At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Hotels & Resorts Washington, DC, USA
Dec 05, 2018
Full time
Executive Meeting Manager Primary Location : United States-Washington-The Fairmont Washington, D.C. Employee Status : Regular        Executive Meeting Manager If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C., Georgetown. The position is responsible for small group and catering inquiries. The Executive Sales Manager is responsible for meeting/exceeding their room night goal targets, as well as, room rental targets and food & beverage requirements as outlined by the Director of Group Sales and Director of Catering.   Hotel Overview:   Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, The Fairmont Washington, D.C. offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.     Summary of Responsibilities: As a member of the Catering and Conference Services team of Fairmont Washington, D.C., Georgetown, the Executive Meeting Manager must have a strong background in Conference Services and Catering Management in the corporate market.  The manager is expected to exceed his or her individual revenue booking goal while also servicing small group and catering events. We are looking for an individual who is sales-minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team.   Reporting to the Director of Catering with dotted responsibilities to the Director of Conference Services, the Executive Meeting Manager is primarily responsible for the following: solicit and contract group business based on assigned market segments.  Achieve booking goals through soliciting assigned market segments; handling and booking leads on assigned Inquiry Days through creative networking, outside solicitation calls and activities, and ongoing intelligence gathering from assigned market segments Contracting, planning and coordination of corporate meeting and banquet arrangements for corporate events of 50 ppl or less with or without room blocks of 10ppl (social events can be included later on pending progress) Supervise the planning and coordination of meeting, banquet and guest room related activities (35 rooms on peak and less), as assigned, to ensure that obligations by the hotel and the client are met with satisfaction Ensure obligations are met by the hotel and exceed the client’s expectations with satisfaction reflected in Catering and Conference Services JDP monthly scores Ensure satisfactory liaison between clients/guests and hotel departments Supervise service and overall coordination of all arrangements on BEOs and resumes in a timely manner Work closely with client and event planners when required to insure future business potential Timely distribution of precise catering requirements to all departments Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours “Up-sell” all department services to include food and beverage, amenities and décor to increase food, beverage and miscellaneous revenue Charge meeting room rental for corporate and social bookings based on department guidelines and event room capabilities (windows, existing board table etc.) Work closely with other Catering Managers, Conference Services Managers and Sales Managers to increase overall product knowledge Ongoing development of menu and décor trends through magazine, websites, and individual study Coordinate guest room blocks and special guest room requirements for all Conference Services and Catering and communicate all information to related departments in an efficient and results-oriented manner in group resume format Work closely with audiovisual company to ensure client AV needs are met Follow all deposit policies and coordinate payment of all event bills based on department procedures, working closely with Credit Manager to ensure proper billing Post attrition and meeting room rental charges Network within the social and corporate community to establish relationships with clients, event planners, competitive-set catering managers and industry colleagues Present him or herself as an individual that possesses strong social and etiquette skills, grooming, and presentations skills that are representative of a luxury hotel in this competitive marketplace Provide creativity and support for the team and colleagues when needed  Participate in Lobby Duty program Additional responsibilities include but are not limited to:  Banquet menu selections Meeting and audio visual set-up specifications Electrical requests Arrival/departure patterns Outside vendor requirements Props and decorations for functions Additional equipment and/or services, if requested Outlet expectations Coordination and timely updating of all booking details in S&C sales management system Other projects and duties as assigned   Qualifications: Minimum 3 years catering or event experience required Strong culinary and beverage knowledge and interest Operational Food & Beverage experience in a Hotel environment mandatory Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential Assertive, professional and positive with a proven ability to develop and lead in a team environment Understanding of computers and applications Must be able to work multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required.  Excellent interpersonal and communication skills, both written and verbal Degree in Hotel Administration from a recognized University/College   Visa Requirements: Must be able to provide or obtain valid work authorization for the United States.    APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!   Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Travel : Yes, 10 % of the Time Closing Date : 04.Jan.2019, 11:59:00 PM Job Number: WDC00833
Fairmont Hotels & Resorts San Diego, CA, USA
Nov 26, 2018
Full time
