Director, Education & Events

  • The Canadian Society of Club Managers
  • Etobicoke, Toronto, ON, Canada
  • Jun 28, 2018
Full time Accreditation Association Conferences Conventions Event Management Not-for-profit

Job Description

Position Overview

Reporting to the Chief Executive Officer, the Director, Education & Events is responsible for the design, development and delivery of high quality professional development to assist CSCM members be more successful. CSCM’s education is currently delivered via national conferences, workshops, awards, webinars and a quarterly magazine. The Director will be supported by a Coordinator, Education & Events, as well as external training providers.

This role would be best suited to a hands-on strategic thinker, willing to manage the detail while striving to better the value offered to members of the Society. This includes, but is not limited to, the coordination of all aspects of planning and executing national events and conferences in conjunction with Branch planning committees. The Director, Education & Events is responsible for engaging with stakeholders and ensuring that all education programs are executed efficiently, on time, and within established budgets.


• Lead the development and delivery of education events and programs for the Society to include: annual National Conference; annual Food & Beverage Management Conference; Governance Workshop; Business Management Institute (BMI) Workshop
• Develop relationships with external trainers, product specialists and subject matter experts, and
secure their services for CSCM when required for webinars, podcasts, web-based modules and conferences
• Work with committees to develop premium and innovative programming for conferences and events including speakers, topics, timing, etc.
• Manage the delivery of CSCM’s Club Manager Quarterly Magazine, the Society’s professional journal, ensuring the content supports the ten competencies of club management
• Lead the annual awards process in conjunction with the Awards Committee ensuring to garner additional interest year-over-year in awards such as club of the year, general manager of the year, amongst others
• Work in collaboration with the CEO on the development of promotional materials for the CSCM education events
• Manage and work with appropriate internal and external staff to evaluate all events, ensuring continual improvement and quality customer service
• Ensure the Membership database is up-to-date with current, accurate and relevant certification data
• Lead, coach and motivate the Coordinator, Education & Events
• Prepare financial forecasts and monitor performance against monthly and annual objectives to
ensure goals are realized
• Contribute to board reports, annual reports and participate in board meetings when appropriate
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Work with the Chief Executive Officer on special projects as required


• Post-secondary degree/diploma is required
• Minimum five years’ experience working with a professional association and/or related position
• Minimum ten years’ experience in conference planning and managing complex projects
• Significant experience in developing high impact educational events with a demonstrated ability in applying adult learning methodologies
• Ability to prioritize and execute initiatives in a fast moving environment
• Previous experience with forecasting and creating/managing budgets is required
• Excellent interpersonal, communication (verbal and written), relationship building, negotiating and presentation skills are required
• Strong people management and leadership skills are required
• Top-notch project management skills, including planning, implementation and evaluation
• Excellent marketing and communications skills (written and oral)
• Customer/Member service focused
• Creative and entrepreneurial with the ability to adapt to change proactively and positively
• Strong computer skills
• Self-motivated with ability to work in a team environment with internal and external partners
• Bilingual in English and French is considered an asset
• Volunteer management and/or not-for profit work experience considered an asset
• CAE or CMP designation desirable
• Flexibility to work outside of standard business hours (early mornings, evenings and weekends)
• Understanding of the hospitality and/or club management industry desirable

Renforth & Eglinton in Etobicoke, moving to Queensway & Hwy. 427 in October 2018.

To be considered for this opportunity, please send your resume with cover letter and salary expectations to: by July 16, 2018, referencing DIRECTOR, EDUCATION & EVENTS in the subject line. Interviews will be held in late July 2018.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.