Scotiabank

Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific. We are dedicated to helping our 23 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of more than 88,000 employees and assets of $896 billion (as at October 31, 2016), Scotiabank trades on the Toronto (TSX: BNS) and New York Exchanges (NYSE: BNS).

Scotiabank Toronto, ON, Canada
Mar 20, 2019
Full time
  Meeting Coordinator, Conference Centre   Date: Mar 19, 2019 Location: Toronto, ON, CA Company:  Scotiabank     Requisition ID: 57260   Join the Global Community of Scotiabankers to help customers become better off. Purpose As the Meeting Coordinator- Conference Centre, you will be responsible for booking and planning events in the Centre, and developing strong relationships with Scotiabank Centre frequent clients. You will be responsible to ensure other departments involved in the execution of events (food service – Aramark, facilities, and technology) deliver the expected result at the expected time to the satisfaction of the clients. You will also be responsible for managing outside vendors required for events.   Accountabilities Contribute to customer satisfaction by ensuring executive events in the Scotiabank Centre are delivered on time, on budget, and to the highest level of service by: Meeting established standards and time frames when responding to inquiries from clients and demonstrating a thorough knowledge of the Scotiabank Centre physical premises, service, food & beverage & technical offerings. Providing strategic guidance on event planning to ensure client’s objectives are met for each event. Consult with client on audio-visual requirements, and provide recommendations to achieve event objectives with the least cost and best result using in-house capabilities whenever possible. Recommend appropriate food & beverage offerings to suit the event needs and budget, including customized menus when appropriate. Communicate event requirements to operating departments following the prescribed process. Providing client with cost quotation for bookings, using creative thinking to meet budget constraints wherever possible. Demonstrating impeccable judgment in accommodating guest requests on site. Reviewing meeting room, food & beverage & audio-visual set-up in advance of client arrival, and liaising with  operations teams to remedy any deficiencies Monitoring service levels provided by food & beverage provider and correcting immediately as required or escalating to the Director in the case of persistent issues. Following the conclusion of the event, collecting all necessary costs and processing client billing as prescribed by processes. Researching, and contracting external vendors to fulfill client event requirements where necessary, and managing external vendors while on site. Ensure highest and best use of the Scotiabank Centre by: Developing thorough knowledge of bank executive structure to allow for prioritization of bookings. Managing requests for space to maximize usage, and minimize labour required to change rooms Focus on the customer by: Ensuring all guests to the Scotiabank Centre (event hosts, executives, outside guests and Scotiabankers) are greeted appropriately and directed to the correct room Ensuring all feasible guests requests are accommodated in a polished, professional manner Identify improvements in services and processes by: Contributing ideas to improve customer service offerings on an ongoing basis. Developing and maintaining strong and open relationships with frequent clients in order to solicit feedback about needed improvements. Acting as a customer advocate to ensure existing processes are challenged to meet unique event needs where applicable.   Qualifications A degree in Hospitality or Event Management from a credited university or college with 1+ years of related experience, at an organization exhibiting first class service. Preference will be given to candidates with venue experience as well as event management experience. Excellent customer service record, and phone & personal etiquette, Excellent verbal and written communication skills, English fluency, French & Spanish verbal & written fluency an asset Able to work with minimal supervision and manage a diverse network of vendors, co-workers from other Scotiabank teams and contractors (Aramark, CBRE) Knowledge of MS Office (Word, Excel, Outlook, Access) Ability to plan and execute events with high level of accuracy Vendor and supplier management abilities, including the ability to influence key partners without official relationships Ability to assess client needs and provide creative, “thinking out of the box” solutions to meet event objectives with the parameters of the Scotiabank Centre capabilities Ability to assess and resolve issues and crises throughout an event Knowledge of bank senior executive structure and Scotiabank Centre booking parameters Ability to ask probing questions to determine a client’s needs and provide strategic advice, often to employees in more senior and/or executive roles   Additional Information As the successful candidate, you may be working any 8-hour shift between Monday to Friday 6:30am- 9pm. Please make sure to submit your resume and cover letter for the application.   Location(s):  Canada : Ontario : Toronto As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.