18 Hospitality jobs

Event C oordinator The Huntsman Marine Science Centre is looking for a successful and enthusiastic event coordinator to assist in coordinating events for our clients, guests and visitors from conception to completion. This position responsibility includes providing outstanding customer service and assisting the in organizing memorable experiences that meet quality expectations. Responsibilities: Customer Service: Initial contact for clients to begin their discussion on their event. Liaise with clients and planners to identify their needs, including tours of the facilities. Coordination and implementation of the event under the direction of the Residence Manager. Assist the Residence Manager in handling any arising issues and troubleshoot any emerging problems as the event is implemented. Assist the Residence Manager in public relations activities and events. Administration: Organize facilities and manage event details such as room bookings, location and AV requirements, etc. Specify staff requirements and coordinate their activities. Assist in market research, identifying event opportunities and generating potential client target lists. Develop and maintain event databases and client lists. Contribute to social media marketing initiatives and updates. Prepare cost estimated, contracts, spreadsheets, and other materials necessary for promotion and implementations of programs, projects, and events Conduct pre and post event evaluations and report outcomes Other Admin duties as required. Requirements: Experience in the coordination of events. A self-starter with excellent time management, communication and customer service skills. Ability to manage multiple projects independently with minimal supervision. Experience with Microsoft Office, specifically Excel and Outlook. High attention to detail. Sales experience would be considered an asset Variety of shifts required including days, evenings, weekends and holidays Education: Diploma in Hospitality and/or Office Administration or a combination of related education and experience. Physical Demands: The employee must occasionally lift and/or move up to 30 pounds.   Application deadline is April 4, 2019 . Send cover letter and resume plus 3 references: HR Office Huntsman Marine Science Centre 1 Lower Campus Road St. Andrews, NB E5B 2L7 Fax: 506-529-1212 Email: huntsman@huntsmanmarine.ca ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.

  Meeting Coordinator, Conference Centre   Date: Mar 19, 2019 Location: Toronto, ON, CA Company:  Scotiabank     Requisition ID: 57260   Join the Global Community of Scotiabankers to help customers become better off. Purpose As the Meeting Coordinator- Conference Centre, you will be responsible for booking and planning events in the Centre, and developing strong relationships with Scotiabank Centre frequent clients. You will be responsible to ensure other departments involved in the execution of events (food service – Aramark, facilities, and technology) deliver the expected result at the expected time to the satisfaction of the clients. You will also be responsible for managing outside vendors required for events.   Accountabilities Contribute to customer satisfaction by ensuring executive events in the Scotiabank Centre are delivered on time, on budget, and to the highest level of service by: Meeting established standards and time frames when responding to inquiries from clients and demonstrating a thorough knowledge of the Scotiabank Centre physical premises, service, food & beverage & technical offerings. Providing strategic guidance on event planning to ensure client’s objectives are met for each event. Consult with client on audio-visual requirements, and provide recommendations to achieve event objectives with the least cost and best result using in-house capabilities whenever possible. Recommend appropriate food & beverage offerings to suit the event needs and budget, including customized menus when appropriate. Communicate event requirements to operating departments following the prescribed process. Providing client with cost quotation for bookings, using creative thinking to meet budget constraints wherever possible. Demonstrating impeccable judgment in accommodating guest requests on site. Reviewing meeting room, food & beverage & audio-visual set-up in advance of client arrival, and liaising with  operations teams to remedy any deficiencies Monitoring service levels provided by food & beverage provider and correcting immediately as required or escalating to the Director in the case of persistent issues. Following the conclusion of the event, collecting all necessary costs and processing client billing as prescribed by processes. Researching, and contracting external vendors to fulfill client event requirements where necessary, and managing external vendors while on site. Ensure highest and best use of the Scotiabank Centre by: Developing thorough knowledge of bank executive structure to allow for prioritization of bookings. Managing requests for space to maximize usage, and minimize labour required to change rooms Focus on the customer by: Ensuring all guests to the Scotiabank Centre (event hosts, executives, outside guests and Scotiabankers) are greeted appropriately and directed to the correct room Ensuring all feasible guests requests are accommodated in a polished, professional manner Identify improvements in services and processes by: Contributing ideas to improve customer service offerings on an ongoing basis. Developing and maintaining strong and open relationships with frequent clients in order to solicit feedback about needed improvements. Acting as a customer advocate to ensure existing processes are challenged to meet unique event needs where applicable.   Qualifications A degree in Hospitality or Event Management from a credited university or college with 1+ years of related experience, at an organization exhibiting first class service. Preference will be given to candidates with venue experience as well as event management experience. Excellent customer service record, and phone & personal etiquette, Excellent verbal and written communication skills, English fluency, French & Spanish verbal & written fluency an asset Able to work with minimal supervision and manage a diverse network of vendors, co-workers from other Scotiabank teams and contractors (Aramark, CBRE) Knowledge of MS Office (Word, Excel, Outlook, Access) Ability to plan and execute events with high level of accuracy Vendor and supplier management abilities, including the ability to influence key partners without official relationships Ability to assess client needs and provide creative, “thinking out of the box” solutions to meet event objectives with the parameters of the Scotiabank Centre capabilities Ability to assess and resolve issues and crises throughout an event Knowledge of bank senior executive structure and Scotiabank Centre booking parameters Ability to ask probing questions to determine a client’s needs and provide strategic advice, often to employees in more senior and/or executive roles   Additional Information As the successful candidate, you may be working any 8-hour shift between Monday to Friday 6:30am- 9pm. Please make sure to submit your resume and cover letter for the application.   