MGM Resorts International Las Vegas, NV, USA
Sep 10, 2019Full time
Wedding Chapel Coordinator (Mandalay Bay) Mandalay Bay Full time 141313 Location: Las Vegas, Nevada Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Answers and screens incoming department telephone calls providing customer service while fulfilling guest requests and suggestively selling all products and services. Responsible for all aspects of wedding coordination day of the ceremony to include; authenticating marriage license, coordination of vendors i.e. minister, musician, photographer, and videographer, floral distribution, chapel set up, and seating of guests. Meeting quarterly goals as well as departmental over all goals. Creates booking, event, and WEO in Daylight Software for wedding events. Handles wedding party complaints to ensure complete satisfaction by taking proper steps to remedy any problems that may arise in the coordination of a ceremony. Set up files to include final WEO, balance and all amenity conformations. Booking All Inclusive receptions with other departments. Booking room accommodations in Opera. Putting together décor proposals for clients looking for décor for their receptions. Conducting appointments with clients as needed. During high volume periods assist with answer incoming telephone calls while suggestively selling all products and services. Prepares proper correspondence for wedding events; i.e. contracts, confirmation letters, thank you letters, WEO letters, and invoices. Collects, processes and documents advance deposits and payments. Completes projects assigned by management. Perform all other job related duties as requested. Required: At least 2 years guest service experience. Excellent customer service skills. Have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays. High school diploma or equivalent. Able to effectively communicate in English, in both written and oral forms. Preferred: At least 2 years of prior sales, catering or wedding chapel experience. Ability to be flexible with personal schedule in order to accommodate last minute changes. Working knowledge of Microsoft Office, Word, Excel, and Outlook. Working knowledge of Opera, RSVP, VIPR and Daylight.. Previous experience working in a similar resort setting.