The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.
The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.
We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public's understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.
- Assists clients with day-to-day requirements and inquiries leading up to events and provides professional recommendations on key planning components such as audiovisual elements, room configurations, décor, programming and customized tours.
- Oversees the execution of all events once on-site.
- Acts as a key point of contact during events.
- Oversees and assists with room set-up and takedown for internal and external events, creating or placing décor and audiovisual set-up.
- Works closely with the Manager, Special Events and Facility Rentals and the other Event Coordinators to identify client requirements and expectations.
- Works alongside, and in partnership with, contracted companies during events.
- Engages with clients and supports events as required (special requests, guest concerns and event orders).
- Provides support for the Manager, Special Events and Facility Rentals when required (vacations, high demand business levels).
- Conducts frequent inspections of banquet facility equipment; reports deficiencies and shortages to the Manager, Special Events and Facility Rentals.
- Participates in “event review” meetings with internal stakeholders on a regular basis to ensure that key details are being flawlessly executed.
- Assists and leads site visits with potential and existing clients.
- Leads pre-event meetings with internal and external clients and assists in establishing clear and realistic expectations
- Assists with the design of client events, including planning timelines/agendas for events and floorplans.
- Solves/troubleshoots basic client concerns and challenges with adherence to CMHR policies and procedures.
- Makes key service decisions independently during the event by following appropriate guidelines and established practices.
- Inputs planning notes and Banquet Event orders in Maestro.
- Maintains and cleans storage areas and event equipment in a safe manner free from all potential hazards.
- Assists in completing monthly inventory; maintains event supplies and reports any shortages or deficiencies.
- Provides direction to and works closely with volunteers during events.
- Adheres to departmental policies and procedures.
- Adheres to Occupational Health and Safety policy and procedures, and ensures safe work practices are followed at all times.
- Assists with evacuation procedure in the event of an emergency .
- Completes other duties as assigned.
Education, Knowledge and Experience
- 3 to 5 years of banquet/special events service experience and education at the certificate or diploma level (in tourism or hospitality preferred), or equivalent combination of skills and experience
- Proven experience in positions that require outstanding customer service skills with professional presentation skills
- Demonstrated ability to exceed customer expectations
- Demonstrated ability to assume a leadership role and to establish and maintain effective working relationships with visitors, staff, contractors, clients, volunteers and members of the public
- Experience working with a wide variety of people with diverse needs
- Ability to work both independently and within a team setting
- Strong time management and organizational skills and the ability to manage multiple client files simultaneously
- Strong communication skills
- Ability to communicate in both official languages: written comprehension, written expression and oral proficiency
- Knowledge of food and beverage including wine/and food allergies
- Audiovisual skills and knowledge
- Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organizational event planning; meeting and/or event planning in the restaurant, hospitality or tourism industry)
- Experience working in a unionized environment
- Demonstrated ability to coordinate events and give direction to others
- Must always be courteous and attentive to guests and exercise tact and diplomacy, while demonstrating an understanding of protocol and sensitivity to cultural diversity issues
- A positive “self-starter” who takes initiative and is able to work independently or collaboratively in a cross-functional and team-oriented environment
- Strong communication skills with the ability to engage the confidence of internal and external stakeholders
- High-energy team player that is able to work under physically strenuous work conditions
- Excellent listening skills with the ability to respond and to make sound decisions in the best interests of the client/contractor
- Detail-oriented with keen attention to client/contractor requirements
- Excellent individual and group communication and presentation skills
- Demonstrated flexibility in meeting shifting demands and priorities
Official Language Proficiency:
Bilingual CCC: Written comprehension (advanced), written expression (advanced), oral proficiency (advanced)
Working Conditions and Physical Demands
- Flexible with hours of work, including weekends, holidays and some evenings
- Requires long periods of walking and standing
- Requires frequent lifting of tables, stage pieces, chairs, benches. etc. up to 50 lbs
- Ability to move and stack chairs, tables, and using a dolly or trolley
Conditions of Employment
- Security Screening Level: Reliability Status
- Child Abuse Registry Check
Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by November 13, 2019. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.
The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.
Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.