Canadian Museum for Human Rights Winnipeg, MB, Canada
Jul 10, 2019Full time
Event Assistant Department: Visitor Experience and Engagement Location : Winnipeg Grade : 1 ($28,101-$33,059) Number of Openings : 1 Closing Date : 17/07/2019 Description Overview The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years. The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility. We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public's understanding of human rights, to promote respect for others, and to encourage reflection and dialogue. Purpose of Position Reporting to the Manager, Special Events and Facility Rentals, the Event Assistant will work during on-site events. The role will assist with room set-up and takedown and will be the point of contact during events when other event staff are not available. This position will greet event guests, ensure the security of guests, provide general information concerning services and respond to general questions from event guests. This position will act as a Museum ambassador. Key Responsibilities Is responsible for event set-up such as placing and breakdown of tables, chairs and stage. Greets event guests. Acts as a key point of contact during events when other event staff are not on site. Provides event guests with general information concerning services, event information and Museum information. Works closely with the Event Coordinator to ensure that requirements and expectations for events are met. Ensures the security of the event guests and Museum property. Conducts frequent inspections of banquet facility equipment; reports deficiencies and shortages to the Manager , Special Events and Facility Rentals . Maintains a safe environment, including but not limited to fire safety protocols, and acts as a first point of contact to escalate security matters to the appropriate staff member. Assists with evacuation procedure in the event of an emergency . Contributes to team efforts as required to achieve desired results. Completes other duties as assigned in order to support the events team. Education, Knowledge and Experience Required Qualifications Minimum of 6 months to 1 year of experience working in customer service Demonstrated experience working as part of a team Available to work shifts (weekdays, weekends, evenings and general holidays) Must be courteous and attentive to guests and exercise tact and diplomacy at all times, while demonstrating an understanding of protocol Able to lift up to 40 pounds (18 kg) Desired Qualifications Knowledge of general security practices Experience in the tourism/hospitality industry Ability to communicate verbally in both official languages (English and French) Ability to communicate in additional languages Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry) Ability to communicate verbally in both official languages (English and French) Experience working with public events and being the site client point of contact Experience in working with floorplans Attributes Excellent communication skills with the ability to remain calm and unbiased Ability to work both independently or collaboratively in a team-oriented environment High level of attention to detail Ability to exercise sound judgment Polite, positive, attentive, kind and caring Customer focus Working Conditions and Physical Demands Flexible with hours of work, including weekends, holidays and some evenings Requires lifting, carrying and moving objects up to 40 pounds (18 kg) A considerable amount of standing and walking is required, and the ability to remain stationed in one area. Work is in an open public environment. Official Language Proficiency: Bilingual non-imperative Conditions of Employment Security Screening Level (Reliability Status) Child Abuse Registry Check Application Procedure Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at https://humanrights.ca/about/careers by July 17, 2019 . The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter. The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner. All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months. The CMHR encourages diversity in all aspects of its operations. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact us at email@example.com to make your accommodation request.