Registration Coordinator - Bilingual (Full Time Employee)

  • MCI
  • Toronto, ON, Canada
  • Oct 31, 2018
Full time Adminstration Customer Service Event Coordination Event Planning Project Management Registration

Job Description

MCI is the world’s leading provider of strategic engagement and activation solutions and has been a key driver of innovation in the meetings, events, association and congress industries since 1987. Through creative live experiences and digitization, globalization, brand enhancement and content strategies, MCI helps multinational companies and international associations to enhance organizational performance, grow globally, energize communities and drive business results. With offices in 60 cities and 32 countries, MCI is a leader in driving results with inspiring meetings, events and congresses.

We are seeking an enthusiastic and highly organized individual to join our team as a Registration Coordinator – Bilingual on a full-time basis in our Toronto office. This is a great opportunity to gain valuable experience in the Meetings and Event industry.

You will be responsible for working with our Operations team on the Registration component for our corporate meetings. You must be customer service oriented, have a strong attention to detail (specifically very proficient in Excel) and enjoy working in a fast-paced environment.

We offer a fun, collaborative team environment that thrives on creating the best experiences for our clients.

Registration Coordinator - Bilingual (Full Time Employee)

Responsibilities Include:

  • Collaborating with the software developers during the building and testing of registration sites and event applications
  • Collaborating with the software developers during the building and testing of Event Applications
  • Provide regular and comprehensive communication for online registrations by monitoring attendee requests through email and phone
  • Database management
  • Effectively work with the registration team to provide reports, as required, internally and/or to the client
  • Manage accommodation reports, travel reports and other ad hoc reports as requested by Account Manager and/or client
  • Hotel block management
  • Managing registration fee payments and refunds, ensuring the receipt of payments, and collaborating with the Accounting team to reconcile payments received on a monthly basis
  • Coordinating all registration supplier contracts for each project
  • Name badge vetting, data scrubbing, stuffing
  • Assist with revising and maintaining program budgets, as required
  • Coordinate all necessary information for final event reconciliation
  • Managing the onsite Registration area during a conference which includes troubleshooting, providing high-level customer support and supervising, and training temporary staff and event contractors
  • Enforcement of GDPR regulation standards & processes

Required Experience, Skills & Abilities:

  • Minimum two-years’ experience in a customer service-oriented position within the hospitality and/or events industry
  • Excellent written and spoken English and French is essential, with strong business communication skills and the ability to communicate clearly and effectively with non-technical users
  • An adept multi-tasker who can manage a number of diverse tasks with the ability to thrive under pressure during peak workload periods
  • Excellent project management and organizational skills with demonstrated track record and ability to work in a team environment
  • Enjoys working in a fast-paced team environment, with the ability to manage multiple events simultaneously
  • Ability to work independently and with specific project teams for individual events
  • Strong computer skills are a must:

o Expert level in MS Excel
o Strong MS Word
o Experience working with custom or online software systems
o Quick learner on new systems

  • Strong dedication to high-level customer service
  • Maintain up-to-date documentation and user manuals
  • Work weekends and travel out of town, as required
  • Possesses a good sense of humour!

Additional Qualifications

  • Knowledge of HTML is beneficial
  • Database management experience is beneficial
  • Knowledge and experience with registration platforms (ePly, Effective Registration, Cvent, etc.) is beneficial
  • Knowledge and experience with event applications is beneficial

Applications will be accepted on a rolling basis until a suitable applicant is found. Please email your resume and cover letter in confidence to

Please note: Applicants who do not already have legal permission to work in Canada will not be considered.

We thank all applicants for their interest and advise that only those selected for an interview will be contacted. For more information, visit our website at