Marriott International, Inc. Oxon Hill, MD, USA
Mar 02, 2018Full time
Special Events Coordinator Apply Job Description Posting Date Feb 28, 2018 Job Number 18000LAS Job Category Golf, Fitness, and Entertainment Location Gaylord National Resort & Convention Center, Oxon Hill, Maryland VIEW ON MAP Brand Gaylord Hotels Schedule Full-time Position Type Non-Management/Hourly Start Your Journey With Us Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. Job Summary Assist in coordinating the operation of all Special Events or Leisure Experience (i.e.,ICE!, SummerFest, etc.) activities. Check the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers. Monitor and assist with training for all Special Events employees. Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.). Resolve financial, inventory, numeric discrepancies. Manage the department finances through daily tracking of the checkbook. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested. CRITICAL TASKS Guest Relations Assist in coordinating the operation of all Special Events or Leisure Experience (i.e.,ICE!, SummerFest, etc.) activities. Check the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers. Monitor and assist with training for all Special Events employees. Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.) Resolve financial, inventory, numeric discrepancies. Manage merchandise inventory as needed, enhancing merchandise displays to increase sales and teach selling techniques. Communicate group arrival times and numbers to entire event team. Maintain current knowledge of local area attractions and events. Maintain awareness of and follow through for all guests and convention group demands. Use proactive problem resolution techniques to identify potential issues in advance and resolve. Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner. Direct guests to proper location with clear instructions. Manage the department finances through daily tracking of the checkbook. Communication Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Provide assistance to coworkers, ensuring they understand their tasks. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Safety and Security Follow company and department safety and security policies and procedures to verify a clean, safe, and secure environment. Maintain awareness of undesirable persons on property premises. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Maintain confidentiality of proprietary materials and information. Verify uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Analytical Skills Decision-Making Learning Interpersonal Skills Customer Service Orientation Team Work Diversity Relations Interpersonal Skills Communications English Language Proficiency Communication Telephone Etiquette Skills Listening Applied Reading Writing Personal Attributes Integrity Positive Demeanor Dependability Presentation Adaptability/Flexibility Initiative Organization Multi-Tasking Detail Orientation Time Management PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience 1 related work experience is required Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.