National Association of Convenience Stores Alexandria, VA, United States
Apr 19, 2017Full time
Exhibit & Member Services Coordinator This full-time position is responsible for cultivating and maintaining relationships with suppliers in the convenience and fuel retailing industry by providing effective and efficient customer service to support a “Top 50” international trade show. Responsibilities Exhibit Operations & Sales Support a. Coordinate the administrative functions of exhibit sales invoicing and collections, updating relevant databases, coordinating communications through confirmation letters and bulletins b. Lead sales and logistics for New Exhibitor Area (~200 companies) c. Service confirmed exhibitors by answering questions via e-mail, phone and on-site d. Coordinate customer support needs with various exhibit service providers and vendors e. Represent NACS and participate in tradeshows and industry events Member Recruitment and Retention a. Identify and cultivate relationships with current and prospective members b. Coordinate the administrative functions of membership sales invoicing and collections, updating relevant databases, coordinating communications through confirmation letters and bulletins c. Assist with membership renewal campaign d. Assist with committee application process and meeting preparation e. Supplier registration management for CEO Industry Update Luncheons Additional Duties a. Coordinate production of exhibitor service manual and collection of insurance documentation for exhibitor-appointed contractors b. Web content management for all exhibit related functions c. Coordinate other exhibit and membership projects as assigned Qualifications Enjoy a high level of customer interaction; employ strong attention to detail; possess strong organizational and time management skills; proven sales and customer service abilities Possess a working knowledge of Microsoft Office, netFORUM and Map Your Show software preferred Have a desire to learn, grow and work in a team environment Cultivate strong and lasting relationships with staff, clients, and business partners If interested, please submit cover letter and resume to Leigh Walls at firstname.lastname@example.org or NACS, 1600 Duke Street, Alexandria, VA 22314.