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Experience Manager Dallas, Texas Advertising/Marketing/Public Relations November 21, 2019   COMPANY OVERVIEW For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 20 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com and LastCall.com.  Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands. Overview: We are looking for an energetic, strategic, and creative person to join a dynamic team that will drive our business forward! The VIP Private Client Experience Manager will be responsible for planning and executing a variety of luxurious client experiences, traveling to host clients for events and special dinners, strategic planning to ensure ROI, and lead the 43 store team Experience Leaders in selecting the appropriate client for each experience. This individual will be a key member of an agile team that will focus on developing customer experiences that drive top line sales for NMG while building stronger relationships between the customer and the store team.      This position will: Work on a cross functional team of Retail Experience Leaders, Senior Executives, Merchants, store leadership teams, and Marketing.  (The position reports to the Senior Manager of VIP Private Client Experiences) Require a lot of travel (60-70% travel required), including international travel Be based out of Dallas, Texas Require the ability to work with brand partners to create one of a kind exceptional experiences for the top NM client base.    Job Requirements Experience in luxury and fashion required Experience with the customer journey / experience   Customer-first mentality Strong tactical problem-solving, proven cross-functional leadership, and a bias for action. Strong project management with the ability to manage, implement and analyze various initiatives in a fast-paced environment Great organizational and interpersonal skills with the ability to disseminate ideas and findings to all levels Demonstrate strategic thinking and ability to bring innovation and leadership Prior exposure to agile operating models and cross- functional teams is a plus Familiarity with Microsoft Office BA/BS degree with 4+ years in marketing / luxury fashion