DEPARTMENT: Visitor Experience
REPORTS TO: Head of Programs and Visitor Experience
The Event Manager plays a key role in carrying out the Museum’s commitment to providing a 5-Star visitor experience. You will organize and promote Museum events for educational programs and destination events to provide both memorable Museum experiences for children and families as well as generate revenue to support Museum programs and operations. You will collaborate with Museum departments to produce quality events, and ensure that the events operate smoothly and efficiently, providing a positive, welcoming Museum experience. The Event Manager provides timely and accurate information in person, over the phone and through e-mail -- orienting clients and prospective clients to the Museum, proactively anticipating and addressing client needs, addressing client complaints, and responding to emergencies.
- Actively engage in the strategy, development, and execution of Large-scale and Destination Events, to include: Snowmazing, Free Day, Star Wars weekend, Superhero weekend, Wizarding weekend, and Vacation Weeks.
- Develop programs and events that are engaging, playful learning experiences to attract new audiences and align with the Museum’s mission.
- Partner with the Development team to support and implement Development events, such as the Silly Soiree, family meals, and the annual Wonderball gala.
- Collaborate with representatives from Finance, Development, Education, Facilities, and Restaurant Associates to organize 4-5 Boston Grown-ups Museum events each year.
- Oversee Birthdays department; work with clients and Museum staff to schedule as well as execute parties.
- With the Head of Programs and Visitor Experience, create and review the budgets for Destination Events and Birthdays.
- Work with the Facilities Coordinator and Restaurant Associates on logistics for Museum-based events and communicate any staffing requests, exhibit closures, or change in hours to the Visitor Experience team.
- Directly manage the Event Specialist, complete their timecard, and schedule their workload and projects
- Train and develop Museum staff on the execution of birthday parties and events.
- College Degree is preferred or equivalent work experience.
- 3-5 years of event planning experience required, with preference given to hosting events and planning educational programs for Museums, cultural organizations or other non-profit institutions
- Demonstrated leadership presence in stressful and group situations, quick problem-solving, flexibility and ability to serve as a role model of positive and proactive customer service.
- Excellent interpersonal skills and the ability work well with multicultural, intergenerational audiences, in an energetic, friendly, outgoing, and professional manner
- Strong computer skills
- Organizational skills, attention to detail
- Ability to react positively to rapidly changing circumstances
- Proven ability to work both independently and as a member of a team
- Proven ability to prioritize multiple demands and deadlines
- Proven ability to make mature, quick judgments under stress
- Cash-handling skills
- Fluency in multiple languages desirable
- Lots of walking and/or standing, occasional lifting of light loads, physically demanding
- Fast paced, highly sensory stimulating environment
- Must be punctual and arrive at work on time
- Weekend, school vacation, destination events, and holiday hours are required
Please submit a Letter of Interest and Resume—as a Microsoft Word or PDF file and not as an HTML or ZIP file— via Email, Fax or Mail to:
Fax: (617) 423-3213
Boston Children's Museum
Attention: Human Resources
308 Congress Street
Boston, MA 02210
We thank all applicants for their interest. However, due to the high volume of resumes received, only applicants under consideration will be contacted. Boston Children's Museum is an Equal Opportunity Employer and seeks diversity in its workforce.