Location(s):  Canada : Ontario : Toronto As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Visitor Services and Events Associate (Part-Time) Brooklyn Historical Society (BHS) seeks a dynamic and outgoing individual to join our part-time Visitor Services Staff. This is an exciting opportunity to represent a growing cultural organization in Brooklyn and be part of our engaging programing and thriving rental business. Visitor Services & Events Associates are the first contact the public has with the institution and play an invaluable role in defining the tone of each visitor's experience. VS Associates assist the public at our reception desk during museum and library hours and work closely with our public programs and development teams at events that range from panel discussion to wedding rentals. VS Associates will take pride in their knowledge of the organization and guide visitors by answering questions and providing an overview of what BHS offers. Responsibilities: In order to be successful in this position applicants must have strong customer service skills and be able to create a welcoming and engaging environment for the public. The ideal candidate will take a leading role in daily operations at the reception desk; interfacing with the public in a friendly and welcoming manner, handling admissions, reception, and retail sales. He or she will also demonstrate an ability to drive Gift Store and Membership sales through proactive customer service. This position works closely with our Visitor Services, Retail, and Development Departments, serving a support role during programs and special events. Applicants must be available evening hours for rentals and public programs. Weekly schedule may fluctuate but will involve working a minimum of one, and a maximum of three, 8-hour shifts each week (15-25 Hours/Week, weekdays, evenings, weekends). Qualifications: • Minimum of 2 years' experience in visitor services, retail floor, sales, or customer service position. • Experience handling cash and reconciling daily sales. • Superior customer service skills. • Ability to drive retail sales through attentive customer service. • Demonstrated ability to problem-solve quickly and efficiently. • Proactive, action oriented team member willing to take direction from supervisors. • Excellent interpersonal, communications and technological skills. • Team-player with an engaging, outgoing personality. • Prior events or hospitality experience at a cultural organization, event space, restaurant or catering company. • Knowledge of and enthusiasm for Brooklyn and NYC history and culture a plus! Compensation:   This is a part-time, paid position offering compensation of $14/hr. To Apply: Please e-mail resume to apply@brooklynhistory.org , with the subject line "Visitor Services & Events Associate." Posting Date:   March 13, 2017 Brooklyn Historical Society is an Equal Opportunity Employer. Click here to read our statement about our commitment to hiring equality.

Wedding and Catering Manager Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise Employee Status : Regular        Wedding and Catering Manager The Fairmont Chateau Lake Louise is seeking an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to mid-sized groups (corporate, incentive, catering & ski) and provide direction and leadership to the Wedding Market.   Hotel Overview:    Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!   Summary of Responsibilities: Accountable for booking and increasing Wedding/Social Event business, through the development of new business and active follow up of existing inquiries. Respond to all inquiries within one hour. Develop an action plan to maximize revenues from the social /wedding market Effective management of activities/bookings to assist in achieving hotel revenue targets. Quote and negotiate pricing within established parameters and process contracts. Solicit from and confirm with client, all information pertaining to the event, and organize and distribute all information to departments through memos, banquet event orders, resumes and rooming lists. Effectively communicate all changes so labour and food costs can be controlled. Communicate effectively with hotel operation departments to ensure guest satisfaction. Manage room blocks in relation to pick up, rooming lists, attrition and cancellation. Coordinate for the client while maintaining strong relationships with outside suppliers: entertainment, electrical, audio-visual, display, decor and floral. Conduct pre-convention meetings when required. Conduct professional site inspections and test meals as required. Be available to assist client while on site at appropriate times (evening and weekends are required). Require flexibility to accommodate irregular or extended hours. Complete exit interviews following the function to ensure complete satisfaction with our services & event. Participate in wedding tradeshows as required. Identify and communicate lead referral opportunities for other Fairmont Hotels and Resorts. Attend required in-house meetings as required. Stay current with trends; assist with creation of new themes, special events and service standards. Collect market and competitive intelligence – adjust strategy as required. Departmental payroll administration   Qualifications: Post-Secondary Education or Hospitality Certificate. 1 year experience in Conference & Catering Services or Sales with background in hotel operations an asset Professional presentation, excellent communication skills and the ability to close a sale. High energy with exceptional organization skills. Must be able to work independently and maintain a positive attitude within a busy environment.  Excellent interpersonal and communication skills, both written and verbal Strong knowledge of food and beverage, including wine and food pairing an asset. Computer literacy required including knowledge of Word, Excel.  Must be a creative and effective leader, possessing a high degree of professionalism.   Visa Requirements:  Only candidates who have the ability to work in Canada will be considered. APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!                Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Travel : No Closing Date : 29.Mar.2019, 11:59:00 PM Job Number: CLL03944

New York Visitor Experience Manager– Watkins Glen The Visitor Experience Manager is an essential member of the team that plans and delivers high-quality educational tours and events at Farm Sanctuary’s original shelter location in the Finger Lakes region of New York. The ideal candidate will have a passion for interacting with the public to raise awareness of the issues surrounding animal agriculture and to further Farm Sanctuary’s mission to protect farm animals from cruelty, inspire change in the way society views and treats farm animals, and promote compassionate vegan living. This position reports to the Director of Visitor Experience. Responsibilities & Duties: Oversee Watkins Glen sanctuary visitor program, including: Seasonal public tours. Special donor tours including monthly sponsors and group tours. Bed and Breakfast program for three onsite cabins and 3 tiny houses, including reservation support, guest relations, and cleaning. Annual hiring, training, and supervision of seasonal staff including 5 tour guides and 2 housekeepers. Onsite oversight of gift shop, in collaboration with offsite Retail Operations Manager. Daily upkeep of Visitor Center. Maintaining protocol documents, visitor program materials  and preparing reports. Coordinate multiple onsite sanctuary events annually, including: Securing event speakers and entertainment. Securing catering contracts and food/product donations. Writing