Wedding Chapel Coordinator (Mandalay Bay)

  • MGM Resorts International
  • Las Vegas, NV, USA
  • Sep 10, 2019
Full time Customer / Client Service Event Coordination Event Planning Food/Beverage/Catering Sales Weddings

Job Description

Wedding Chapel Coordinator (Mandalay Bay)

Mandalay Bay

Full time

141313

Location:

Las Vegas, Nevada

  

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

 

  • Answers and screens incoming department telephone calls providing customer service while fulfilling guest requests and suggestively selling all products and services.
  • Responsible for all aspects of wedding coordination day of the ceremony to include; authenticating marriage license, coordination of vendors i.e. minister, musician, photographer, and videographer, floral distribution, chapel set up, and seating of guests.
  • Meeting quarterly goals as well as departmental over all goals.
  • Creates booking, event, and WEO in Daylight Software for wedding events.
  • Handles wedding party complaints to ensure complete satisfaction by taking proper steps to remedy any problems that may arise in the coordination of a ceremony.
  • Set up files to include final WEO, balance and all amenity conformations.
  • Booking All Inclusive receptions with other departments.
  • Booking room accommodations in Opera.
  • Putting together décor proposals for clients looking for décor for their receptions.
  • Conducting appointments with clients as needed.
  • During high volume periods assist with answer incoming telephone calls while suggestively selling all products and services.
  • Prepares proper correspondence for wedding events; i.e. contracts, confirmation letters, thank you letters, WEO letters, and invoices. Collects, processes and documents advance deposits and payments.
  • Completes projects assigned by management.
  • Perform all other job related duties as requested.

 

Required:

  • At least 2 years guest service experience.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both written and oral forms.

 

Preferred:

  • At least 2 years of prior sales, catering or wedding chapel experience.
  • Ability to be flexible with personal schedule in order to accommodate last minute changes.
  • Working knowledge of Microsoft Office, Word, Excel, and Outlook.
  • Working knowledge of Opera, RSVP, VIPR and Daylight..
  • Previous experience working in a similar resort setting.

Country

USA