Conference Services Manager

  • Fairmont Hotels & Resorts
  • Lake Louise, AB, Canada
  • Jun 12, 2019
Full time Conference Services Event Management Event Planning Food/Beverage/Catering Hospitality

Job Description

Conference Services Manager

Primary Location: Canada-Lake Louise-The Fairmont Chateau Lake Louise

Employee Status: Regular 


Conference Concierge Manager

The Fairmont Chateau Lake Louise is seeking a Conference Services Manager to join our team. This individual will have a strong, career oriented background in Conference Service and Catering. We are looking for an individual who is sales minded, creative, and innovative with an outgoing, friendly, and persuasive personality to join our team. Reporting to the Director of Conference Services and Catering, the successful candidate will work with small to mid-sized groups (corporate, incentive, catering & ski) and provide direction and leadership to the Wedding Market.


Hotel Overview: 

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today


Summary of Responsibilities:
Reporting to the Director, Conference Services, responsibilities and essential job functions include but are not limited to the following: 

  • Assemble and distribute consistent, concise resumes and banquet event orders that clearly represent a convention's every requirement for all departments
  • Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
  • Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure (minimum 4.0 JD Power Meeting Planner Score for Pre-Event phase)
  • Work closely with the Director & the Assistant of Conference Services and Catering to establish new theme menus, special events and service standards
  • Ensure hotel costs are effectively controlled
  • Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
  • Maintain the integrity of Opera Sales & Catering at all times
  • Oversee activities and guest experience related to the appropriate packages
  • Complete special event P&Ls prior to all hotel special events and packages with the Director, Conference Services and Catering.
  • Maintain files, records and reporting as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes
  • Service manager for Business Development Tours hosted by FCLL
  • Departmental payroll administration.
  • Follow departmental policies and procedures
  • Follow all safety  policies
  • Other duties as assigned



  • Minimum 2 years conference services experience required
  • Operational Food & Beverage experience in a Hotel environment required
  • Degree or diplomas in Hotel Administration/Event Management/Conference Services or related field an asset
  • Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
  • Assertive, professional and positive with a proven ability to develop and lead in a team environment
  • Understanding of computers and applications with a strong working knowledge of Opera Sales & Catering, MS Word, Outlook, Excel, Adaco and Property Manager
  • Must be able to work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required
  • Excellent interpersonal and communication skills, both written and verbal
  • Proven skills and comfort with public speaking 
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada. 


APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 26.Jun.2019, 11:59:00 PM

Job Number: FAI06867e