At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Hotels & Resorts Boston, MA, USA
Feb 19, 2019
Full time
Conference Services Representative Primary Location :   United States-Boston-The Fairmont Copley Plaza Employee Status :   Regular         Conference Services Representative Members of our Conference Services team do more than “sell” the warm, engaging and anticipative service that The Fairmont Copley Plaza is renowned for – they live it! Showcase your outstanding interpersonal skills as a Conference Services Coordinator, where you will provide organizational and administrative support to the Conference Services team.   Company Overview:  Come be part of over 100 years of exceptional service at The Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay. The Fairmont Copley Plaza is proud to be named in The Boston Globe’s Top 100 Employers for 2011 and 2012.   Summary of Responsibilities: Reporting to the Director of Catering and Conference Services and Sales Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly service Assist with answering telephones in the Conference Services Office Take accurate messages, relay information and direct calls appropriately Offer assistance to client when Manager is not available Assist Conference Services team with direct administrative support to include checking rooming lists with accuracy, complete all breakfast notifications, parking vouchers and envelopes for pre-key groups Complete all introductory emails, goodbye letters with group pick up and commission check requests Assist in maintaining an accurate client and menu/BEO data base in Opera and adhere to all Fairmont Hotels and Resort Opera system standards. Coordinate all details of small conference services groups as deemed by Director of Catering & Conference Services Assist periodically with managing the on property needs of large groups as deemed by the Director of Sales & Conference Services involving the basic conference concierge duties Complete weekly reports such as Block Pick Up and Agendas for the Group Resume packet.  Distribute reports to appropriate departments in a timely manner Sign up and enable all groups for reservations link through GroupMax Ensure proper display of events on the Lobby & Lower Lobby Reader Boards. Ensure all indicated meeting planners receive the appropriate JD Power surveys.  Complete JD Power Bi-Weekly Disposition Report and distribute to Conference Services, Catering and Sales Managers. Complete Monthly JD Power Survey Tracking Sheet and distribute to Director of Catering & Conference Services Maintain file system (active and inactive) Assemble Pre-Conference Meeting kits Order office supplies and maintain par stock of all items Provide back up to other Coordinators in the Sales & Catering office when needed Ensure prompt and courteous service is extended to both internal and external customers Attend Conference Services Meetings and monthly total team Sales Department Meeting Have a complete knowledge of hotel services and accommodations. Participate in hotel and sales training programs when applicable. Provide distribution of appointment schedule, green sheet distribution and other miscellaneous tasks required to all departments on a daily basis. Provide distribution of all banquet event orders/change logs/guarantee sheets on a daily basis and weekly distribution of the ten day   Qualifications: Previous experience is an asset College degree or diploma in Hotel/Restaurant Management is an asset Must possess an advanced degree of knowledge in Excel and Word Knowledge of Opera and Meeting Matrix is an asset Must be energetic, self motivated and flexible to change Must have excellent verbal and written communication skills Must be professional, enthusiastic, a strong team player and possess excellent organizational skills Must have proven ability to meet deadlines in a fast paced work environment Must have ability to multi task to accomplish job responsibilities Physical Requirements: Sedentary work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects Visa Requirements:  Candidate must be legally eligible to work in the United States.     APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!   ABOUT FAIRMONT RAFFLES HOTELS INTERNATIONAL As a leader in the global hospitality industry, we provide global hospitality expertise and resources that enhance the value of our brands. Our teams are guided by values of Collaboration, Respect, Integrity and Performance. We employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Known by travelers throughout the globe, some of these world-class hotels include The Fairmont Banff Springs, Raffles Hotel, Singapore, The Fairmont San Francisco and London's famed Savoy Hotel. The company also owns Fairmont Heritage Place and Fairmont Residences, which offer luxury vacation ownership and residential properties.   Job Level :   Colleague Schedule :   Full-time Shift :   Day Job Travel :   No Closing Date :   Ongoing Job Number: COP01012
Fairmont Hotels & Resorts Victoria, BC, Canada
Jan 31, 2019
Full time
Function Coordinator Primary Location : Canada-Victoria-The Fairmont Empress Employee Status : Regular       Function Coordinator At the Fairmont Empress, our engaging service and delicious cuisine make every special event  a truly memorable affair. As a Function Coordinator, you'll work closely with the Conference Services and Marketing Teams to provide administrative support and coordinate all aspects of single day events in the hotel and conference center. The Function Coordinator is also responsible for  supporting the hotel's media and PR strategy through creative planning and coordinating media visits to the hotel.   Hotel Overview: Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world's discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views.  Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on the picturesque West Coast of Canada, Fairmont Empress is the ideal starting point to explore the stunning natural beauty of Vancouver Island.   Summary of Responsibilities: Coordinate all aspects of one day events in the Hotel and Victoria Conference Centre Act as an administrative assistant and provide support to specific members of the Conference Services and/or Marketing teams as assigned Share the responsibility of office coverage when required, i.e. answering phones and general inquiries Coordinate weddings including tastings, time lines, Banquet Event Orders (BEOs) and resumes Circulate BEOs & revisions Foster an excellent working relationship with the Banquet, Culinary and Stewarding teams Monitor and update website as required Produce  and update media resumes to effectively communicate group details to operations departments Coordinate all media reservations, transportation and in room amenities Create media itineraries and coordination of off-site activities for media guests of the hotel Assist with media related hosting and site visits Assist with planning and preparation for all Public Relation initiatives, media stays and site visits Support the Marketing department with social media management and content curation, as requested Manage media calendars (editorial, press, events) and master media database Participate in creative brainstorming sessions Assist in tracking media coverage and PR metrics     Qualifications: A minimum of one year recent (in the last 5 years) experience in an administrative capacity (preferably a Sales/Service/Food & Beverage function) during which time a high level of guest service has consistently been shown Must be proficient in Microsoft Office (Word, Outlook, Excel); a full working knowledge of S&C Opera and Property Manager is an asset Minimum typing speed of 50 wpm Completely fluent English language skills and excellent communication skills; both written and verbal Experience in dealing effectively & professionally with colleagues and guests; over the phone and in person Excellent organizational skills, attention to detail and proven problem solving abilities Proven capability to remain focused in a fast paced environment with minimal supervision Team player with Sincere desire to work with the public and colleagues in a warm, welcoming and professional manner Commitment to provide excellent service and exceed guests' expectations Impeccable grooming and presentation Understanding of PR and marketing concepts and practices Experience working with media a strong asset Willingness to learn and follow industry trends and PR methodology Previous experience as a Function Coordinator is an asset Previous experience in Banquets is an asset A degree in Hospitality Management, Marketing, and/or Communications is a strong asset for this role Physically capable of performing the physical requirements of the job, including: Constant standing and walking throughout shift Repetitive tasks Lifting and carrying heavy loads of up to 30 lbs Visa Requirements: Must be legally entitled to work in Canada   APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/  to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!   ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!   Job Level : Colleague Schedule : Full-time Shift : Day Job Travel : No Closing Date : 01.Mar.2019, 11:59:00 PM Job Number: EMP01036