Hyatt Louisville, KY, USA
Nov 04, 2019Full time
EVENTS COORDINATOR Hyatt Regency Hyatt Regency Louisville 311 South Fourth Streetundefined Louisville KY 40202 Posted: Nov 1, 2019 Summary As an Events C oordinator , you will fill a support role to coordinate arrangements for catering/banquet services to groups with meeting room and catering needs, and overseeing the servicing of clients in the meeting market. Assist Director of Sales & Events, Event Sales Managers, and Event Planning Managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales and events team. The ideal candidate will: Be incredibly friendly, customer centric, love to smile and have FUN in a team environment. Meet and exceed customer expectations by ensuring the department provides the highest standard of customer service and teamwork through a Yes I Can! attitude and behaviors. Have experience in sales, events or hotel operations and have knowledge of the local area. *** Special consideration will be given to those who exhibit a proven track record of exemplary sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, and guest and employee centric management practices.*** Plan, upsell and detail events with clients fitting the 30/60/90 meeting market including: verification and modification of space requirements, times, equipment, menus, themes, decorations, etc. Work with Catering Managers to detail events and update banquet event orders (BEO’s). Qualify incoming calls and determine which Sales or Catering Manager should be given the sales lead for follow-up with the client. Prepare all outgoing communications including BEOs, thank-you letters, apology letters, proposals and contracts, and corporate welcome letters as requested by Catering Managers and deemed necessary for the 30/60/90 meeting market Organizes information requested by Director or Manager for use in meetings and compiles data in an easily interpreted format. Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Maintain accurate records of business operations including but not limited to Develop and maintain client relationship and repeat business. Provide a service culture that generates positive event satisfaction, sustained revenue achievement, excellent internal communications and team participation. Handles special assignments/projects as requested by Director and management. Provides a professional image at all times through appearance and dress. Note: Other duties as assigned by supervisor or management Benefits for Full Time Employees Medical, Dental, and Vision Coverage 401K retirement plan Short and Long-Term Disability Income* Term Life and AD&D Insurance Vacation PTO & Holiday/Sick PTO Employee Assistance Program *Specific plans for specific positions This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.