Event Manager - Conference & Event Center Niagara Falls

  • Spectra Venue Management
  • Niagara Falls, NY, USA
  • Mar 12, 2019
Full time Event Management Event Planning Operations Production Staff Management/Supervision Venues

Job Description


Event Manager - Conference & Event Center Niagara Falls

Location US-NY-Niagara Falls
Job ID
Spectra - Venue Management
Location Name
Spectra VM - Conference & Event Center Niagara Falls & Old Falls
Venue Management
Regular Full-Time


This position is based at our Conference Center Niagara Falls. The Conference & Event Center Niagara Falls is located on Old Falls Street in the heart of downtown Niagara Falls. It is across the street from Seneca Niagara Casino and 2 blocks from Niagara Falls. Niagara Falls, NY, is located in western New York on an international border with Canada. It is surrounded by Lake Ontario to the North and the Niagara River to the West. You can learn more about our venue here: http://ccnfny.com/


The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.


Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


  • Responsible for advanced planning, coordinating, and facilitating the logistics of events throughout the CCNF; act as liaison for building with all parties involved in the event
  • Timely and accurately communicate with building staff all requirements necessary for the events & communicate changes before and during events
  • Prepare event estimates for clients as determined by contract requirements using annual budget as a guide
  • Detail event for client approval and internal communication by creating events in Event Booking software
  • Coordinate event layouts when necessary
  • Present event previews/reviews in weekly production meeting
  • Deliver timely and accurate event information to the finance department for settlement/invoicing
  • Serve as Manager on Duty at events; exercises discretion and utilizes independent decision making during events that will best represent the CCNF and serve the client.
  • Ensure that all event insurance certificates, licenses and permits required are obtained in a timely manner
  • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
  • Oversee banquet/event staff, operations and support staff including housekeeping, set-up, utilities, maintenance, security and event related contract services.
  • Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
  • Communicates in a timely fashion any/all problems and proposed solutions to GM
  • Receives and responds to complaints from clients and the public or refers them to the GM
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Finalizes client requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators etc.)
  • Interacts with other facility staff in a courteous, cooperative, and professional manner



  • Bachelor’s degree in a related field from an accredited college/university with major coursework in facility management, hospitality management, marketing, business administration or related field required
  • Minimum of three (3) years of increasingly responsible event management experience in a conference center, convention center, hotel or other multi-purpose public assembly facility setting highly preferred
  • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food and beverage service practices, A/V equipment and relevant federal, state, and local regulations
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred
  • Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization
  • Ability to work independently and as part of a team
  • Graduate of IAAM Public Assembly Facility Management School or CMP Preferred
  • Must be able to work a flexible schedule including, early mornings, days, evenings, overnight, weekends, holidays and extended (long) work hours and number of consecutive days.
  • Perform other duties as required