Registration & Event Technology Manager

  • Key Events
  • San Francisco, CA, United States
  • Aug 10, 2017
Full time Customer Service Registration Tech

Job Description

Registration & Event Technology Manager

We are seeking a Registration Manager who is organized and detail-oriented to integrate into our registration team and ensure successful meeting registration. Orientation toward meetings technology, database management, and customer service are key. Prior registration experience required.

Department(s): Event Technology
Reports to: Head of Event Technology
 

We are seeking a Registration Manager who is organized and detail-oriented to integrate into our registration team and ensure successful meeting registration. Orientation toward meetings technology, database management, and customer service are key. Prior registration experience required.

Responsibilities:

  • Manage pre-event registration for large scale events and conferences including graphics, website creation, email, database and rooming list management.
  • Manage onsite registration for events/meetings in San Francisco and across the country including managing staff, acting as primary client liaison, overseeing event technology, name badges, packets, apps, etc.
  • Independently execute daily tasks including but not limited to attendee data entry (profile updates, hotel requests, session attendance), quality-checking of lists, as well as set-up and running of reports, utilizing multi-tasking ability
  • Monitor and respond to attendee correspondence, maintaining a high standard of service level, and ensuring accuracy
  • Perform quality control testing of corporate client registration websites according to specifications, batching all edits
  • Miscellaneous meeting registration, operations, and customer service related duties as assigned

Qualifications:

  • Minimum of two years event registration experience.
  • Experience with Online Event Registration platforms. (such as: Lenos, Etouches, Certain, Cvent, etc.)
  • Exceptional Customer Service skills to exceed both client and attendee expectations.
  • General aptitude for technology and web design; Knowledge of HTML/ CSS/ JavaScript helpful but not mandatory.
  • Knowledge of design software preferred, including: Adobe Photoshop, Illustrator, InDesign, etc.
  • Outstanding communication skills both written and spoken with excellent proofreading skills.
  • Previous experience with creating and generating accurate reporting.
  • Team player requiring minimal supervision, demonstrating time management and multi-tasking skills.
  • Proficient in full Microsoft Office suite with strong emphasis on excel and data management.
  • Flexibility and willingness to work evenings and weekends and travel as business demands.

Education: Bachelor’s degree in tourism, hospitality, event management or equivalent work experience preferred.

To Apply Please Contact: Please submit resume and salary requirements to: tessg@keyevents.com. Please enter ‘Registration Manager’ in the subject line.

Contact Email: tessg@keyevents.com

Contact Phone: No phone calls please

Country

USA