Program Coordinator, Learning and Development

  • Capital One
  • Toronto, ON, Canada
  • Feb 12, 2018
Full time Corporate Events Event Management Event Planning Project Management Social Media

Job Description

Program Coordinator, Learning and Development


Job ID R42255

Date posted 02/10/2018

Locations Toronto, Ontario

North York (93006), Canada, North York,Toronto, Ontario,

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


Program Coordinator, Learning and Development

The Learning and Development Team is a passionate and entrepreneurial team with heart that embraces bold ideas, fosters collaboration, and inspires personal growth as we advance our unique personal careers.  If you have a passion for helping others learn and for building experiences that inspire and engage, you may be a fit for our team!

We are looking for an exceptional Program Coordinator to support our team.  In this role, you will work both independently as well as closely with an amazing team.  The role is challenging, impactful, and a meaningful part of an “all hands on deck” environment.  Everyone fully commits to their responsibilities and is willing to pitch in and help wherever needed to create an amazing learning experience for associates.

Are you:

  • Positive, creative, enthusiastic with a great desire to deliver fabulous learning experiences
  • Flexible and adaptable to changing priorities, able to organize your time effectively while concurrently managing multiple projects
  • A self-motivated achiever with a keen attention to detail, high bar for quality, and a splash of creativity
  • Capable of executing across a variety of disciplines, most notably: Department Communications, Event Management, and Department Culture (recognition, morale, learning)
  • Comfortable building relationships and being diplomatic, yet influential, with colleagues at all levels, partnering with internal customers, external suppliers, and subject matter experts
  • Able to plan and work with minimum supervision
  • you will communicate  administer and support the delivery of our learning programs.

Do you have:

  • A strong propensity for collaborative team work
  • Ability to work well under pressure; effectively handle tight deadlines, unexpected delays, revisions, ad hoc requests and changing priorities
  • Brilliant stakeholder management skills

If so, read on!

Our role will involve you in:

  • Planning, coordinating and executing a robust calendar of learning events
  • Overseeing related events, travel, and hotel accommodations for learning events
  • Preparing exciting and engaging program communications and course promotions, to attract associates including owning several Outlook mailboxes
  • Being the primary point of contact for participants inquires
  • Owning data analysis and tracking, including creating and analyzing surveys, effective budget tracking, and associate tracking
  • Managing vendor relationships and contracting
  • Managing website content for accuracy and attractive promotion of learning tools
  • Maintaining training and reference materials in appropriate repositories/libraries
  • Serving as primary liaison to Capital One Enterprise Learning to arrange training courses and fulfill registration requirements
  • Preparing and sending contracts and invoicing

Additional Responsibilities:

  • Partner with the team to innovate on current program strategy and processes
  • Enhance or create new team processes as needed
  • Manage special projects

Basic Qualifications:

  • Bachelor’s Degree  
  • At least 1 year of corporate event management or logistical support role planning
  • At least 1 year of project coordinator experience
  • At least 1 year of managing projects with deadline oriented tasks
  • At least 2 years of administrative task experience
  • At least 2 years of experience with Microsoft Office
  • Agile and Sites (Sharepoint) experience

Preferred Qualifications:

  • Experience working in an agile environment
  • At least 2 years of project coordinator experience
  • At least 2 years of corporate event planning experience
  • At least 1 year of employee-facing communications experience

We will be bowled over if you also have:

•             Some graphic design or web page design

•             Experience of social media and its potential as a learning resource

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).