Tournament Coordinator

  • Senators Sports & Entertainment
  • Ottawa, ON, Canada
  • Apr 17, 2019
Full time Communications Event Management Event Planning Marketing Relationship Management Sports

Job Description

Tournament Coordinator

Kanata, Ontario, Canada · Sensplex Tournaments · Full-Time

Description

PRIMARY OBJECTIVE

The primary objective of the Tournament Coordinator is to manage and execute world-class hockey tournaments at Capital Sports Management Inc. (CSMI) managed facilities. The successful candidate will be responsible for supervising 30+ staff and volunteers during each tournament run by Capital Sports Management Inc, and ensuring excellence in all areas of event execution. This role will often feature a Thursday through Monday work week, meaning having an ability to work weekends and holidays is a must.

This position will be based out of the Bell Sensplex (West Ottawa), with secondary responsibilities at the Richcraft Sensplex (East Ottawa).

 

ESSENTIAL FUNCTIONS

Related Duties:

  • Event coordination for world-class youth and adult hockey tournaments, including but not limited to all recruitment, marketing, prize coordination, staffing, and event execution/supervision, all as per event budgets
  • Preparation & distribution of thoughtful tournament schedules for events of all sizes
  • Dealing with players, coaches, hockey executives on a regular basis and as specific issues arise
  • Manage relationships with key stakeholders; including host minor hockey association coaches and executives, corporate tournament clients, and other partners
  • Manage content of tournament websites and ensure all information is kept accurate and up to date
  • Pre and post event communication (written and oral) with all clients/teams, including phone, email and in-person
  • Execute tournament marketing plans and assist with the development of these plans
  • Ensure all tournaments meet or exceed registration targets using a creative, hard-working, whatever it takes approach.
  • Manage tournament social media accounts
  • Listen, use proper judgment and oversee supplementary discipline with tournament participants while ensuring the rules & regulations of all governing bodies are followed with 100% accuracy; consulting minor hockey executives and other tournament committee members as required
  • Ensure all tournaments are run with the highest possible level of competitive balance & fairness and are run to the highest possible standard reflective of the Ottawa Senators & Sensplex brand
  • Ensure relevant information is communicated accurately and timely to all event participants
  • Maintain event files for game sheets, waivers, and other collateral tournament materials
  • Prepare event P & L’s and maintain files for back-up of all event-related revenues and expenses
  • Prepare frequent cash-reconciliations (for tournament entry fees and admission fees) as required before, during and after each event
  • Maintain database of all tournament contacts using MS Excel
  • Hire, train, supervise and coach part-time tournament staff, coop students/interns & volunteers to achieve maximize results
  • Ensure all policies & procedures as outlined by the sanctioning body of each tournament are followed with 100% accuracy
  • Serve on interdepartmental committees as requested or required
  • Occasionally assist with the execution, planning or marketing of CSMI run leagues & programs
  • Dealing with difficult people on a regular basis
  • Responsible for following policies & procedures set out by the Director of Hockey Programs, Manager of Team Programs and the Senators Sports & Entertainment group of companies, and for ensuring all part-time staff do the same
  • Other duties as requested by the Manager of Team Programs

Health & Safety Responsibilities and Accountabilities:

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
  • Using or wearing protective equipment, devises or clothing when required
  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training:

Responsible for completing on-line training modules as required and for ensuring that part-time team members do the same, including, but not limited to:

  • Accessibility for Ontarians with Disability
  • Back & Lifting Safety Training
  • Ontario Supervisor Health & Safety Awareness
  • Ontario Worker Health & Safety Awareness
  • Workplace Hazardous Materials Information System (WHMIS)
  • Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements

  • University Degree or College Diploma in a sports, business, or communications related field
  • Must be fully knowledgeable with the rules of hockey (experience as a hockey player, hockey coach, or hockey referee required)
  • Excellent written and oral communication skills (written communication competency test may be required during application process)
  • Bilingual (French & English) an asset
  • Minimum of 2 years customer service experience (education in this area is an asset)
  • Previous experience in event planning / management
  • Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
  • Must be a team player
  • Very strong work ethic
  • Ability to work under pressure situations and deal with difficult people on a regular basis
  • Ability to meet tight deadlines
  • Must hold a valid driver’s license and have own means of transportation
  • Must be available to work some evenings, many weekends and some holidays

 

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the People Department at 613-599- 0250 if you require a disability related accommodation in order to participate in the recruitment process.


SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

Country

Canada