Customer Service - Lead Retrieval Coordinator

  • MicroSpec Systems Inc.
  • 260 Edgeley Boulevard, Vaughan, ON, Canada
  • Oct 30, 2017
Full time Customer Service Tech

Job Description

MicroSpec Systems Inc. provides registration and ticketing services for many well-known trade and consumer shows across Canada & the U.S.

We are currently seeking qualified, enthusiastic, and motivated people to join our team.

Customer Service - Lead Retrieval

Are you interested in technology? Have a natural customer service ability? Enjoy talking with people? Like working with numbers? Want something different than sitting at a desk all day?

In this role you will be responsible for supporting our scanner rental customers in all aspects of the process for trade shows across Canada and the U.S.

You will be responsible for, but not limited to;

Supporting general inquires on how apps and hardware work and post show inquiries (phone and email), creating required paperwork for each event, setting up order website per show (using internal software), working with internal development team testing new apps on mobile phones, prepping scanners prior to being used onsite, contacting prior customers to solicit orders, following up with new customers who have not yet ordered to explain our systems, working onsite (travel involved across Canada and US) to support LR (walk show floor and get feedback from exhibitors, working the lead retrieval desk at shows handing out scanners and supporting them throughout the event), other duties and functions as assigned.

The following qualifications are required:

Natural ability to chat with people, excellent use of the English language, both written and verbal, strong customer service skills - both on the phone and in person, comfortable with cell phones & technology in general, strong attention to detail, flexible schedule, comfortable with excel, enjoy mix of office and trade show environment, outgoing / Team Oriented, valid class g license, clean drivers abstract, valid passport

Nights and weekends will be required during our busy seasons.If you are interested in this position please forward your resume.  Only successful applicants will be contacted. Absolutely no phone calls or agencies please