Event Management Analyst

  • JPMorgan Chase & Co.
  • Fort Worth, TX, USA
  • Sep 12, 2019
Full time Adminstration Customer / Client Service Event Management Event Planning Hospitality

Job Description

Event Management Analyst

Req #: 190085053
Location: Fort Worth, TX, US
Job Category: Corporate Staff


J.P. Morgan is a global leader in financial services, offering solutions to the world’s most important corporations, governments and institutions in more than 100 countries. Large multinational and emerging companies, institutional investors and individuals all turn to us for capital, insights and solutions.


Department Description


In the spirit of demonstrating genuine hospitality and following the firm’s belief of doing “first-class business in a first-class way,” everything we do at the Client Center revolves around making our visitors feel at home. With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail. Creating the best possible environment at the Client Center helps our bankers host effective and memorable meetings. Our bankers can focus on the issues at hand, knowing that we, the Client Center team, will make it our mission to deliver the true J.P. Morgan Private Bank experience to our visitors. The Chicago Client Center is comprised of 10 private meeting rooms accommodating varying event sizes. In this space, we are welcoming guests into our home as part of the J.P. Morgan family.   


Position Description


The ideal candidate should be able to complete daily responsibilities with limited supervision. It’s crucial that this individual be able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional and friendly demeanor with both internals and externals. Our team is small but effective and we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.


 Key Responsibilities

  • Assist, tend to, and anticipate guest needs

  • Work closely with J.P Morgan internal and external partners including catering, security team, audio visual team, events team and facility teams.  
  • Oversee and manage the EMS reservation books, including reporting and metrics 
  • Assist on daily, weekly and monthly facility inspections 
  • Assist in surveying guest experience and proposing solutions based on feedback 
  • Organize and execute events and evening receptions  
  • Various administrative tasks such as: invoice processing, scheduling maintenance calls with vendors, and order kitchen, banquet and office supplies among others 
  • Flexibility to work early mornings or late evenings as needed 
  • Train back of house pantry staff and ensure staff adheres to JPMorgan standards  
  • Assist in projects relating to the opening of new client centers and/or refresh of existing locations 

  • Bachelor degree required 
  • 2-3 years of administrative and/or hospitality experience 
  • PR, event planning, or hospitality experience highly recommended  
  • Excellent interpersonal and communication skills  
  • Candidate should be outgoing, professional, and able to work well under pressure  
  • Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint