Canadian Blood Services

Canadian Blood Services manages the national supply of blood, blood products and stem cells, and related services for all the provinces and territories (excluding Quebec). We also lead an integrated, interprovincial system for organ donation and transplantation for all of Canada.

Canadian Blood Services Burlington, ON, Canada
Sep 10, 2018
Full time
Event Coordinator Tracking Code 8024-239 Job Description Do you want to work in a dynamic, fast-paced, innovative organization? Are you excited about working with a dedicated community who makes a real difference in the lives of Canadians by recruiting blood, stem cell, cord blood and organ, eye and tissue donors? Do you want to help save lives every day?  Then this job is for you.   Canadian Blood Services is a collaborative community of donors, volunteers, health care professionals, employees and corporate partners committed to saving and improving the lives of Canadians.   We are currently seeking a  Full-Time Event Coordinator join our team based in  Burlington.   The Event Coordinator is responsible for planning and coordinating blood donor clinics and blood donor recruitment events to achieve collection targets within the assigned territory.  The Event Coordinator develops positive relationships with donors, volunteers, the local community, site contacts and Canadian Blood Services staff to plan and execute recruitment and collection events in accordance with all regulatory requirements and Canadian Blood Services policies, procedures and practices.  The incumbent works in partnership with the territory manager, volunteer resources, and regional demand planning to ensure the territory achieves targets. This position will have a strong focus on building donor recruitment in Burlington  and Hamilton areas.    Planning: Coordinates the development of the annual clinic schedule for assigned territory targets, leveraging market potential to meet collections targets and to build donor base.  Reviews with Regional Demand Planning resource. Develops and maintains ongoing relationships with clinic site contacts and the community Attends clinic/event planning meetings as required Creates and maintains updated copies of all event agreements Maintains a detailed promotional/events calendar for each site Coordinates and executes in-clinic promotional events Coordinates event site inspections according to Operating Procedures as required Works with administrative staff to maintain timely and accurate clinic/event information on the Event Scheduling System database and completes other documentation or reports as required Monitors and analyses clinic appointment progress and other clinic data to work with territory leads and demand planners to determine strategies required to meet collection targets In consultation with Resource management support ensures that Appointment Management System (AMS) templates are created in a timely manner that includes appropriate rates for walk in, no show, cancellation and deferrals Works closely with DSR Supervisor and NCC to maintain timely and accurate clinic/event information updates during sudden clinic changes / closures, and when donor displacement services are required. Documentation or reports as required Maintains relationship with clinic staff and communicates necessary information on special events, promotions and any other in-clinic activities.   Donor Recruitment and Retention: Implements national strategies to facilitate retention of donors at the event level In conjunction with regional volunteer staff, ensures volunteers are engaged in clinic events Works closely with Supervisor, Donor Services Representatives to support implementation of re-booking strategies Coordinates in-clinic activities in support of national campaigns and events In conjunction with regional teams resolves internal and external customer service issues Responds to donor comments and inquiries in clinic and as forwarded by donor feedback. Evaluates all clinic events including collection results, clinic flow and appointment template and provides information to territory leads Identifies opportunities, plans, and executes donor recruitment and registration events including What’s Your Type? Events and OneMatch Events. Monitors event activities related to donation experience and identifying gaps in customer service and develops and implements strategies to address donor needs.   Required Skills Required Skills Post-secondary level education in a relevant discipline from a recognized academic institution; degree or diploma in Business Administration, Public Relations or Event Management preferred. Community development and/or event management (3 years full time). Working in a not-for-profit and/or regulated environment. Effective communication and interpersonal skills, being able to exercise sound judgment, tact and discretion when dealing with others. Strong organizational and time management skills, being able to manage multiple tasks and competing priorities within short timelines. Strong analytical skills coupled with effective problem solving and decision making abilities. Ability to develop and maintain professional working relationships with departmental staff, management, customers and the general public. Creativity, enthusiasm and a strong commitment to operating within a team environment that is rapidly changing. Motivated to succeed, ability to think outside the box and deliver results. Valid driver’s license and exclusive access to a vehicle is required. Must be available to work outside of normal business hours. Knowledge of and connections within Burlington and Hamilton areas. Job Location Burlington, Ontario, Canada Employment Status Regular Full-Time   Application Deadline 2018-09-19   Classification Grade 6   This position is open to Internal and External Applicants   Additional Information There is 1 Regular Full-Time position available in Burlington