event materials, including web pages, promotional fliers and event program. Coordinating volunteers. Working with Communications Department to promote event. Overseeing all day-of-event activities. Maintaining accurate, up-to-date timelines of all events. Additional visitor experience program responsibilities as assigned. Qualifications: Excellent verbal and written communication skills. Basic proficiency with Microsoft Excel and Word required Strong project management skills and attention to detail. Friendly and outgoing manner, with excellent interpersonal skills. Ability to display sensitivity, tact and responsiveness with guests, volunteer, staff and colleagues. Ability to organize, prioritize, and meet deadlines in a fast-paced environment while effectively managing multiple projects with creativity and flexibility. Confidence and ability to work independently, while maintaining consistent and relevant communication with supervisor Resourcefulness and the ability to work independently. Resourcefulness, poise and fluent adaptability to unexpected situations and developments Willingness to pitch in where needed. Ability to work well as part of a diverse team, keeping others informed, managing expectations across departments, and highlighting opportunities and risks associated with projects. Knowledge of animal protection movement, factory farming, and vegan issues. High level of comfort regularly interacting with farm animals and engaging others to create a positive farm tour experience. Cruelty-free lifestyle — To represent organizational mission in member relations, the candidate must be vegetarian/vegan; if vegetarian, the candidate must be aspiring to a vegan lifestyle by the time of accepting this position. Previous customer service experience. Previous event-planning experience strongly preferred. Experience managing staff and vendors preferred. Prior experience in hospitality or visitor programs a plus. Valid driver’s license with clean driving record required Applicants without the preferred level of experience will be considered, however would start the position at the Coordinator level Job Specifics Full-time, exempt position. Position requires weekends during the visitor season and some holidays and evenings. Based in Watkins Glen, NY — due to the nature of the responsibilities, telecommuting is not an option for this position. Salary commensurate with experience. Competitive benefits package, including paid holidays; personal days; vacation and sick leave; health, dental, vision, and life insurance; 403(b) plan; flexible spending accounts; and long-term disability insurance. All interested applicants are required to complete Farm Sanctuary’s Employment Application . Instructions for sending supplemental materials will be provided within the application. For questions or to request a copy of the employment application by mail, please contact humanresources@farmsanctuary.org . Position posted March 15, 2019

Golf Food and Beverage Event Coordinator   Posting Date Mar 13, 2019 Job Number 19000QTR Job Category Food and Beverage & Culinary Location JW Marriott Marco Island Beach Resort, Marco Island, Florida VIEW ON MAP Brand Marriott Hotels Resorts /JW Marriott Schedule Full-time Position Type Non-Management/Hourly Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. Job Summary   Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  

Meeting & Event Coordinator   Apply Now   Job ID : 90014BR   Location : US - Pennsylvania - Pittsburgh   Job Description When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. What will you do? Assist the Meeting & Event Team in the planning, design, and execution of meetings, events, tradeshow, and exhibits. Including but not limited to… Schedule all pre-plan meetings for Meeting & Event team as needed Manage the processing for all invoices for events and ensure that vendors are paid on time Team travel to events and site visits Assist in the development of all meeting collateral needed for events Handle shipping of office supplies and other items from corporate office to events prior and after events Responsible for working with meeting and planners Responsible for entering final budget actuals into event budgets via excel or Cvent budget tool Maintain Cvent tool Work with logistics manager and maintain the Local Show Program. Responsible for incoming and outgoing orders. Handle all VIP needs for events such as transportation and special accommodations. How will you get here? Experience High school diploma and 6+ years of experience or Bachelor’s Degree in Marketing, Communications, Event or Meeting Planning and 2+ years of experience in event planning or related industry with knowledge of hotel and hospitality industry. Microsoft Access database experience. Must be able/willing to travel at least 2-3 times a year especially during peak seasons, but travel limited to larger events when all team members attend. Must have unrestricted work authorization to work globally. Willingness to work long hours and weekends. Knowledge, Skills, Abilities Strong project management and task timeline skills and project budgeting and reconciliation skills. Able to handle any physical exertions that can be expected as a part of the job. Some heavy lifting may be required at times. Must be able to physically be on your feet for long periods of time and work long hours while on-site at events. Ability to work with little direction independently and in a group setting. Detail/big picture orientation, tactical/strategic orientation. Strong systems and technical skills and ability to maintain knowledge of current and new developments of tools and technology. Ability to maintain multiple timelines and schedules simultaneously with time-sensitive situations. Ability to handle a variety of projects and functions simultaneously. Strong communication skills (written and verbal); negotiation skills; excellent interpersonal, organizational and problem-solving skills. Ability to direct outside agencies, delegate responsibilities, work with vendors, and work with other internal and external stakeholders. Proven ability to work well with senior management and all levels of the organization. Must be a strategic thinker who can take initiative, think outside the box and drive additional value to all events. At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.   Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Special Events Coordinator Job Details   Level  Experienced Job Location  309 Middle Street - Washington, VA Position Type  Part Time Job Shift  Any Job Category  Sales   Description Summary of Position: Special events coordinators, also known as events specialists, or simply event coordinators, plan, organize, and ensure events go successful from idea to clean up. Their job description entails liaising with clients to work out the details of the event they are handling. They create budgets to meet the clients needs and stick to them, organize transportation, contacts and hires keynote speakers, props, décor, A/V and equipment, and generally make sure the event runs smoothly and efficiently. They also handle any crises or glitches that might occur. Their work job description also entails menu planning, hiring event security, discussing requirements with clients, and creating event concepts. It also involves estimating costs, negotiating contracts, and monitoring events during execution, as well as paying bills. Special Events Coordinator Job Description: Special events coordinators perform various functions, depending on the need of the client. Below shows major tasks, duties, and responsibilities that commonly represent their role: Plan, organize, coordinate, and direct special events Act as event liaison between the client and vendors, donors, etc. Responsible for third party management of delivery vehicles, tents, photographers, officiant, and transportation services to ensure seamless presentation and positive experience Generate all correspondence to clients, including proposal letters, and thank-you letters Develop concepts and designs, and coordinate mailings of promotional materials and invitations; and direct logistical planning Support coordination of social media platform marketing to include Facebook, Twitter, LinkedIn, and website content Maintain records on event activities, progress, status, and post event summary Attend event to oversee activities and ensure details are handled as planned Address any issue that may arise and will remain on site after the event is over to ensure proper clean up Work with and give guidance to staff involved in event planning and execution Negotiate and contract with vendors for a variety of goods and services related to special event planning Monitor delivery of goods and services to ensure contract terms are satisfied Develop and maintain an extensive network of contacts, both internal and external, to facilitate event coordination Develop and control budgets on a program or event basis Negotiate financial terms and authorize expenditures with oversight from the supervisor Determine staffing needs for special events. Authorize or secure additional staff as required Perform other related duties as assigned or requested by clients.   Qualifications Requirements Skills, Abilities, and Knowledge for a Special Events Coordinator: A hospitality management degree is preferred but not necessary. A degree in marketing, advertising, psychology/sociology or business management or any other relevant field or its equivalent may also be acceptable. Other skills that can be helpful include: Minimum of two-year special event planning or related work experience Warm engaging personality; good people skills. Experience in planning and implementing special events, including strong knowledge in attracting funds or sponsorships; proven track record in creating and implementing promotion plans; print production expertise associated with fundraising events Strong communication skills written and verbal Strong negotiation, leadership, and planning skills Ability to multi-task, remain calm and work under pressure in a fast-paced environment Strong computer skills and proficiency in word processing, database management, spreadsheet applications, Raisers Edge or other fundraising software Attention to details and good problem-solving skills Extensive experience working with executives, donors, and volunteers, and managing, supervising, and providing orientation to people on events Excellent social media and marketing skills; media relations experience is also an asset Strong initiative and customer service orientation; volunteer management skills an asset Strong interpersonal skills and ability to deal with a diverse type of people Excellent organizational, project management, time management skills and ability to cope with limited resources, seize opportunities and think creatively Ability to work effectively as part of a team and also take initiatives when the need arises Demonstrated consistent high energy level and flexibility, pleasant persona coupled with sound judgment; flexible, discreet, and ability to maintain confidential information; knowledge of correct protocol for specific situations Experience and comfort in facilitating staff and committee meetings.J

Meeting Coordinator Groups  #NOAM-18306   Orlando- FL-US, FL   Requisition Number NOAM-18306   Location Orlando- FL-US   Job Description   Job Summary:   The Meeting Coordinator is responsible for supporting the client and the Operations Team across all client entities with sourcing and managing the room blocks for New Restaurant openings. This role will support the hotel logistics for every restaurant opening across the enterprise from beginning to end, except for execution of agreements per protocol of both organizations. successful meetings and events, and agreed upon projects with the client contacts responsible for execution of any such programs or services. This position will be responsible for providing guidance to clients on our services and qualifying all requests in a timely manner.   Responsibilities : Answer inquiries via phone or e-mail pertaining to core job functions Attend BCD Travel and client meetings as required by leadership Source hotels in New Restaurant Opening location/city Create, review, modify hotel contracts Establish and maintain direct billing with hotels Work with multiple Training Managers to create and manage multiple rooming lists Coordinate meetings space if needed for hiring centers or calibration meetings Ongoing communications with hotel and training managers on any delays or accelerated openings Manage rooming list changes Review and process invoices and track spending Handle any ad-hoc duties as assigned by leadership Must be able to come to work promptly and regularly Must be able to take direction and work well with others Must be able to work under the stress of and meet deadlines Must be able to concentrate and perform accurately while meeting applicable productivity measures Must be able to change productively and to handle other tasks as assigned Qualifications : Strong previous customer service experience required. Proficient in Microsoft Office. Industry experience preferred. Strong organizational skills. Excellent customer service skills. Ability to communicate effectively both verbally and in writing. Excellent phone skills. Effective time management skills, with a strong ability to manage multiple projects and timetables. Ability to work well under pressure and adapt to ever-changing scenarios; ability to respond to change. Strong attention to detail. Ability to initiate new ideas. Inter-personal and customer skills with ability to build relationships with customers. Capability of problem solving - Anticipating, initiating and resolving issues. High School diploma / College degree preferred

Sales and Events Manager   Job Details Level  Experienced Job Location  CATALINA ISLAND COMPANY - IRVINE OFFICE - IRVINE, CA Position Type  Full Time Travel Percentage  Up to 50% Job Category  Hospitality - Hotel   Description About the Company: Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more. We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.   The Role : This position is a Full time, year round position including weekends and evenings when appropriate. Living on-island is preferred but not required. Manage in totality all group events coming to our facilities. Works independently with all resort operating departments to execute all aspects of contracted groups. This position will sell and/or manage a variety of small and large events while providing exceptional guest satisfaction. During non-peak, conducts independent sales activities as directed to generate incremental business for the resort.   