Convention Services Manager

  • Sonesta International Hotels Corporation
  • Boston, MA, USA
  • Oct 07, 2019
Full time Customer / Client Service Event Management Event Planning Food/Beverage/Catering Hospitality

Job Description

Convention Services Manager

Royal Sonesta Boston, MA

Posted October 7, 2019

Full time


Job Description Summary

Under the guidance of the Director of Conference Management and within policies and procedures in force, ensures that the Conference Services department is in operational level in regard to service procedures and Sonesta Hotel Standards. Maintains close communication with the Director of Food & Beverage, Banquet Department, Outlet Managers, Convention Services, Sales Managers, and Executive Chef.


Job Description

Maintains relationships with past local individuals to promote and establish social and convention business.

Meets with potential clients in order to book definite catering events.

Responsible for arranging all food & beverage details for functions assigned.

Coordinates and supervises the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times.

Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment.

Monitor the performance of the events through verifications and analysis of customer satisfaction systems.

Reviews with all Managers any information of past, present and upcoming events.

Coordinates functions and activities with other department heads as appropriate.

Implement a daily, weekly, and monthly checklist for the catering department.  Ensures follow up to attain maximum quality and efficiency.

Keeps aware of trends, systems, practices and equipment in food & beverage through trade literature and actual visits.

Ensures that all BEO’s and paperwork has been completed properly.


Additional Job Description

Assists the Director of Conference Management with budgets and forecasts.

Daily inspection of meeting rooms for physical appearance/maintenance needs (burned out light bulbs, broken furniture, aligned tables, flowers, plants, clean windows. Etc. )

Communicates the cleaning needs for the physical part of the meeting rooms.

Communicates all maintenance needs of all meeting rooms.

Understands any requests from guests such as any frequent function requests, specially prepared menus.

Ensures proper billing to guest folios and master accounts.

Adheres to all Royal Sonesta Boston Safety and Sanitation Guidelines.

Other duties and responsibilities may be assigned.  The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.



Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Health Benefits (Health & Dental Insurance)
  • 401(k) Retirement Plan
  • Vacation
  • Sonesta Hotels & Other Outlets Discounts
  • Paid Holidays
  • Sick Days
  • Educational Assistance
  • Employee Recognition Programs
  • Newborn & Adopted Child Leave
  • Spousal & Domestic Partner Leave
  • Life Insurance
  • Short Term Disability
  • Long term Disability
  • Employee Referral Program
  • Credit Union
  • Direct Deposit
  • Employee Activities & Events 

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.