Conference Services Manager

  • Fairmont Hotels & Resorts
  • Calgary, AB, Canada
  • Feb 26, 2018
Full time Event Coordination Event Planning Food/Beverage/Catering Hospitality

Job Description

Conference Services Manager

Primary Location: Canada-Calgary-The Fairmont Palliser

Employee Status: Regular 



Conference Services Manager

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.
Hotel Overview: Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guestrooms and the recent completion of an extensive renovation project, The Fairmont Palliser is truly the place to be.
Summary of Responsibilities:
Reporting to the Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Confirm all event related information with clients and prepare event orders and resumes in a professional and timely manner
  • Respond to inquiries that arrive via fax, telephone, email or walk in clients in a professional and timely manner
  • Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
  • Responsible to service programs assigned and booked by the Corporate Group Sales Managers
  • Handle bookings with 7 guestrooms or less per night within next 60 days
  • Responsible for organization and supervision of assigned functions and guestroom blocks from date of booking to departure
  • Working with booking guidelines and minimum revenues to ensure they are met
  • Work closely with Group Room Sales Team to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the Hotel
  • Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labour costs and hotel operations
  • Assist the client to coordinate with outside suppliers, including entertainment, audiovisual, décor and floral
  • Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
  • Establish good business and social relationships within the industry and participate in activities related to public relations to further increase sales leads for the department as well as the Hotel
  • Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
  • Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame and ensure that Hotel accounting policies are adhered to
  • Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
  • Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
  • Be knowledgeable of liquor and fire safety laws and regulations
  • Help to achieve departmental monthly forecast and yearly budget and goals
  • Follow departmental policies and procedures
  • Follow all safety  policies
  • Other duties as assigned




  •  Previous leadership experience within a similar role required
  • Computer literate in Microsoft Window applications required 
  • University/College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The Fairmont Palliser is unable to assist to assist candidates in obtaining Canadian work authorization. 

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 22.Mar.2018, 10:59:00 PM

Job Number: PAL01126