone and written. Strong salesmanship, building relationships and planning abilities are required. well as basic skills in Microsoft office or a Client Relationship Program. Travel as necessary for business needs both domestically, approximately 10 percent. Ideal candidate should enjoy the Hospitality Event industry; and Building relationships Experience in excel and google spreadsheets. Ability to travel. Strong entrepreneurial spirit to grow and sustain a business Education required : Bachelor’s Degree or equivalent experience This is an IN-OFFICE, FULL TIME position in our offices located in Pacific Beach. Visit the FortuneBuilder's Glassdoor page to learn more about our mission and culture! About FortuneBuilders FortuneBuilders is the leading real estate investment education company in the country. We have been ranked multiple times as one of America's fastest growing private companies by Inc. Magazine. We show our real estate investor students the roadmap of how to turn their passion for real estate into a highly profitable business that provides the financial and lifestyle freedom they deserve. Our team has been inspiring, educating, and leading real estate investors across the country since 2006. Our unique approach is highly sought after because we provide our students the blueprint to start and grow a real estate business, not just providing advice on a single aspect of investing. The FortuneBuilders’ headquarters are located in sunny San Diego, two blocks from the ocean. With over 500 team members, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company. FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Senior Events Manager Posting Date  Nov 26, 2019 Job Number  19150824 Job Category  Event Management Location  Bethesda Marriott Suites, 6711 Democracy Blvd., Bethesda, Maryland, United States  VIEW ON MAP Brand  Marriott Hotels Resorts /JW Marriott Schedule  Full-time Relocation?  Yes Position Type  Management Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott  is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.   CORE WORK ACTIVITIES   Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members.   Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients.   Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Franchised Event Manager     Posting Date  Nov 25, 2019 Job Number  19166385 Job Category  Event Management Location  Chicago Marriott Oak Brook (F), 1401 West 22nd Street, Oak Brook, Illinois, United States  VIEW ON MAP Brand  Marriott Hotels Resorts /JW Marriott Schedule  Full-time Relocation?  Yes Position Type  Management Start Your Journey With Us Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.   Please apply via email at   maria.qazi@marriottoakbrook.com   Additional Information:  This hotel is owned and operated by an independent franchisee, Vinakom, Inc. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.   Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.     CORE WORK ACTIVITIES   Managing Event Logistics and Operations   • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.   • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.   • Adheres to all standards, policies, and procedures.   • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.   • Manages group room blocks and meeting space for average to large-sized assigned groups.   • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.   • Uses his/her judgment to integrate current trends in event management and event design.   • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).   • Participates in customer site inspections and assists with the sales process as necessary.   • Performs other duties as assigned to meet business needs.   • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.   Ensuring and Providing Exceptional Customer Service   • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.   • Empowers employees to provide excellent customer service.   • Sets a positive example for guest relations.   • Coordinates and communicates event details both verbally and in writing to the customer and property operations.   • Makes presence known to customer at all times during this process.   • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.   • Follows up with customer post-event.   • Responds to and handles guest problems and complaints.   • Uses personal judgment and expertise to enhance the customer experience.   • Stays available to solve problems and/or suggest alternatives to previous arrangements.   • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.   • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   • Interacts with guests to obtain feedback on product quality and service levels.   • Ensures hourly employees understand expectations and parameters for event activities.   Leading Event Management Teams   • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.   • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.   • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).   Supporting and Coordinating with the Sales and Marketing Function   • Assists in the sales process and revenue forecasting for customer groups.   • Up-sells products and services throughout the event process.   • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.   Conducting Human Resources Activities   • Reviews comment cards and guest satisfaction results with employees.   • Observes service behaviors of employees and provides feedback to individuals and/or managers.   • Assists in the development and implementation of corrective action plans.   • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.   • Works with the property staff and customers to address operational challenges associated with his/her group.   • Performs other duties as assigned to meet business needs.   MANAGEMENT COMPETENCIES   Leadership   •Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   •Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.   •Problem Solving and Decision Making- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.   •Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.   Managing Execution   •Building and Contributing to Teams- Actively participates as a member of a team to move the team toward the completion of goals.   •Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.   •Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.   Building Relationships   •Coworker Relationships- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.   •Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.   •Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.   Generating Talent and Organizational Capability   •Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.   •Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.   oEvent Planning- The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.   oEvent Services- Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.   Education and Experience   • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.   OR   • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.   This company is an equal opportunity employer.  

Events Manager Blue Hill at Stone Barns 630 Bedford Road, Pocantico Hills, NY, United States Full Time • Salary (Based on Experience) Expires: Dec 23, 2019   Requirements 2 years Job Details Blue Hill is seeking an Events Manager to support their New York City location. Reporting directly to the Blue Hill and Blue Hill at Stone Barns Directors of Operations, this role will work closely with the client and the Blue Hill Service Manager to set the tone for the spaces and be focused on building exceptional and personalized events in an operationally sound, efficient and timely manner. The Events Manager is the primary point of contact between the client and the events team.   Qualifications : 2+ years of work experience in event production, community management, sales, hospitality, customer service, or business operations Ability to connect well with people; warm, approachable, and authentic Exceptional verbal and written communication skills Self-starter who has the ability to work independently Outstanding organizational and multitasking skills; highly resourceful Reliable, inquisitive, and patient team player Service minded; guest-facing Professional demeanor Enjoys continuous change and improvement Prior leadership experience; willingness to get things done Flexible with schedule The physical requirements described herein are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions. 
   Responsibilities : Facilitate and manage reservations for meeting and entertaining spaces Coordinate all catering orders with event hosts and outside purveyors Support and provide service at meetings & events as well as captain morning event service Schedule florist, rentals, and other vendors as needed Assist with off premise catering coordination for client Collaborate and coordinate daily events, security and facilities teams to ensure operations run smoothly Coordinate with on-site Blue Hill Service Manager on daily operations and responsibilities Perform other duties offsite and at Blue Hill as needed and assigned by Blue Hill management This job description in no way states or implies that these are the only duties to be performed by the intern occupying this position and does not contain all of the essential requirements and functions of the position. Employees will be required to perform any other job-related duties assigned by their supervisor. This job description does not include all the duties that may be assigned to the employee and it may be revised from time to time with or without notice. 
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. 
   EOE/M/F/D/V/SO Compensation details Standard company benefits.