Canadian Blood Services Guelph, ON, Canada
Mar 07, 2019Full time
Event Coordinator Tracking Code 8436-239 Job Description Join Canada’s lifeline! We are seeking a Temporary Full-Time Event Coordinator based in Guelph , with knowledge of and contacts in the Guelph and Kitchener-Waterloo areas! Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues. In this role you will be responsible for planning and coordinating blood donor clinics and blood donor recruitment events to achieve collection targets within the assigned territory. You will also develop positive relationships with donors, the local community, site contacts and Canadian Blood Services staff to plan and execute collection events in accordance with all regulatory requirements and Canadian Blood Services policies, procedures and practices. You will work in partnership with the Territory Manager, Volunteer Resources and Regional Demand Planning to ensure the territory achieves targets. Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living. Donor Recruitment and Retention: Implements national strategies to facilitate retention of donors at the event level Coordinates in-clinic activities in support of national campaigns and events In conjunction with regional teams, resolves internal and external customer service issues Responds to donor comments and inquiries in clinic and as forwarded by donor feedback Evaluates all clinic events including collection results, clinic flow and appointment template and provides information to territory leads Identifies opportunities, plans, and executes donor recruitment and registration events including What’s Your Type? events Monitors event activities related to donation experience and identifying gaps in customer service and develops and implements strategies to address donor needs Planning : Assists in the development of the annual clinic schedule for assigned territory targets, leveraging market potential to meet collections targets and to build donor base. Reviews with Regional Demand Planning resource Develops and maintains ongoing relationships with clinic site contacts and the community Attends clinic/event planning meetings as required Creates and maintains updated copies of all event agreements Maintains a detailed territory plan which includes promotional/events calendar Coordinates and executes in-clinic promotional events Coordinates event site inspections according to Operating Procedures as required Works with administrative staff to maintain timely and accurate clinic/event information on the Event Scheduling System database and completes other documentation or reports as required Monitors and analyses clinic appointment progress and other clinic data to work with territory leads and demand planners to determine strategies required to meet collection targets Ensures that Appointment Management System (AMS) templates are created in a timely manner that includes appropriate rates for walk in, no show, cancellation and deferrals Works closely with DSR Supervisor and National Contact Centre to maintain timely and accurate clinic/event information updates during sudden clinic changes/closures, and when donor displacement services are required. Documentation or reports as required Maintains relationship with clinic staff and communicates necessary information on special events, promotions and any other in-clinic activities Required Skills Post-secondary level education in a relevant discipline from a recognized academic institution; degree or diploma in Business Administration, Public Relations or Event Management preferred Community development and/or event management as well as social media experience Effective communication and interpersonal skills, being able to exercise sound judgment, tact and discretion when dealing with others Strong organizational and time management skills Strong analytical skills coupled with effective problem solving and decision-making abilities Ability to develop and maintain professional working relationships with departmental staff, management, customers and the general public Creativity, enthusiasm and a strong commitment to operating within a team environment that is rapidly changing Motivated to succeed, ability to think outside the box and deliver results Valid driver’s license and exclusive access to a vehicle is required Must be available to work outside of normal business hours We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted. Job Location Guelph, Ontario, Canada Employment Status Temporary Full-Time Application Deadline 2019-03-19 Classification Non-union Grade 6 This position is open to Internal and External Applicants Additional Information This is a Temporary Full-time position with an expected end date of August 31, 2020.