Membership and Events Manager
The Frye Art Museum is a living legacy of visionary patronage and civic responsibility, committed to artistic inquiry and a rich visitor experience. A catalyst for our engagement with contemporary art and artists is the Founding Collection of Charles and Emma Frye, access to which shall always be free.
REPORTS TO: Deputy Director of Development
FLSA STATUS: Exempt
BENEFITS: Full benefits including medical, dental, vacation accrual, 403b, and more
The Membership and Events Manager position will work as an integral part of the Development department to implement the Museum’s membership plan. The position will identify and capitalize on opportunities to grow and increase membership retention and recruitment as well as identify new opportunities for member engagement. This position will plan and execute Frye events with the goal of cultivating and enhancing relationships with community partners and other constituents of Frye Art Museum. This position will work under the supervision of Deputy Director of Development and collaborate with other members in the Development and Communications departments.
- Establish overall strategy and the annual calendar of stewardship, membership events, and programs, in collaboration with the Deputy Director of Development and Communications department colleagues.
- Manage and monitor the Membership budget (in collaboration with the Deputy Director of Development) including revenue goal setting and review of both expenses and income, to achieve membership growth goals.
- Develop and generate monthly and yearly membership reports and updates for the Deputy Director, Development to monitor performance against goals.
- Serve as the main contact person for all membership inquiries via phone, email, onsite, etc. and assist other staff who engage with members (Museum Store, Volunteer Programs, etc.)
- Implement the processes, systems, and timeline for maintaining all membership appeals, solicitation mailings and email communications, including acquisitions, renewals, upgrades, event invitations, and general communications.
- Manage membership through the database, including input of data/records, track gifts processing, pull member lists, analyzing data and creating timely reports.
- Manage membership recognition including sending timely thank you letters, member renewals, and managing additional gifts made by members.
- Manage and promote the museum reciprocal programs (NARM, ROAM, Mod/Co) as well as the local and national member discounts program.
- Collaborate with Communications department to implement membership messaging in brochures, the website, social media channels (Facebook, Twitter, etc.), emails, e-News, appeals, and special event materials.
- Promote membership on site at the Museum, as well as through special events (e.g., Members’ previews and Members-only initiatives).
- Drive the events and messaging opportunities to acquire new members, including for our new Young Professionals membership level.
- Ensure proper and timely expenditure of funds and perform reconciliation of the database to the accounting system in coordination with the Finance Department.
- Work collaboratively with all Museum departments, volunteers and interns.
- Manage membership/development or museum events on evenings or weekends, as required.
- Perform other duties as assigned.
- Conceptualize, strategize, and manage all rental, development, and other events, such as exhibition openings, member events, and donor cultivation events in collaboration with staff across the Museum. Duties include pre-event planning and post-event analysis.
- Coordinate exclusive caterers and other vendors, secure all necessary permits, and ensure compliance with building regulations for the safe and sustainable use of the facility.
- Manage logistics of events in collaboration with Event Tech lead, including set-up and tear-down of event areas, audio/visual/technical needs, catering, floral, transportation, invitation lists and RSVPs, and other event details.
- Collaborate with Development Associate to determine, secure, and manage additional staff/volunteer support for events as needed.
- Manage and reconcile Museum Event budget (revenue and expense).
- Perform other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Knowledge of event planning best practices and demonstrated experience with event scheduling, production, and vendor negotiations.
- Demonstrated understanding of the needs and interests of diverse prospects, donors, and community members in order to develop and sustain constituent relationships.
- Strong project management skills, with a proven ability to work on multiple projects simultaneously, and keen attention to detail and deadlines.
- Problem-solving skills, including the ability to maintain a calm demeanor and a sense of humor during occasionally stressful social circumstances.
- Excellent prioritization skills.
- Strong writing, editing and communications skills.
- Ability to maintain a positive atmosphere of leadership including continuous quality improvement, teamwork, mutual respect, professionalism, and personal accountability.
- Ability to regularly work outside the normal workday, including evenings and weekends.
- Demonstrated proficiency with Microsoft Office Suite.
- Familiarity with constituent databases and/or ability to learn new database quickly.
- Bachelor’s degree in a related field or equivalent experience required.
- Minimum of three years’ direct experience and successful track record in building and maintaining membership, annual giving development in a nonprofit setting.
- Experience with a museum or a cultural institution preferred.
Work areas are inside, in a climate-controlled environment within an open office and background noise. Shift times may vary to meet the Museum's requirement to staff the facilities at all hours. Work may require long periods of sustained standing during Museum events.
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:
- SITTING/STANDING/WALKING: Approximately 70% of time is spent seated while working at a desk. Balance of time (approximately 30%) is spent standing or moving around the work area. Ability to stand for extended periods of time when assisting at Museum events.
- SPEAKING/HEARING: Clear diction and acute hearing are necessary for effective communication with the public, and co-workers.
- LIFTING/CARRYING/PUSHING/PULLING: The ability to lift and carry up to 30 pounds is necessary for moving material and equipment for events.
- VISION: Corrected vision close to 20/20 is necessary to effectively use the computer screens.
- REACHING/HANDLING: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies.
The Frye Art Museum will consider reasonable accommodations for those applicants with disabilities who may need reasonable accommodation to perform the essential functions/duties. Please contact the Museum (email@example.com) for additional information.
Candidates should send cover letter and resume with "Membership and Events Manager" in the subject line to firstname.lastname@example.org. No phone calls please.
This position description is a summary of the primary duties and responsibilities of this role at the Frye Art Museum. Employees must maintain a high degree of flexibility in our rapidly changing environment and, as such, may be required to perform additional duties beyond the scope described here from time to time.