Responsibilities: The incumbent is responsible to: Perform Group Services projects such as assisting with Banquet Menu development, Audio Visual, BEO and Meeting Room Set Up coordination and various other Group Services projects as warranted. Source vendors for meeting services not in inventory. Participate in weekly BEO meetings and if required, ensures prompt and timely distribution of BEO packet and 10 day catering schedule. Generate incremental revenue via up-selling and charging fees on outside services such as AV, Décor, Linens, etc. Prepare custom menus and budgets as requested by clients and Sales Team. Conduct or assist with client site inspections. Coordinate projects or tasks in support of Group Sales activities. Interface with clients to answer questions or assist staff with communications between resort and clientele. Write creative proposals. Act as customer advocate regarding all aspects of Group Contracts to include but not limited to Programs and Activities, Banquets, On Own Dining, Front Office, Transportation, Spa and miscellaneous resort services. Assist with VIP arrangements for on-property site visits. Assist sales team in coordinating in-market sales trips. Follow up punctually (within 24 hours) with all clientele. Assist with setting up of meeting rooms when needed. Build Network and relationship building for lead generation. Spend a majority of time in the field soliciting potential group sales opportunities in Southern California. Conduct daily direct sales calls that are prearranged, social and cold-calling. Present a professional demeanor at all times as an executive representative of Catalina Island Company. Develop and maintain relationships with key clients and establishes a client base of meeting planners, organizations, associations, and corporate businesses through continues direct sales efforts. Grow existing accounts and generate new business in assigned geographic or vertical region to ensure that group revenues meet or exceed budget. Negotiate guest room rates, meeting room rental, function space, group Activities & Tours, Spa services and venue rental and resort services within approved booking guidelines and continuously confirms all client requirements in writing. Respond promptly (within 24 hours) to guest requests and inquiries and follows up to ensure utmost guest satisfaction. Upon closing of contracts, coordinate with Group Services, Food & Beverage and other operational departments to ensure appropriate service delivery and that all client requirements are met. Monitor goal production and controlling expenditures to meet budgeted departmental financial guidelines. Coordinate with other sales team members in evaluating, soliciting, selling and in confirming profitable business. Prepare monthly production summaries and activity reports and communicates overall market trends to VP of Sales & Marketing and Director of Resort Sales as needed. Represent the company at conventions, events and trade shows as warranted by assigned region. Coordinate and conduct site inspections of property for key clients.   Language Skills : Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.   Physical Requirements: Must be able to stand, walk for extended periods of time. Must be able to lift and carry up to 25 lbs. Must be able to bend, stoop, squat, stretch, push and pull on a regular basis. Must have full range of overhead motions and full hand dexterity. Requires visual acuity and the ability to hear clearly to communicate with managers, coworkers and guests   Benefits : We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions. Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.   Qualifications Minimum Qualifications: Ability to prepare comprehensive reports documenting Banquet related activities Knowledge of current trends in catering and conference services industry and be able to convey meeting room set up to clients. Ability to communicate with all levels of staff and management to effectively convey ideas in both verbal and written format Ability to project a positive and professional demeanor and approach, reflective of Catalina Island Company’s image and values Strong organizational skills and ability to prioritize, with emphasis on attention to detail and continuous follow-up Ability to elicit buy-in and cooperation of others Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include sitting or standing for extended periods of time and for operating assigned office equipment Ability for appropriate decision-making and problem-solving, utilizing factual information, company policies, and personal judgment through experience Flexibility and adaptability to effectively handle stress and matriculate in a fast-paced, frequently-changing environment Must be able to lift between 20 and 30 pounds (tables, chairs and other Set Up equipment) Exceptional computer skills, with intimate knowledge of Microsoft Office programs including Word, Excel and PowerPoint. POS system knowledge as well as Sales and Catering software (OPERA) is desired Ability to work well in a high stress, fast paced environment. It is also essential that you have strong administration and management skills, have the ability to up sell and train colleagues, very hands on and supportive in achieving the common team goals. You must be well versed in financial aspects and knowledgeable in Micros Point of Sale system. Must have a valid Driver’s License   Education and/or Experience: Bachelor’s Degree Minimum of 2 years of experience as a Sales and/or Events Manager with a proven track record of success

Catering & Event Coordinator Department: Catering Location: Vancouver, BC START YOUR APPLICATION Status: Full Time Salaried  Schedule: Weekdays, (Monday to Friday 8:30am to 5:00pm) and as Business Requires Under the guidance and supervision of the Director of Catering & Event this position will be responsible for providing administrative support to the Catering department and the Director of Catering & Events Service. Responsibilities include computer literacy in the form of word processing, spreadsheets and other tangible or graphic materials to support the Catering operation. In addition this person will maintain a high standard of service focus whilst playing the liaison role between our clients, other departments and the Catering associates by correspondence, telephone or directly in person. The key responsibilities of the Catering & Event Coordinator include but are not limited to:  Provides daily administrative support with a strong emphasis on typing internal BEO’s, as well as proposals, compiling reports, etc.  Supports the Administration Department when needed and deemed appropriate  Ensures daily BEO’s are distributed promptly and accurately to appropriate Departments; Booking in house meetings and training seminars  Handles all aspects of special requests for function events processed through the Catering Department ie; menus, place cards, seating plans, thank you letters and catering kits etc.  Qualifies catering inquiries and forwards on to the appropriate Catering Manager, Conference Services Manager or Director  Updating and maintaining the Catering package and Opera with any menu changes  Handle all telephone, fax correspondence and email contacts in a professional and timely manner on behalf and in concert with the catering associates  Establish and maintain appropriate filing system on existing accounts  Responsible for booking events for internal clients (ie. Associates)  Download, format and catalogue pictures and photographs to be used in hotel promotional material.  Collation and management of reports on spreadsheets to facilitate analysis.  