National Marine Manufacturers Association (NMMA) New York, NY, USA
Feb 16, 2018Full time
Show Administrator Level Experienced Job Location NYC - New York, NY Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift Any Job Category Admin - Clerical If you work in events and love boats and being on the water – join our boat show crew! The National Marine Manufacturers Association (NMMA) currently has an opening for a Senior Shows Administrator in our New York, NY office. NMMA is the nation’s leading trade association representing boat, marine engine and accessory manufacturers and produces 18 boat and sportshows throughout the U.S. We are looking for an enthusiastic team player who is customer service-oriented to join our boat show team, managing administrative and registration efforts, as well as supporting production efforts, for our New York, New England, Norwalk, Atlantic City, and Baltimore Boat Shows. Proficiency in Microsoft Office and outstanding customer service skills (in-person, by phone and over email) are important. There is a significant amount of data entry for this position and the ability to multi-task, pay close attention to detail and work at a fast pace is needed. Travel is required, primarily in January and February. Major Duties and Responsibilities: Maintain and update show management software/database with all present and new data for exhibitors. Process contracts and related forms. Maintain space contract database and follow up on contract and amendments. Maintain and proof data for show guide and coordinate with publisher, show manager, ERM, sponsors and marketing team. Maintain and create databases for mailings, marketing, prospecting and advertising purposes. Handle overflow of inquiries via phone and follow-up. Assist with mass mailings, broadcast faxes and e-mails for operations, sales and show managers. Provide excellent customer service by phone, fax and e-mail. Prepare all rosters and related information for onsite use at the shows Work closely with the show team onsite before, during and after at each show. Responsible for overseeing exhibitor registration onsite at shows. Financial responsibility for exhibitor tickets, parking passes, etc., including order processing, billing and collections. Serve as the primary liaison with hotel properties and show staff, including contracting and managing room blocks. Manage local office needs, such as ordering supplies, dealing with Superintendent issues as well as support staff in remote offices by ordering supplies. Manage temporary pre-show and on-site staff, including scheduling, training, payroll and disciplinary actions. Serve as the main contact for e-ticketing by managing, updating and consulting with the Show Manager and NMMA, as well as coordinating e-ticket issue resolution with attendees. Collaborate with other show administrators to improve processes related to show production and administration. Position Requirements: Proven administrative writing and phone skills Proficiency in Microsoft Office (Outlook, Word, Excel, & PowerPoint) Exceptional organizational and time management skills Experience with analyzing information and problem solving Experience in data entry and ability to work with computer systems Proven outstanding verbal and written communication skills Must be detail-oriented and self-motivated Able to work independently and in a team environment A friendly and outgoing personality is encouraged. Credentials/Experience Requirements: Three or more years of sales/administrative experience preferred, preferably in trade shows, exhibitions and/or the marine industry. Bachelor’s Degree is preferred but not required. Working Conditions: Office environment and onsite at boat shows Travel (primarily in the Fall & Winter boat show season) Overtime will be required during Fall & Winter boat show season Additional Information: This position is a year-round, full-time position with benefits. Approximately 4-6 weeks of travel is expected throughout the year. As a member of our crew, you will receive a competitive salary; full benefits, including 401K (with excellent match), medical, dental, vision, LTD, STD, life and AD&D.