Special Events Representative

  • MGM Resorts International
  • Las Vegas, NV, USA
  • Dec 03, 2019
Part time,   On call   Customer / Client Service Event Assistance

Job Description

Special Events Representative (ARIA)

Aria Hotel & Casino

Las Vegas, Nevada

Part time


Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.


The Special Events Representative is an on-call support position for Special Events. The primary responsibility of the position is to assist with various event details for the department. Representatives are generally called-in to assist in preparation immediately before an event, guest services during an event and post event clean-up. Special Events Representatives may also be called-in for general office support. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.


  • Assist with various event tasks and functions that include: Gift assembly, welcome/credential assembly, event set-up, event registration, gift and ticket distribution, greeting of guests, ticket collection, ushering, placement of décor/linens, delivery/pick-up of items, event clean-up.
  • Assistance with general office functions: Answering phones, taking messages, filing, making pick-ups and deliveries.
  • Serve as public relations representative for the property. Exhibit a professional demeanor and willingness to assist VIP’s whenever requested.
  • Enforce the privacy of VIP’s and limit requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
  • Assist casino hosts and executives with event requests and needs.
  • Respond to guest inquiries and provide information for all casino events and promotions. Also provide general information and directions about casino, hotel, and local metropolitan area.
  • Comply with department policies, procedures, and standards.
  • Notify Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
  • Respond to emergency situations as necessary.
  • Perform all other job related duties as requested.



  • Adheres to appropriate gaming regulations, policies, and procedures.
  • A highly motivated and energetic personality.
  • Has ability to take initiative and exhibit flexibility.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Able to effectively communicate in English, in both written and oral forms.



  • High school diploma or equivalent.
  • Previous experience working in a similar resort setting.