City of Brampton Brampton, ON, Canada
Mar 16, 2018Full time
VENUE COORDINATOR Posted Date (3/15/2018 8:50 AM) Job ID 2018-4659 Job Location CA-ON-Brampton # Positions 1 Job Type Full Time Job Industry Entertainment, Performing and Fine Arts, Government and Public Sector Career Level Experienced, Management Years of Experience 3 Job Description COORDINATOR, VENUE Reference #: 102855 As a key member of the Performing Arts Commercial Operations team, this individual will make a unique contribution to Brampton's artistic community by providing guidance and support to rental clients throughout the event planning process. The successful candidate must be committed to excellence in customer service, and ensuring that clients have the tools to thrive. AREA OF RESPONSIBILITY: Reporting to the Supervisor, Commercial Operations and working closely with the Manager, Theatres, this role is responsible for the effective and efficient coordination and delivery of all rentals at the City of Brampton Performing Arts Venues. This includes coordinating bookings, ensuring high-level customer service and liaising with rental clients to fulfill all logistic needs. Planning and Oversight of Rental Business. Serves as primary contact between rental clients and the City of Brampton Theatres. Lead tours of the facilities with potential clients. Works with the Rental Clerk to create, manage and execute rental contracts. Assist promoters, clients and user groups with planning and organizing events; guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures. Meets with clients to determine timelines and required preparations for rental events and productions. Works closely with Technical Stage Hand to determine technical requirements including client expectations for lighting, sound, rigging, stage arrangement, equipment and production crew. In conjunction with operational teams, fulfil the specific needs of each client, which may include: recommending and/or hiring third party services, renting/ recommending additional equipment, problem solving any scheduling, technical and front of house challenges. Keeps clients informed as to the status of deadline schedules, including but not limited to, event plan submissions, set-up specifications, insurance requirements, ticketing and other relevant details. Monitors events, maintaining close contact with clients and facility staff to ensure successful events. Follows up on all client requires, concerns and problems. Attends appropriate planning, organization and other event and facility meetings Administrative and Financial Oversight. Implement and monitor policies and procedures as they relate to the Rental Program. Ensures adherence to all relevant health and safety, administration and organizational policies and applicable legislation to maintain a safe working environment with City theatres and related facilities. Promote rental program and meet usage and revenue targets. Works with Rental Clerk to prepare cost estimates and assists with invoices relating to events and final billing. Provides input into changes and establishment of rates and fees. Monitor facility usage and prepare reports as needed Networking. Maintains current and establishes new relationships with local organizations/ clients. Develop meaningful, long-term relationships with music, comedy, theatre, and corporate presenters and organizations to grow rental business and retain clients. Maintain industry networks and benchmark operational and administrative best practices. Communication and Supervision. Supervises Clerk responsible for the Rental Portfolio. Oversee and provide direction to the operations, front of house and technical staffs on the day of the event in conjunction with the area Supervisor. Serves as on-site supervisory staff for rental events. Provides clear, concise and timely communication of detailed requirements to operational departments for execution of rental event details. Assists in scheduling operational set-ups to provide equipment or service needs. Monitors and supervises facility set-up when necessary. SELECTION CRITERIA: Post-secondary degree or diploma in Arts Administration, Event Management, Hospitality Management, Technical Production or related field Minimum 3 years related experience in a theatre environment, with proven experience in events, technical production or venue management Experience supervising full-time and part-time staff and volunteers Demonstrated ability to interact effectively with internal and external clients Knowledge of effective management and scheduling techniques used in multi-use theatrical facilities Understanding of audio, lighting, staging, video and other production fundamentals A professional demeanour with excellent communication skills Proven track record of driving sales and identifying new revenue streams Flexibility to work irregular hours, including evenings and weekends Exciting things are happening at the City of Brampton. To hear more of what our employees have to say, watch our Join Our Team Video . For some insight on Brampton’s future watch our Planning Vision Video by renowned Planner Larry Beasley. ** Various tests and/or exams may be administered as part of the selection criteria. **Starting Salary: $77,201.00/yr Job status: Permanent Job Type: Non-Union Applications must be received by: March 30, 2018 Alternate formats will be provided upon request. If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment or via www.workopolis.com quoting reference #102855 by March 30, 2018 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition. The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.