Comcast Spectacor, the ultimate hospitality firm in the live sports and entertainment industry, is a proven leader with expertise across a wide range of disciplines including professional sports, entertainment and event management that impacts millions of fans around the world. The company was founded on a pioneering vision to revolutionize our industry and that entrepreneurial spirit continues to breed unprecedented success to this day.

Comcast Spectacor Hamilton, ON, Canada
Aug 03, 2018
Full time
Manager, Event Services Location CA-ON-Hamilton   Job ID 2018-3598 Group Spectra - Venue Management Location Name Spectra VM - First Ontario Centre & Hamilton Place Category Security Type Regular Full-Time Overview Event Services & Security Manager is responsible for managing all departmental activities pertaining to Event Services Staff, Event Security, Police, and Medical staffing.  The Event Services & Security Manager is also accountable for providing a safe and enjoyable environment for guests and staff. Responsibilities Develops, maintains and implements all training activities for part time Event Services employees within the department Participate in formulating, administrating and developing policies and long- range goals/objectives for the Event Services team Prepare staffing estimates and complete settlement bills for accounting when necessary Creating and managing part time staff schedules Completing payroll for part time staff Implement disciplinary procedures with staff as needed as per the building’s policies and procedures. Provide excellent customer service assistance to internal and external clients Coordinate event security with the various show promoters, exhibitors and sub-contractors working events at the facilities Liaison with the local Police Department and medical provider Keep accurate records on all matters concerning subordinates Maintain and control inventory of all department uniforms and event equipment   Conducts shifts briefings with staff providing necessary information Oversee all event staff, event security, medical and police during events at both facilities Address customer complaints and appropriately deal with “unruly “people Qualifications Bachelor’s Degree in a related field from an accredited college/university Minimum 5 years of customer services experience Minimum 2 years supervisory experience in a similar field Ability and willingness to work a flexible schedule including evenings, weekends and holidays Must demonstrate ability to function in a fast paced, high pressure environment Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives Proficient computer skills SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER