Canadian Blood Services

Canadian Blood Services manages the national supply of blood, blood products and stem cells, and related services for all the provinces and territories (excluding Quebec). We also lead an integrated, interprovincial system for organ donation and transplantation for all of Canada.

Canadian Blood Services Ottawa, ON, Canada
Mar 13, 2019
Full time
Event Coordinator Tracking Code 8458-239 Job Description     Join Canada’s lifeline!   We are seeking an  Event Coordinator  to join our team in Ottawa .    Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.   In this role you will be responsible for planning and coordinating blood donor clinics and recruitment events to achieve collection targets within the assigned territory. You will also develop positive relationships with donors, the local community, site contacts and Canadian Blood Services staff to plan and execute collection events in accordance with all regulatory requirements and Canadian Blood Services policies, procedures and practices. You will work in partnership with the Territory Manager, Volunteer Resources and Regional Demand Planning to ensure the territory achieves targets.   Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living.   Donor Recruitment and Retention:   Implements national strategies to facilitate retention of donors at the event level Coordinates in-clinic activities in support of national campaigns and events In conjunction with regional teams, resolves internal and external customer service issues Responds to donor comments and inquiries in clinic and as forwarded by donor feedback Evaluates all clinic events including collection results, clinic flow and appointment template and provides information to territory leads Identifies opportunities, plans, and executes donor recruitment and registration events including What’s Your Type? events Monitors event activities related to donation experience and identifying gaps in customer service and develops and implements strategies to address donor needs   Planning : Assists in the development of the annual clinic schedule for assigned territory targets, leveraging market potential to meet collections targets and to build donor base. Reviews with Regional Demand Planning resource Develops and maintains ongoing relationships with clinic site contacts and the community Attends clinic/event planning meetings as required Creates and maintains updated copies of all event agreements Maintains a detailed territory plan which includes promotional/events calendar Coordinates and executes in-clinic promotional events Coordinates event site inspections according to Operating Procedures as required Works with administrative staff to maintain timely and accurate clinic/event information on the Event Scheduling System database and completes other documentation or reports as required Monitors and analyses clinic appointment progress and other clinic data to work with territory leads and demand planners to determine strategies required to meet collection targets Ensures that Appointment Management System (AMS) templates are created in a timely manner that includes appropriate rates for walk in, no show, cancellation and deferrals Works closely with DSR Supervisor and National Contact Centre to maintain timely and accurate clinic/event information updates during sudden clinic changes/closures, and when donor displacement services are required. Documentation or reports as required Maintains relationship with clinic staff and communicates necessary information on special events, promotions and any other in-clinic activities   Required Skills Post-secondary level education in a relevant discipline from a recognized academic institution; degree or diploma in Business Administration, Public Relations or Event Management preferred Community development and/or event management as well as social media experience Effective communication and interpersonal skills, being able to exercise sound judgment, tact and discretion when dealing with others Strong organizational and time management skills Strong analytical skills coupled with effective problem solving and decision-making abilities Ability to develop and maintain professional working relationships with departmental staff, management, customers and the general public Creativity, enthusiasm and a strong commitment to operating within a team environment that is rapidly changing Motivated to succeed, ability to think outside the box and deliver results Valid driver’s license and exclusive access to a vehicle is required Must be available to work outside of normal business hours   We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted. Job Location Ottawa, Ontario, Canada Employment Status Regular Full-Time   Application Deadline 2019-03-25   Classification Non-union Grade 6   This position is open to Internal and External Applicants   Additional Information N/A
Canadian Blood Services Ottawa, ON, Canada
Mar 11, 2019
Contract
Marketing Coordinator Tracking Code 8425-239 Job Description   Join Canada’s Lifeline!   We’re seeking a Marketing Coordinator to join our donor relations division in Ottawa. In Donor Relations, we develop and deliver best practices to help us attract, engage and retain donors. We engage donors to ensure that we deliver exceptional care and service throughout their donation experience.   We are seeking a dynamic, driven, and innovative candidate committed to showing donors care and respect. This role is responsible for facilitating our national donor recognition program including our donor milestone cards and our regional and national Honouring Canada’s Lifeline events. This role also supports tactics driving donor recruitment and retention by facilitating our comprehensive donor experience feedback management program.   Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Required Skills Education and Experience: A university degree in Business Administration, Marketing or related field from a recognized academic institution. Five to eight years of related experience in external customer-facing marketing/sales and customer service support. At least one to three years of related experience in external customer communications or an equivalent combination of education and experience. Related sales and account management or community/corporate development. Experience in communicating to an employee audience. Familiar with process mapping and process development to help us better attract, interact, and retain donors. Experience in event management. Capability in research for competitive analysis and benchmarking in other industries. Knowledge of best practices in customer service and delivering customer value. Knowledge of sales environments and sales processes.   Additional skills and competencies: Exceptional written and verbal communication skills to develop and review content. Demonstrated analytical, problem solving, creativity and organizational skills. Detail-oriented. Excellent organizational and time management skills with the ability to manage competing priorities. Open-minded and challenge the status quo. Remain flexible and embrace changes in direction. Social media savvy. Ability and initiative to work independently as well as part of a team, oriented towards teamwork. Ability to interact with diverse cultures, multi-disciplinary (different levels) groups and handle sensitive issues with diplomacy. Bilingual oral French skills are an asset. Job Location Ottawa, Ontario, Canada Employment Status Temporary Full-Time Application Deadline 2019-03-22 Classification Non-union Grade 6 This position is open to Internal and External Applicants Additional Information This is a temporary position with an expected end date of March 31, 2020.