Marriott International, Inc.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Marriott International, Inc. Arlington, VA, USA
Oct 16, 2019
Full time
Mgr-Meetings & Special Events   Apply   Posting Date  Oct 15, 2019 Job Number  19144555 Job Category  Event Management Location  The Ritz-Carlton, Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States  VIEW ON MAP Brand  The Ritz-Carlton Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.   CORE WORK ACTIVITIES   Assisting in Managing Meetings and Special Events Operations and Budgets • Researches and analyzes new products, pricing and services of competition. • Assists in apprising property of all groups that will impact property operations. • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.   Managing Profitability • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. • Creates opportunities to upsell during event planning. • Assists in managing department controllable expenses to achieve or exceed budgeted goals.   Ensuring Exceptional Customer Service • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Ensures employees understand expectations and parameters. • Strives to improve service performance. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.     The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  
Marriott International, Inc. Marina del Rey, CA, USA
Oct 11, 2019
Full time
Meetings and Special Events Coordinator (Full-Time)   Apply Posting Date  Oct 10, 2019 Job Number  19142214 Job Category  Food and Beverage & Culinary Location  The Ritz-Carlton, Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States  VIEW ON MAP Brand  The Ritz-Carlton Schedule  Full-time Position Type  Non-Management/Hourly Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. Job Summary   Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.   The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott International, Inc. Kissimmee, FL, USA
Oct 09, 2019
Full time
Manager Event Experience (NE) Posting Date  Oct 08, 2019 Job Number  19139723 Job Category  Event Management Location  Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States  VIEW ON MAP Brand  Gaylord Hotels Schedule  Full-time Relocation?  No Position Type  Management Start Your Journey With Us   Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.   JOB SUMMARY   Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liason to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.   CANDIDATE PROFILE   Education and Experience • High school diploma or GED; 3 years in the event management or related professional area. OR • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.   CORE WORK ACTIVITIES   Assisting in Event Operations • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. • Serves as meeting planning advocate and liason to all operational departments. • Assists with coordination of all convention group plans and catering needs with all required operational departments. • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. • Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post convention report and change logs. • Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary. • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. • Partners with Conference planning team to verify issues are identified and resolved. • Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. • Resolves potential meeting or room set issues proactively. • Utilizes available resources to meet client requests or resolve client issues. • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations. Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Coordinates and communicates event details both verbally and in writing to the client and property operations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the client experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.   MANAGEMENT COMPTENCIES Leadership •  Adaptability  - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. •  Communication  - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. •  Problem Solving and Decision Making  - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. •  Professional Demeanor  - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution •  Building and Contributing to Teams  - Actively participates as a member of a team to move the team toward the completion of goals. •  Driving for Results  - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. •  Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships •  Coworker Relationships  - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. •  Customer Relationships  - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. •  Global Mindset  - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability •  Organizational Capability  - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. •  Talent Management  - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise •  Applied Learning  - Seeks and makes the most of learning opportunities to improve performance of self and/or others. •  Business Acumen  - Understands and utilizes business information to manage everyday operations. •  Technical Acumen  - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o  Event Planning  - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o  Event Services  - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. •  Basic Competencies  - Fundamental competencies required for accomplishing basic work activities. o  Basic Computer Skills  - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o  Mathematical Reasoning  - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o  Oral Comprehension  - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o  Reading Comprehension  - Demonstrates understanding of written sentences and paragraphs in work-related documents. o  Writing  - Communicates effectively in writing as appropriate for the needs of the audience.     Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.