POSITION: Senior Venue Supervisor - 2 Positions (The Globe and Mail Centre)
Position Code: 2019-001
Location: The Globe and Mail, Toronto
Salary: Commensurate with qualifications and experience
Located in the King East Design District just minutes from the downtown core, The Globe and Mail Centre offers elegant spaces with panoramic city and lake views from the top floors of the headquarters of Canada's leading news organization. The Globe and Mail Centre’s flexible indoor and outdoor spaces can accommodate up to 400 guests for conferences, award shows, receptions, private celebrations and more.
Equipped with the latest digital AV technology and refined executive-level furnishings, The Globe and Mail Centre is purpose-built, LEED Gold certified and supports a wide range of event possibilities. This new business unit has been specifically designed to support and promote The Globe’s award winning journalism and importantly attract new and existing external clients who have an affiliation with The Globe brand.
If you are the best in your field, with a passion for excellence and an unwavering commitment to innovate in a fast-paced evolving environment, we’d like to hear from you.
POSITION OVERVIEW: Reporting to the Operations Manager, the Senior Venue Supervisor is responsible for ensuring events at The Globe and Mail Centre are executed in a professional, safe and successful manner, and that the client, vendor and guest experience reflects superb service standards. The Senior Venue Supervisor is scheduled on the event floor for client events, as well as for shifts to provide administrative support and inventory management for upcoming client events. Office hours can include preparing beverage orders, tracking inventory, training staff and vendors, responding to client inquires and coordinating event logistics for a range of business meeting and event bookings. The SVS ensures superb and timely client and vendor communication and provides an exceptional experience for all facility guests as required.
The Senior Venue Supervisor is responsible for overseeing all aspects of event execution for assigned events at The Globe and Mail Centre and has broad authority to assure the event is successful from start to finish. Events include conferences, talks/forums, trade events, fundraisers, private and other social events. On event shifts, the SVS may be assigned one of two roles: Senior Venue Supervisor or Senior Beverage Supervisor. They function in an independent manner, and both are responsible for the supervision of all contracted staff, vendors, service providers and guests during an event. On the event day, the SVS acts on behalf of the company, overseeing the safety and security of guests and preservation of the facilities, promotes the highest service standards and is responsible for the overall success of the event.
The SVS will work closely with the client, event staff and vendors to ensure a successful event. Duties include supervision, training and support for all activities and event staff including bartenders, security guards, custodians, technicians, greeters, catering staff and other people servicing the event. They are responsible for monitoring safety and security, venue access and deliveries, enforcing policies and procedures, communicating and modeling guest service standards, trouble-shooting problems, responding to requests and communicating detailed report of the shift. The SVS is empowered to make decisions but has access to assistance from the Globe and Mail Centre Management Team. Good judgment, calm and thoughtful approaches to issues and quick response skills are essential in addition to professionalism, customer service and conflict resolution skills.
The ideal candidate for this role as a Senior Venue Supervisor has a passion for events and is eager to collaborate with a wide range of clients in the planning of their business meetings, conferences and social events. With an exceptional attention to administrative detail and customer service focus, they are able to juggle multiple events and client requirements in a timely manner. The supervisor is eager to gain experience, and implement best practices in client services, meeting planning and event delivery.
This is a full time position, with flexible and changing hours to accommodate for client events, including early mornings, evenings and weekends.
• Provides supervisory training, direction, and coordination for event staff and vendor personnel for venue events as required.
• Assists with the coordination of event equipment, supplies, inventories and service systems. Outlines the proper setup and allocation of staff and resources for the successful delivery of each event. Coordinates deliveries, security, communications and way-finding.
• Contributes to event venue sales through responding to inquiries, educating and guiding potential clients on available services as required. Responds to client and internal requests for information and materials.
• Offers tours, and occasionally confirms bookings, including creating contract and invoices, payment processing and reporting. Maintains program systems, calendars and databases.
• Coordinates booking requirements including assisting with the scheduling and administration of event components, and ensures compliance with insurance, legal, health and safety obligations.
• Performs on the floor accountabilities for assigned events:
Interested applicants should forward a soft copy of a current resume in confidence to The Globe and Mail’s Career Page at: https://www.theglobeandmail.com/about/work-at-the-globe/
Please quote the posting code 2019-001 at the top of your resume or in your cover letter.
Please submit your applications by Wednesday, September 19, 2018.
THE GLOBE AND MAIL INC. IS DEDICATED TO EQUITY IN THE WORKPLACE
At The Globe and Mail, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.