Director of Events & Experiences Primary Location :   United States-San Diego-Fairmont Grand Del Mar Employee Status :   Regular             Director of Events & Experiences The role of the Director of Events & Experiences is to develop new concepts and events that serve as a platform to engage both local residents and hotel guests, and through the marketing of these events enhance the Grand Del Mar brand in the region. These events must be economically viable, operationally manageable, creative and unique while keeping in context with our Five Star status. Events are intended to enhance occupancy and to drive both top sales and bottom line profits while “Bringing the Grand to Life”!   Hotel Overview: Just east of the Pacific and slightly north of Expectation. Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course. Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.   Summary of Responsibilities: The Director of Events & Experiences (DOEE) (special events, animation, hotel activation, holiday events, retail, guest events, guest interaction, social events, Guest activities and guest engagement, Marketed Events,  Image Events, Image Development,  Branding Events, guest activity programing)  will report to the Hotel Manager. The Director of Events & Experiences will provide leadership in the planning, coordination and implementation of events, traditions and guest experiences that support the Grand Del Mar Brand development and the image of the hotel in the community and market. He/She conducts extensive market research to uncover new and innovative events and activities taking place in any and all sources that could be applicable to the hotel.  i.e. Other resort hotels, Cruise Lines, Theme Parks, City programs, Spa and Wellness facilities, Golf Clubs, Civic organizations, Special interest Clubs, Sporting Events, etc. as found through social media, marketing, advertising and internet searches. He/She is responsible for the conceptualization of marketable events to be included in an annual strategic plan, and provided a budget that estimates revenues, costs and profitability of the activities plan.   With the assistance of the Extended Executive committee develops ideas and creates Concept Briefs for each event.  The DOEE works with the Director of Wellness to enhance and initiate new activities for the Explorers Club and Wellness initiatives and will provide all typical event support as would be required for any other event. Works with Director of F&B to develop seasonal events and marketable entertainment to enhance and activate the restaurants, pools and bars He/She works with the Director of Sales and Marketing to conceptualize marketing plans and provides timely information for the marketing team to develop the advertising and marketing support for events and activities.. He/She identifies retail opportunities and coordinates the procurement of salable items, the set up and marketing of the items, sales and sales information, and coordination of systems for point of sale and cash/credit card management. He/She coordinates all contracts, procurement and fulfill appropriate accounting requirements as stipulated by the Director of Finance.  He/She will create sales forecasts, expense forecasts and profitability estimates for each event and activity.  Post event evaluations and recaps of sales, costs, and logistics challenges are to be reviewed with the Executive Committee.  Go forward recommendations and plans are to be included in the recaps. He/She is responsible for all pre-and post-event communication, event scheduling, timelines, logistics meetings, task documentation and coordination, equipment procurement, engineering requirements, lighting and sound needs, staffing requirements, necessary permitting, necessary insurance coverages, and all other administrative duties related to smooth execution of the events. He/She develops logistic plans to support operations that include ingress, egress, parking, guest traffic coordination, signage, safety, bathroom requirements, trash management, and provisions for those with disabilities. He/She coordinates pre event orientations and assignments for any external contract labor. He/She creates event resumes and will work with Catering to provide all necessary information for the timely creation of Banquet Event Orders.  He/She will coordinate any outside vendors, their requirements and logistics for their operation. He/She coordinates operations requirements with Executive Team Members and creates diagrams in a timely manner showing all requirements for each event. He/She conducts neighborhood outreach to advise local residents of any activities that may affect their area.  He/She is the hotel contact for all local HOA’s, community organizations, civic groups, charitable organizations and political interests to develop and manager relationships and promote community engagement for the benefit of the hotel and its image in the community. He/She coordinates in-house communication with Talent & Culture to ensure all employees are informed about plans and opportunities to participate in events. He/She auditions, coordinates, books and all hotel entertainment in coordination with the Director of F&B, books entertainment and talent for in house and marketable events, and supports any local/wedding guest or event planner with options for entertainment or theatrical needs Any other activities, ideas, projects as directed by the Director of Operations.   Qualifications: Post-secondary education, or graduate of recognized Hotel and Restaurant Management program or equivalent 3-5 years’ experience in Sales Management, Catering, Events or related field. Full understanding of the luxury hotel market Strong leadership, dynamic personality, excellent interpersonal skills, a reputation for integrity and proven role model Strong written and verbal communications skills (multi-lingual as necessary Computer/Office skills required Ability to work weekends/holidays/evenings Ability to work outdoors Attention to detail and strong organizational skills. Needs to distinguish the various priorities as they relate to both guests and employees. Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers. Visa Requirements: Must be eligible to work in the US   APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!   Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V      Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   Ongoing Job Number: GDM01470