Participate in weekly catering meetings and provide accurate minutes of the proceedings  Design and coordinate printing of Catering menus and promotional material  Participation in the Associate Response Team & Website Committees.  Maintain professional business confidentiality.  Perform related duties and special projects as assigned. COMPETENCY PROFILE                                                                                                                                           The successful candidate will be an enthusiastic, results-driven professional that has the ability to deliver a high quality level of accuracy in their work. This position will require the candidate to work independently and within a team environment and will be a strong communicator. Qualifications and Technical Experience  Two (2) years in an administration capacity within the Hotel industry preferred  Minimum of one year experience in banquets and/or food and beverage outlet  Must possess excellent organizational skills, time management with an ability to multitask & meet deadlines in a high-pressure work environment  Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, especially excel and word, proficiency with e-mail, internet and data base applications. Experience using hotel programs - Opera is an asset  “Serving It Right” Certificate, Certified in Food Handling and Food Safe 1  Minimum 50 wpm typing speed and high level of accuracy  Design – eye for design, strong working knowledge with graphics, menu layout, page layout precision  Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications.

Senior Manager of Meetings & Special Events   Apply   Posting Date Mar 11, 2019 Job Number 19000OHG Job Category Event Management Location The Miami Beach EDITION, Miami Beach, Florida VIEW ON MAP Brand Edition Hotels Schedule Full-time Relocation? No Position Type Management Start Your Journey With Us EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar! But to create this magical experience, we need you. EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. JOB SUMMARY Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Apprises property of all groups that will impact property operations. • Executes event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.   Managing Profitability • Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Manages department controllable expenses to achieve or exceed budgeted goals.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals. • Monitors progress and leads discussion with staff each period. • Participates in the development and implementation of corrective action plans. • Attends and participates in all pertinent meetings. • Reviews staffing levels to ensure that guest service and operational needs are met.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Conference Coordinator (NE) / Guest Relations Manager Apply     Posting Date Mar 08, 2019 Job Number 19000OZU Job Category Event Management Location Gaylord Palms Resort & Convention Center, Kissimmee, Florida VIEW ON MAP Brand Gaylord Hotels Schedule Full-time Relocation? Yes Position Type Management Start Your Journey With Us Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. JOB SUMMARY Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 3 years in the event management or related professional area. OR • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Assisting in Event Operations • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. • Serves as meeting planning advocate and liason to all operational departments. • Assists with coordination of all convention group plans and catering needs with all required operational departments. • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post convention report and change logs. • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. • Partners with Conference planning team to verify issues are identified and resolved. • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. • Resolves potential meeting or room set issues proactively. • Utilizes available resources to meet client requests or resolve client issues. • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Coordinates and communicates event details both verbally and in writing to the client and property operations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the client experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.   MANAGEMENT COMPTENCIES Leadership • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Director of Events & Catering - Hilton Toronto Hilton Hotels & Resorts Apply Now Job Summary The Director of Events/Catering at the Hilton Toronto is responsible for providing strategic leadership and direction to the Events Department.  He/she will ensure the maximization of all Banquet revenues and will maintain and deliver the highest standard of service to all guests. He/she will have the ability to lead a team in creating unique and memorable experiences.   Be at the center of the action when you stay at the Hilton Toronto hotel in Ontario, Canada. This hotel is located in the heart of downtown Toronto's entertainment, fashion and shopping district, close to Union Station, and just 40 minutes from Pearson International Airport.  The Hilton Toronto features 600 well-appointed guestrooms and 22K sq. ft. of meeting space.   What will I be doing? Specifically, you will be responsible for performing the following tasks to the highest standards: Provides leadership and supports the team in achieving departmental goals and objectives Outlines all details of bookings in the form of banquet event orders and other reports so as to provide timely information to other departments regarding set up, purchasing and scheduling needs Provides sales support for team members at closing of potential business. Liaises with other department team members to communicate information and ensure customer satisfaction and hotel profitability Develops individual monthly production reports and monitors results in relation to goals Develops team members in career growth Builds strong relations with other hotel departments and team members Supervises Events team members, interviewing and hiring new team members Carries out appraisals, motivates team members, directs training and development of team members and disciplinary action when required Inspects function rooms and welcomes clients to ensure satisfaction and encourage repeat clientele. Prepares and customizes proposals, meeting client's needs and hotel's guidelines of profitability. Attends client set up and/or special events to ensure smooth running and introduce client to Banquets/Operations. Develops monthly and yearly banquet forecast and annual budget Analyzes banquet revenues daily to ensure revenue goals are met Conducts site inspections with clients, showing rooms, meeting space, food and beverage and recreation facilities Provides written and verbal communication to client regarding the management of their account. Prepares and customizes proposals/contracts, meeting client's needs and hotel's guidelines of profitability Determines the value or quality of business with Event Managers   What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Excellent oral and written communication skills Excellent organization skills Ability to work well under time pressure and/or demanding travel schedules Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners Ability to perform critical analysis Strong experience in hospitality forecasting, pricing and inventory control Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members Substantial operations/sales/catering leadership experience, preferably 3-5 years or more.   It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems Significant experience in revenue management or a similar analytical role Relevant degree, in business development or other relevant business field, from an academic institution  

