Event Coordinator

  • Entertainment Cruises, Inc.
  • Philadelphia, PA, USA
  • Sep 09, 2019
Full time Adminstration Customer / Client Service Event Coordination Event Planning Sales

Job Description

Event Coordinator

Sales 
EVENT01671
 

 

PostedSeptember 9, 2019

  • Full-Time 
  • Philadelphia
  • Philadelphia, PA, USA

 

Job Details

Description

 

Job title: Event Coordinator

Department: Sales

FLSA status: Exempt

Reports to: Director of Sales

 

Job Summary:

Inspired by our commitment to excellence, the sales and operations teams at our Company* create unforgettable memories for our guests. The successful Event Coordinator will successfully act as the customer’s primary contact after the Sales Manager/Team Manager has closed the sale ensuring continuous customer satisfaction.

 

Essential Functions:

Event Coordination & Customer Service:

  • Coordinate the cruise event with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized
  • Act as the liaison between the Company and special order vendors
  • Develop comprehensive knowledge of product offerings, product extras, pricing and scripting for all standard products
  • Obtain all information related to a cruises from the sales team and individual call center
  • Coordinate all components of a cruise including tickets, bar packages, photo packages, and other special event orders
  • Place special event orders with appropriate, approved outside vendors
  • Perform pre-cruise calls to confirm final group counts and to finalize any last minute event details including menu, bar packages, entertainment and other special requests
  • Upsell to customer who already have cruises booked
  • Ensure complete and accurate product details are communicated to the F&B and Operations Departments to ensure proper execution of the product promised
  • Ensure communication is done in a timely, efficient manner
  • Solicit input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary
  • Meet and board large groups when they arrive for their cruises.  On occasion, may be required ride the cruise with the larger groups, especially full deck and full ship charters, to help ensure outstanding product delivery
  • Provide prompt responses to customer inquiries
  • Service/detail  all brides 60 days out and be onsite coordinator the day of the wedding
  • Facilitate wedding ceremony, rehearsal and reception set up on the ship

Administrative:

  • Document customer interaction in EBMS and Salesforce, the Company’s sales databases
  • Coordinate & run the weekly “two-week” meeting—this includes red alerts, reviewing function sheets and producing the final two-week report
  • Attend and participate in the calendar management meeting
  • Attend other pertinent meetings as requested
  • Ensure customers are billed correctly for all extra services provided according to the signed contract
  • Print weekly reports
  • Maintain good organizational skills through time management, setting priorities, and accurate paperwork

 

Accountabilities:

The successful Event Coordinator will attain personal selling goals, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties.  Performance will be measured by internal and external customer satisfaction, departmental tests, management evaluation, and feedback from peers on the city’s team.

 

Job Specifications / qualifications:

  • Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
  • Minimum of one (1) year of previous customer service experience
  • Minimum of one (1) year related industry experience
  • Communicate effectively in oral and written form
  • Maintain high level of organization
  • Be detail oriented
  • Handle multiple tasks/projects at one time
  • Focus on customer needs
  • Meet deadlines
  • Establish and maintain effective working relationships as required by job responsibility
  • Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
  • Work with Microsoft Office applications (especially Word)

  

 *For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

  

Qualifications

Education

Required

Bachelors or better.

 

Experience

Required

1 year: Minimum of one (1) year related industry experience

1 year: Minimum of one (1) year of previous customer service experience

Country

USA