Special Events Manager

  • The Clyde Theatre
  • Fort Wayne, IN, USA
  • Dec 04, 2019
Full time   Business Development Customer / Client Service Event Management Event Planning Sales Special Events

Job Description

Special Events Manager

The Clyde Theatre is seeking a Special Events Manager to oversee the booking, planning, and execution of special event functions at The Clyde and The Club Room at The Clyde. Primary responsibilities will be to actively solicit new business as well as ensuring the highest level of client satisfaction with planned special events from the first contact through the end of the event.

In this role, you will:

  • Actively solicit new and renewal business opportunities by conducting effective sales calls, outside sales calls, presentations to current and potential clients, and hosting site inspections and walk-throughs with clients
  • Seek new contacts and maintain working relationships with all civic and industry organizations, corporate promotional contacts, and event and booking representatives
  • Establish and maintain relationships with industry influencers and key community and strategic partners for maximum facility usage and exposure. Represent the facility at trade shows and community events
  • Negotiate and close Special Event sales; manage event contracts including the timely issuance of contracts, estimates, event profiles, and post-event summaries
  • Work to optimize all venue spaces for Special Event opportunities and remain current with national industry trends and local market changes to best serve and market the facility
  • Responsible for achieving monthly/quarterly sales goals and annual budget goals
  • Handle all aspects of special events including preparation, planning, and execution day-of event
  • Coordinate and assist in all aspects of operational set-up and break down of events (equipment needs, rental needs, venue and station set-up)
  • Serve as liaison between client and team members throughout the event, effectively and professionally communicating with the kitchen, service, beverage, etc. to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and company/venue standards


  • Bachelor’s Degree in Business, Marketing, Hospitality Management, or related field preferred
  • Previous sales experience preferred; basic knowledge of sales and business management practices and procedures required
  • Previous experience planning and executing large-scale special events strongly preferred
  • Ability to exercise sound judgment and make proper decisions under pressure; able to handle incidents and difficult situations with professionalism and tact
  • Must be passionate about customer service and dedicated to providing the highest level of customer satisfaction at all times
  • Professional communication skills with ability to communicate in a clear and concise manner, both orally and in writing. Ability to communicate in a calm and positive manner with customers, internal partners, and vendors
  • Highly organized with excellent attention to detail; ability to accurately compile, organize, and maintain information for event scheduling, personnel scheduling, payroll, customer billing, etc.
  • Professional appearance and demeanor with strong presentation skills and public speaking ability
  • Ability to train and oversee team members assisting with an event to ensure that the highest service standards are consistently being met or exceeded
  • Ability to plan and anticipate needs for events (equipment, logistics, etc.) and proactively address all details to ensure success and prevent issues before they arise
  • Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
  • Working knowledge of fine dining, table settings, etc., with strong food and wine knowledge and understanding of sequence of service