Galt House Hotel Louisville, KY, USA
Apr 12, 2019Full time
Event Services Manager Job Locations US-KY-Louisville Posted Date (4/11/2019 1:33 PM) ID 2019-2555 # of Openings 1 Category Convention Services Overview The Galt House Hotel - A legendary destination among hotels in the city. As Louisville’s only waterfront hotel, the Galt House Hotel is quite simply the best place to find a unique and authentic experience in our exciting city. Sip some bourbon while taking in spectacular views of the Ohio River. We are just a shot away from Whiskey Row, where you immerse yourself in the history of Kentucky’s native spirit. Explore world-renowned cultural encounters at nearby Museum Row, featuring icons such as Muhammad Ali and Louisville Slugger. Delight your palette with mouthwatering culinary tastings in our top-rated restaurant scene. The Galt House Hotel, the Heart of Louisville, is in the center of it all. The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the city’s best fitness center; and six retail outlets. We are currently hiring a motivated, energetic and passionate Event Services Manager, with exceptional guest services skills, who will be responsible for Client Relationship Management. Will establish rapport and entertain meeting planners while promoting hotel facilities and services. Will coordinate and host Site Inspections, Planning Meetings, Pre-Convention Meetings as outlined in Convention Services departmental guidelines. The ideal candidate will have the flexibility to occasionally work outside of normal business hours including some nights, weekends and holidays. Responsibilities Will coordinate all logistical details once the group is made definite by Sales, including but not limited to transportation, guest rooms, conflict resolution, event times, equipment, menus, payments, credit applications/direct bills have been approved, VIP services, etc. Details and produces required documents such as Banquet Event Orders (BEO’s) and Resumes for entire hotel operation in a timely manner by discovering the maximum amount of specific convention information to mitigate changes during on-site execution of program. Ensure all essential communication is appropriately recorded into Delphi including but not limited to correspondence regarding billing, meeting room rental, and changes in Function Space. Prepare post-convention reports. Work together with other departments within the hotel to provide quality service to customers ensuring client satisfaction of all assigned conventions as measured by pre and post event survey data (Meeting Scope) to maintain a convention discipline standard of 93% or better annually. Host definite clients visiting the hotel to include customer entertainment such as dining in hotel restaurants and/or touring the hotel. Qualifications 2-4 years of management experience required. Previous experience in Convention Services preferably in a convention hotel. Excellent computer skills including Daylight Sales/Catering software system experience. Must have excellent written and verbal communication skills. Must meet the demands of a fast paced environment with the ability to multi-task. Must be able resolve problems with internal and external customers. Must project a professional appearance. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Competent at working independently on recurring projects The Galt House Hotel offes a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.