Customer Success & Event Manager Client Services / Customer Success Brooklyn, NY Los Angeles, California Philadelphia, Pennsylvania Apply   Position at Community Brands Community Brands is a software company that helps organizations achieve social good. Through our technology, we help more than 100,000 associations, nonprofits, schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,000 employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk we offer too). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!   POSITION OVERVIEW A Customer Success Manager (CSM) is responsible for ensuring our Premium clients achieve and exceed their fundraising goals and objectives, which in turn ensures loyalty and a high rate of retention in our client base. You will achieve this goal by providing dedicated one-on-one support for clients to promote software adoption and onboarding strategies, delivering staff and volunteer training programs, best practices and insights that positively impact the non-profit client fundraising experience, and effective on-site management at clients' fundraising events. This includes regularly soliciting input and feedback on our products and services. Act as the primary point of contact during the preparation phase, leading to the successful execution of their fundraising events utilizing Community Brands products and services. Develop and maintain strong client relationship throughout the term of service, while exhibiting and demonstrating company vision and values - with the goal of achieving of best in class client satisfaction and increased client retention. If you are someone who thrives on the excitement of big events, has a passion for non-profits, can build consensus during difficult situations, are not afraid to act, and can be the face of our company to your non-profit clients, this job is for you.   KEY DUTIES Create customers for life Help our clients raise as much money as possible for their cause Identify and help clients implement strategies that increase revenue Ensure that Community Brands delivers an outstanding client experience Provide input as the voice of the customer by understanding their organization   RESPONSIBILITIES (Including but not limited to) Manage and run events on-site Ensure effective use of our software solutions Collaborate with clients to establish fundraising objectives and success criteria; Help them develop a plan to achieve those objectives Conduct periodic health-checks, using system tools, audits, and client interactions Demonstrate a high level of technical acumen, including the ability to coordinate and deliver compelling product/feature demonstrations Skilled in technology – computers and Internet , mobile devices, Apple products, CRM and MS Office applications Deliver quality service through pre-event coordination and logistical planning, on-site event management, and post-event follow up Act as the first point of contact for clients’ issues with the demonstrated ability to follow issues through to resolution The responsibility of managing the myriad of details of the client fundraising events that you oversee Develop a set of remediation steps to address issues, and assist client as needed Communicate information related to software features, new releases and changes to clients Train clients to effectively use Community Brands products and service to ensure high utilization Assist in the triage and resolution of client support issues Drive issue resolution using standard process/procedures in coordination with supporting resources Facilitate client advocacy and software enhancement requests through the appropriate channels Develop strong relationships with client stakeholders and assist in the collection of feedback via interviews, focus groups, and surveys as needed Serve as the voice of the client to inform the product roadmap and client-facing business Identify and cultivate client reference candidates for sales and marketing efforts Execute strategies that generate appropriate results for the following KPIs (subject to change): Product onboarding, adoption & usage rates Reference-able clients via testimonials and feedback methods Client satisfaction rates Software renewals rates Churn rates Maintain a balance between company policy and client benefit in decision making. Handle issues in the best interest of both client and company Adhere to all company policies, procedures, and business ethics; ensuring they are communicated and implemented within and throughout the team   QUALIFICATIONS Preferred 1-year event planning, business management, or client service experience Hospitality experience a plus Experience with complex organizations, or the nonprofit organization sector Strong detail orientation, negotiation skills, decision making, and communication/listening skills Calm under pressure and in stressful situations, highly developed sense of integrity, and commitment to client satisfaction Willingness and ability to travel, work events on weekends, and work in a global team of professionals Problem-solving skills; Ability to communicate clearly and professionally, both verbally and in writing Organization; Proven ability to plan logistically, take the initiative, build teams, and maintain client relations Demonstrate a passion for excellence with respect to treating and caring for clients Self-starting initiative and adaptability   KEY COMPETENCIES Composure                                 Thinking Clearly & Analytically Conflict Management                     Managing & Measuring Work Customer Focus                           Organizing and Planning Time Management                        Training, Coaching Decisiveness                              Identifying and Solving Problem Relationship Fostering                   Empathy   Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Job Title: Professor, Event Management   Competition #: 19-131   Campus: Waterloo   Department: School of Hospitality & Culinary Arts   Posting Date: Monday, March 4, 2019   Closing Date: Sunday, March 24, 2019 (midnight)   Vacancy Type: Academic-Full-time Description: Academic Full-Time New Position Responsibilities: Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario. As a preferred employer, Conestoga is committed to supporting the development and well-being of our employees through competitive salaries, a comprehensive benefits package and ongoing professional and personal learning opportunities that result in enhanced skills, shared successes, and an engaged college community. The School of Hospitality & Culinary Arts is currently seeking a qualified professional to join the Event Management Program team as a Professor. Under the direction of the Chair, the Professor is responsible for providing the delivery of curriculum, development of an effective learning environment for students, and academic leadership: Designing, updating, and delivering a variety of courses including project courses Defining, evaluating, and validating program and course learning outcomes Developing alternative delivery strategies, online course development and teaching as required Ensuring