The New School
New York, NY, USA
Manager, Event Services
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply Now link/button.
The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including gender identity and expression), pregnancy, sexual orientation, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
Manager, Event Services
New York City
CA/Marketing & Communication
Public Programs have played a significant role in the history of The New School, an educational institution built on the promise of fostering dialogue and creative expression in the service of social progress. The New School continues its legacy today by offering a robust calendar of over 1,300 events a year. They are an important part of the mission of the university as well as a strong competitive advantage. Based within Strategic Marketing, the Public Programming department’s mission is to raise the profile of the university and engage target audiences by providing leadership and strategic oversight in attracting, developing, implementing, and promoting high value public programs and events. The department requires a highly collaborative approach, working on a daily basis with other departments in Marketing and Communication as well as across the entire university on public programs’ business and operations, content creation, communications and awareness building.
The Manager, Event Services is an integral part of the Public Programming and the Strategic Marketing teams, responsible for ensuring events and public programs that take place at the university bring maximum value to the university and play a positive role in helping the university achieve its business and marketing goals. As a first point of contact for the university community for public program and event proposals, the Manager, Event Services position demands a proactive, service-oriented approach, and the ability to manage conflicting needs and interests with diplomacy. Through his/her thoughtful guidance and effectively planned communication and outreach, the Manager not only keeps university staff and faculty in the know but also inspired to do what is in the best interest of the departments, schools and the university. The manager supervises the work of the role of Event Systems Analyst, leading this position to provide analysis, produce reports and make recommendations for projects and initiatives that will improve efficiency, effectiveness and impact of our work. As a public programs advocate, s/he helps generate enthusiasm for university public programs and pave the way for departments to build beneficial relationships with internal and external partners and target audiences, and to positively impact audience impressions at events. A natural relationship-builder with a can-do attitude, s/he must constantly evaluate current systems and processes and continually work to make improvements for the department and the university—an attitude that reflects a sense of responsibility, service and leadership, and the energy to match The New School’s spirit of constant innovation.
• Develop and lead the implementation of the strategic projects that increase the value of public programs and event partnerships.
• Develop and communicate best practices and protocols for planning and implementing public programs, including, but not limited to, space use, AV, facilities, catering, security and videography requests, event promotion, and partnerships. Lead change and mainstream new processes.
• Develop and lead one-on-one and group working sessions and trainings for faculty and staff on creating high value and successful events and provide leadership and guidance to attendees at these sessions.
• Analyze current public programs operations, processes, and policies and spearhead the implementation of changes in support of the university’s business and marketing goals. Ensure effective collaboration with relevant departments such as Buildings/s Facilities, Security, and General Counsel.
• Oversee process of partnering and negotiating with external organizations. Execute Partner Agreements for submittal to General Counsel.
• Manage the high volume of public program and event proposals and requests. Recommend and lead improvements to the process.
• Identify and assign space for public programs and events. Consult on and troubleshoot event needs with faculty and staff and create a culture of high-quality service.
• Identify opportunities to improve operations and to utilize the space reservation software, 25Live, and work collaboratively with the Registrar’s Office, co-owner of the system, on implementing changes.
• Supervise the work of the Event Systems Analyst to provide data-driven guidance for all aspects of Public Program initiatives, develop reports, and write executive summaries.
• Evaluate and report on public program space use and the implications of course scheduling and building changes.
• Research and report on best practices and standards from other universities and synthesize information into clear recommendations and/or guidance.
• Track and report on the results of all Event Services initiatives.
• Contribute to the development of the Public Programs Annual Report and to the Strategic Plan. Provide recommendations and insights.
S/he will also assist the Senior Director, Public Programs Strategy, Partnerships and Events with the following: • Other duties, as assigned, that improve the success of individual public programs and of the marketing, communications and operations of New School public programs.
• Provide strategic insights on market research projects.
• Serve as an advocate for Public Programs, representing the department at select university events.
• Excellent written and oral communication and interpersonal skills, with strength in handling difficult conversations with diplomacy and ease
• Ability to take control of difficult situations by anticipating problems and proposing alternatives and solutions
• Positive, constructive attitude with a drive to provide exemplary customer service to internal and external constituents
• Experience in higher education and with academic information systems
• Excellent organizational and problem-solving skills and attention to detail
• Ability to keep track of high volume of requests, requirements and deadlines
• Knowledge of space scheduling software, Microsoft Word and Excel
• Initiative and ability to work independently
• Bachelor’s degree required
• Knowledge of CollegeNet’s 25Live (or R25) scheduling software
Marketing & Communication
Open Until Filled