At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Hotels & Resorts Lake Louise, AB, Canada
Jun 12, 2019
Full time
Conference Services Manager Primary Location : Canada-Lake Louise-The Fairmont Chateau Lake Louise Employee Status : Regular    Conference Concierge Manager The Fairmont Chateau Lake Louise is seeking a Conference Services Manager to join our team. This individual will have a strong, career oriented background in Conference Service and Catering. We are looking for an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to mid-sized groups (corporate, incentive, catering & ski) and provide direction and leadership to the Wedding Market.   Hotel Overview:   Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today   Summary of Responsibilities: Reporting to the Director, Conference Services, responsibilities and essential job functions include but are not limited to the following:  Assemble and distribute consistent, concise resumes and banquet event orders that clearly represent a convention's every requirement for all departments Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure (minimum 4.0 JD Power Meeting Planner Score for Pre-Event phase) Work closely with the Director & the Assistant of Conference Services and Catering to establish new theme menus, special events and service standards Ensure hotel costs are effectively controlled Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule) Maintain the integrity of Opera Sales & Catering at all times Oversee activities and guest experience related to the appropriate packages Complete special event P&Ls prior to all hotel special events and packages with the Director, Conference Services and Catering. Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes Service manager for Business Development Tours hosted by FCLL Departmental payroll administration. Follow departmental policies and procedures Follow all safety  policies Other duties as assigned   Qualifications: Minimum 2 years conference services experience required Operational Food & Beverage experience in a Hotel environment required Degree or diplomas in Hotel Administration/Event Management/Conference Services or related field an asset Proven ability to plan and organize events effectively, with an acute sense of detail & creativity Assertive, professional and positive with a proven ability to develop and lead in a team environment Understanding of computers and applications with a strong working knowledge of Opera Sales & Catering, MS Word, Outlook, Excel, Adaco and Property Manager Must be able to work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required Excellent interpersonal and communication skills, both written and verbal Proven skills and comfort with public speaking  Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada.    APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!      Job Level : Management / Supervisory Schedule : Full-time Shift : Day Job Travel : No Closing Date : 26.Jun.2019, 11:59:00 PM Job Number: FAI06867e
Fairmont Hotels & Resorts Scottsdale, AZ, USA
May 29, 2019
Full time
Conference Concierge / On Floor Event Liason Primary Location :   United States-Scottsdale-Fairmont Scottsdale Princess Employee Status :   Regular         Conference Concierge / On Floor Event Liason At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge – Catering, Conference Services &/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.   Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 28th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you! Summary of Responsibilities: Reporting to the Assistant Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following:   Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments. Consistently offer professional, friendly and engaging service. Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests. Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel. Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor. Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.   Check in multiple times throughout the day to assist with changes/updates.  Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken. Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio. Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details.  Every function room in use should be checked in advance of client arrival. Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing. Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed. Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.  Must be flexible to accommodate irregular and/or extended hours. Conduct any/all site inspections as required.  Able to handle ‘walk-in’ inquiries. Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department. Manage function room keys for Meeting Planner.  Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner. Inspect VIP rooms, guest rooms, and/or hospitality suites. Additional responsibilities, as outlined by Director or Assistant Director.   Qualifications: Previous Hotel experience within luxury market, in similar role, asset Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred). University/College degree in a related discipline preferred. Excellent communication skills, both written and verbal required. Strong leadership, excellent interpersonal skills, and superior problem solving abilities. Highly responsible, reliable and ethical.  A reputation for honesty and integrity. Highly motivated self-starter, able to work in fast moving environment. Ability to focus attention on guest needs, remaining calm and courteous at all times. Ability to work days, nights and weekend; when necessary. Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines   APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits! Fairmont Scottsdale Princess is an Equal Opportunity Employer and Drug Free Workplace. F/M/V/D                                                          Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   27.Jun.2019, 11:59:00 PM Job Number: SCP03744