program and course curriculum are current, relevant, and reflective of best practices in the field Designing appropriate strategies and tools for facilitating and evaluating student progress and achievement Creating and maintaining a positive learning environment which supports the diversity of students’ cultures, educational backgrounds, and learning styles Participating in department, portfolio/school and college-wide activities/task groups as required Working in a collaborative, collegial manner both within the department and across the college Support applied research activities, including the identification and selection of potential projects Development of industry partnerships and collaboration with industry partners Fulfilling responsibilities as defined in the Academic Employees Collective Agreement   Qualifications: Bachelors’ degree in Hospitality or related field, specializing in Event Management Minimum ten (10) years recent experience in an event management capacity is required Designation CSEP, CIC or MPI required Previous post-secondary level teaching experience is an asset Experience with curriculum development is an asset Knowledge and experience of computer systems (e.g. Microsoft Office Suite) and educational technologies (e.g. D2L) is preferred Demonstrated exceptional presentation, communication, organizational, and interpersonal skills Demonstrated ability to work independently and collaboratively as part of an academic team Demonstrated ability to relate to learners and providing a positive learning environment to students working at different skill levels including international students and students requiring accommodation is an asset Strong commitment to academic excellence, student success, and ability to support Conestoga’s continuous quality improvement initiatives Strong relationships with industry contacts and network connections is an asset Successful applicants will be required to commence employment on August 6, 2019 to teach in the fall and winter semesters. Professors will also be required to attend the College Educator Development Program (CEDP) delivered at the Fanshawe Conference Centre in London, Ontario from Tuesday, August 13, 2019 to Thursday, August 15, 2019. #LI-POST   Apply Now Apply to this competition   We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources.

Catering Conference Services Manager  #19712 Toronto, ON   Property Name Kimpton Toronto Hotel Area of Interest Catering & Events Alternate Posting Locations 4181-Kimpton Toronto Hotel   Job Snapshot   KIMPTON SAINT GEORGE TORONTO Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. What you get to do: To ensure the success of Conference Groups, serving as the liaison between the hotel operating departments and the client. The Conference Services Manager must strive to achieve a balance between service and the profitability of the organization. Through efficient management of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees and other applicable fees. The design and management of conference logistics must include labor saving measures, as applicable. To effectively communicate and coordinate all aspects of conference planning, to include menu selling and all other detail aspects of conference planning. Further, to ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of the attendees. Your day-to-day: Coordinates meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary. Coordinates menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the needs of the client. In coordination with the Group Coordinator, obtains Conference rooming lists, monitors cut-off dates, obtains rooming lists by the due date and in accordance with the sales contract. Assists conference clients with off-premise (hotel) details as they may affect the hotel service delivery, such as floral concerns, motor coach requests, limousine requests, exhibit decorator requests, entertainment referrals, golf or sports arrangements, spousal programs, motor coach arrival/departure patterns, while informing all supporting hotel departments and maintaining the integrity of the hotel physical plant. All arrangements are to be assessed the appropriate charges to ensure that the hotel receives a fair share of revenue in relationship to the expenditure of time and labor. Obtains the appropriate approval of the Director of Catering for all purchases, rental or leasing of equipment or supportive requirements of conference groups prior to and in advance of the actual date of use. Maintains accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities. Utilizes the office file system, trace system and general office systems in accordance with the current policies and procedures. Completes all special projects as assigned by the Director of Catering in a timely manner, while meeting the specified objectives of the assigned project. Maximizes the hotel's revenue potential by assessing/monitoring room rental fees, electrical charges, telephone charges, box delivery/storage fees, service fees and other revenue-generating factors in accordance to the sales contract and with regard to hotel policies. Submits all conference menus, conference profiles, and event orders to the Director of Catering for review and signature, prior to issuance. Keeps the Director of Catering promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate. Maintains flexible hours to accommodate customer needs, due to the cyclical nature of the hospitality industry. Conference Services Managers may be required to work varying schedules to reflect the business needs of the hotel. ADMINISTRATIVE RESPONSIBILITIES : Schedules appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a Pre-Conference Meeting for the operational departments. Adheres to all organization polices, procedures, guidelines, as set forth by the human resources department. Prepares detailed CONFERENCE PROFILES ( Resumes ) for conferences that are comprehensive and issued in a timely manner (no less than five working days prior to the group arrival date). Provides an accurate CONFERENCE PROFILE that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures. Prepares a comprehensive POST CONFERENCE REPORT on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc. Types contracts, banquet event orders, reports, correspondence as may be required. Maintains accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate. Participates in the department forecasting procedure, compiling accurate (margin of 3%) and timely reports. Reviews all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel. Specific experience we're seeking: Must have extensive knowledge of Food and Beverage etiquette, guest relations and service standards. Experience in Catering Sales/Conference Management. Ability to read, write and speak English fluently to interact with clients. Ability to analyze client needs and negotiate pricing and client requests. Basic mathematical skills that may be required to complete reports. Ability to work under time pressures and extensive hours. Interpersonal skills to provide overall guest satisfaction. Emulates the Kimpton Culture . Performs other duties as requested. Maintains professional standards of dress and grooming which reflect a professional image. Refrains from accepting gratuities or incentives from vendors or suppliers that provide potential services to the hotel. DESIRABLE QUALIFICATIONS : Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school and college undergraduate degree preferred.