Director, Conference Services

  • Fairmont Hotels & Resorts
  • Boston, MA, USA
  • Oct 07, 2019
Full time Conference Services Event Planning Food/Beverage/Catering Hospitality Staff Leadership/Management/Supervision

Job Description

Director, Conference Services

Primary Location: United States-Boston-The Fairmont Copley Plaza

Employee Status: Regular 


Director, Conference Services

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.
Hotel Overview: 

Come be part of over 100 years of exceptional service at the Fairmont Copley Plaza, the Grand Dame of Boston, located in historic Back Bay.

Summary of Responsibilities:
Reporting to the Regional Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:   

  • Consistently offer professional, friendly and engaging service
  • Responsible for supervising Conference Services Office.  Effectively maintain CS staff schedule
  • Responsible for establishing and maintaining rapport with clients, prior to, during and post-conference, exceeding their expectations and encouraging repeat business.  Conduct site inspections as required
  • Must work closely with the Regional Director of Sales & Marketing to prepare monthly forecasts, annual budgets and plans and actions to achieve
  • Assist in control of function space maximization
  • Responsible for developing the annual business and marketing plan for the department in conjunction with the Regional Director of Sales and Marketing
  • Ensure meeting and function rooms are properly maintained at all times along with Banquet team
  • Participate in the following meetings: Leadership Meeting, Food and Beverage, Forecasting, Budget and Pre-Conventions
  • Expedite function bookings; prepare resumes, banquet event orders, etc.  Compilation and distribution of conference agendas and event orders
  • Ensure maximum employee satisfaction.  Conduct annual performance reviews.  Coordinate training/development plans for all department individuals
  • Handle protocol related activity and handle VIP visit scenarios
  • Conduct periodic departmental audits to ensure adherence to core standards
  • Coordinate Fairmont Copley Plaza standards for pre-cons and post con meetings
  • Ensure client follow up is timely and meets expectations
  • Responsible for monthly reports including month end recaps of results, future pace reports and plans and actions to achieve expected performance
  • Offer and implement innovative ideas, methods, and procedures to further streamline the department
  • Other duties as assigned



  • Previous leadership experience within a similar role required
  • Menu and cost profit awareness preferred
  • Extensive knowledge of Food & Beverage products, proper preparation and presentation of Food & Beverage items
  • Ability to evaluate / assess team members' performance fairly
  • Ability to recruit, supervise, train and motivate multiple levels of managers
  • Knowledge of hotel and competitive market a plus
  •  Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required
  • Computer literate in Microsoft Window applications and relevant computer applications required  
  • University/College degree in a related discipline required
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements:

Candidates must have valid authorization to work in the U.S.


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!



At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



Job Level: Senior Leadership / Executive

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: Ongoing

Job Number: COP01095