Meeting Coordinator Groups

  • BCD Travel
  • Orlando, FL, USA
  • Mar 13, 2019
Full time Coordinator Customer / Client Service Hospitality Meetings

Job Description

Meeting Coordinator Groups  #NOAM-18306

Orlando- FL-US, FL
Requisition Number NOAM-18306
Location Orlando- FL-US
Job Description
Job Summary:
The Meeting Coordinator is responsible for supporting the client and the Operations Team across all client entities with sourcing and managing the room blocks for New Restaurant openings. This role will support the hotel logistics for every restaurant opening across the enterprise from beginning to end, except for execution of agreements per protocol of both organizations. successful meetings and events, and agreed upon projects with the client contacts responsible for execution of any such programs or services. This position will be responsible for providing guidance to clients on our services and qualifying all requests in a timely manner.
  • Answer inquiries via phone or e-mail pertaining to core job functions
  • Attend BCD Travel and client meetings as required by leadership
  • Source hotels in New Restaurant Opening location/city
  • Create, review, modify hotel contracts
  • Establish and maintain direct billing with hotels
  • Work with multiple Training Managers to create and manage multiple rooming lists
  • Coordinate meetings space if needed for hiring centers or calibration meetings
  • Ongoing communications with hotel and training managers on any delays or accelerated openings
  • Manage rooming list changes
  • Review and process invoices and track spending
  • Handle any ad-hoc duties as assigned by leadership
  • Must be able to come to work promptly and regularly
  • Must be able to take direction and work well with others
  • Must be able to work under the stress of and meet deadlines
  • Must be able to concentrate and perform accurately while meeting applicable productivity measures
  • Must be able to change productively and to handle other tasks as assigned
  • Strong previous customer service experience required.
  • Proficient in Microsoft Office.
  • Industry experience preferred.
  • Strong organizational skills.
  • Excellent customer service skills.
  • Ability to communicate effectively both verbally and in writing.
  • Excellent phone skills.
  • Effective time management skills, with a strong ability to manage multiple projects and timetables.
  • Ability to work well under pressure and adapt to ever-changing scenarios; ability to respond to change.
  • Strong attention to detail.
  • Ability to initiate new ideas.
  • Inter-personal and customer skills with ability to build relationships with customers.
  • Capability of problem solving - Anticipating, initiating and resolving issues.
  • High School diploma / College degree preferred